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Visitor Services Jobs (NOW HIRING)

Hampton University

Visitor Service Manager

Hampton, VA ยท On-site

$12 - $13.75/hr

... visitor services and engagement strategies for the Hampton University Museum. The manager will provide excellent customer service to museum's constituents and responsible for maintaining the Museum ...

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$12

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$43

How much do visitor services jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for visitor services in the United States is $24.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $31.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Visitor Services position, and why are they important?

To thrive in Visitor Services, you need strong interpersonal, communication, and organizational skills, often supported by previous customer service experience or relevant training. Familiarity with visitor management software, ticketing systems, and reservation platforms is commonly required. Exceptional problem-solving abilities, patience, and teamwork help you stand out in this role. These capabilities ensure a welcoming, efficient experience for guests and contribute to the smooth operation of public venues or attractions.

What is a Visitor Services job?

A Visitor Services job involves assisting guests by providing information, support, and excellent customer service. Responsibilities often include greeting visitors, answering questions, managing admissions, and ensuring a positive experience. Workers in this role may also help with events, tours, or retail operations, depending on the organization. Strong communication and problem-solving skills are essential for success in the position.

What is the role of a guest service assistant?

A guest service assistant in visitor services is responsible for welcoming visitors, providing information about exhibits or attractions, and assisting with ticketing or reservations. They ensure a positive experience by addressing guest inquiries, maintaining a friendly demeanor, and supporting operational needs, often using communication skills and knowledge of the venue. The role may require customer service training and adherence to safety protocols.

Is it hard to get hired at a museum?

Getting hired as a visitor services associate at a museum can vary depending on the institution and location, but generally requires good customer service skills, a friendly demeanor, and sometimes prior experience or training. Competition may be moderate, and some positions are part-time or seasonal, which can influence hiring difficulty.

What is the best paid job in tourism?

In tourism, executive roles such as hotel general managers, luxury resort managers, and senior tourism executives tend to be the highest paid. These positions often require extensive experience, leadership skills, and sometimes specialized certifications, with salaries varying based on location and company size.

What job makes $10,000 a month without a degree?

In visitor services, high earnings of $10,000 or more per month are uncommon without specialized skills or management responsibilities. Typically, such income levels are associated with business ownership, sales roles, or positions requiring significant experience and performance-based commissions. Most entry-level visitor services roles do not reach this income level without additional qualifications or advancement.

What are the typical daily responsibilities for someone working in Visitor Services?

As a Visitor Services professional, your daily responsibilities may include greeting and assisting guests, answering questions about the facility or services, processing admissions or reservations, and addressing any concerns visitors may have. You might also provide information about scheduled events, oversee crowd management, and ensure that public areas are clean and inviting. Depending on the organization, you may work closely with security, maintenance, or event staff to coordinate a seamless guest experience. This role often involves standing for extended periods and requires a positive, proactive approach to customer service.

More about Visitor Services jobs
What cities are hiring for Visitor Services jobs? Cities with the most Visitor Services job openings:
What are the most commonly searched types of Visitor Services jobs? The most popular types of Visitor Services jobs are:
What states have the most Visitor Services jobs? States with the most job openings for Visitor Services jobs include:
What job categories do people searching Visitor Services jobs look for? The top searched job categories for Visitor Services jobs are:
Visitor Services jobs near you

Visitor Services Associate - Phila Airport Visitor Center

Philadelphia Visitor Center Corporation

Philadelphia, PA โ€ข On-site

Temporary

Posted 15 days ago

Job description

Location: Philadelphia, PA (in person)
Full Time โ€“ Evenings and Weekends Required
Start date - June 1, 2026
End date โ€“ November 5, 2026
The Visitor Experience Associate is an outgoing, extroverted personality, who enjoys meeting new people and sharing their top Philadelphia-area recommendations with visitors. The VEA is responsible for providing excellent customer service, information, and directions, and promoting an enriching experience for visitors to Philadelphia and the surrounding counties.
Positioned in the International Arrivals/Departure terminal of the Philadelphia Airport, the Visitor Experience Associate actively engages all airport guests, greeting them in a positive cheerful manner, answering questions about what to see and do, events, historical sites, and sell tickets to tours, museums, attractions as well as retail merchandise.
.Position duties:ย 
  • Greeting visitors, responding to questions, encouraging engagement, and providing outstanding customer service.
  • Provide visitors with accurate, up-to-date information about attractions, services, events, and activities taking place in the region.
  • Maintain knowledge of retail merchandise and related vendors.
  • Provide sales for retail merchandise and represent products to customers in an engaging manner.
  • Identify and fulfill customer needs, e.g., directions, daily itinerary, hotels, attractions, etc.
  • Make attraction, hotel, tour, restaurant reservations, etc. for customers as requested.
  • Sell tickets to tours, attractions, museums, events, and exhibits; introduce promotions and opportunities to customers.
  • Cross-selling products to increase purchase amounts.
  • Responsible for accurate opening and closing of cash registers and ticket inventory daily.
  • Work to resolve guest complaints/issues to ensure an above satisfactory closure.
  • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
  • Communicate with visitors with visitors via email, telephone, and in-person.
  • Have a professional appearance and keep within the companyโ€™s uniform standards.
  • Keep an orderly appearance of the Philadelphia Information desk.
  • Maintain a neat and well-stocked work area (brochures, tickets, supplies); ensure that job-related equipment is functioning properly (register, computer, ticket printer)
  • Assist in training ne Visitor Experience Associate
  • Additional task as required/requested.
Position requirements:ย 
  • Must have availability that allows for a flexible schedule including shifts as early as 6 AM, as late as 10 PM and including weekend and holidays.
  • Be knowledgeable of the city and surrounding region and resourceful in finding accurate up to date information.
  • Strong communication and time management skills
  • Must be organized, detail-oriented and able to muti-task in a fast-paced environment.
  • Have good problem-solving/resolution skills.
Education, Experience, Skills:ย 
  • Two (2) years previous related experience, or a combination of education/experience
  • College degree or working towards a college degree preferred.
  • Muti-lingual skills a plus
  • Ability to work in a fast-paced, collaborative environment.
  • Proficient in Microsoft Office 365 (Word, Excel) and other relevant computer applications such as point-of-sales use, and web applications.
Core Competencies:ย 
  • Ability to work with customers and visitors to identify needs and provide solutions to those needs from across a broad portfolio of solutions.
  • Ability to learn to use point-of-sales system in the execution of day-to-day duties.
  • Ability to process sales and related transactions with speed and accuracy.
  • Ability to learn, maintain, and search for information about the Greater Philadelphia area, providing information and directions to visitors.
  • ย Ability to execute and communicate programs in partnership with PVCC vendors, hotels, visitor bureaus and tour partners.

Physical Demands:ย 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand for periods of up to eight hours at a time. The employee will need to lift up to 35 lbs, and will be frequently required to walk, use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
About the Philadelphia Visitor Center Corporation (PVCC)
Start Here, Can Lead Anywhere.ย The best Philly visits start at the Independence Visitor Center. We have access to all the city has to offerโ€”actives, tickets, reservations, and opportunities. Talk with helpful, well-connected staff at the Visitor Center, and theyโ€™ll turn your visiting wish list into an unforgettable itinerary, made just for you.
The PVCC is a 501(c)(3) nonprofit corporation, which operates in cooperation with the National Park Service, Visit Philadelphiaยฎ, the Philadelphia Convention and the Visitor Bureau, the City of Philadelphia, and the Commonwealth of Pennsylvania. The Independence Visitor Center located in Philadelphiaโ€™s Historic District, is the official visitor center for the Greater Philadelphia Region and primary point of orientation for Independence National Park, Independence Hall and the Liberty Bell. ย 

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