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Visitor Services Information Assistant Jobs (NOW HIRING)

Canyon

Supervisor of Visitor Services

Manhattan, NY · On-site

$58K - $65K/yr

Train and coach Visitor Services Associates and Assistants on retail procedures. * Perform other ... Excellent customer service and communication skills, including ability to present information ...

Mass Audubon

Visitor Services Representative I

Boston, MA · On-site

$20 - $23/hr

The Visitor Services Representative is specifically responsible for providing excellent customer ... Answer phone calls, monitor voice mail, and provide information, guidance, and direction * Assist ...

Global Resource Solutions, Inc.

$20.44/hr

Visitor Information Assistants (VIA) provide directions, information and assistances to visitors ... assistant, docent, park guide, or in-person customer service; or * Five years of relevant ...

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Visitor Services Information Assistant information

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$30K

$34.4K

$36K

How much do visitor services information assistant jobs pay per year?

As of Aug 3, 2026, the average yearly pay for visitor services information assistant in the United States is $34,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $34,000.00 per year, depending on experience, location, and employer.

What is the difference between Visitor Services Information Assistant vs Visitor Services Associate?

AspectVisitor Services Information AssistantVisitor Services Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentMuseum, gallery, or cultural site; front desk or information deskMuseum, gallery, or cultural site; front-line customer interaction
Employer & Industry UsageCommonly employed in cultural institutions to assist visitorsSimilar roles in cultural and entertainment venues, often overlapping with Visitor Services Information Assistant
Search & Comparison IntentUnderstanding roles assisting visitors with information and directionsSimilar role focusing on visitor assistance and customer service

The Visitor Services Information Assistant and Visitor Services Associate roles are quite similar, both working in cultural or entertainment venues to assist visitors. The main differences are minimal and often depend on specific employer terminology. Both positions require customer service skills and work in front-line environments, making them interchangeable in many contexts.

What are the key skills and qualifications needed to thrive as a Visitor Services Information Assistant, and why are they important?

To thrive as a Visitor Services Information Assistant, you need strong customer service abilities, knowledge of the facility or organization's offerings, and typically a high school diploma or equivalent. Familiarity with ticketing systems, reservation software, and basic office applications is often required. Excellent communication, patience, and problem-solving skills help create a welcoming environment for diverse visitors. These competencies are vital for ensuring positive visitor experiences, efficient operations, and effective delivery of information.

What are the most common challenges faced by Visitor Services Information Assistants, and how can they be managed?

Visitor Services Information Assistants often encounter high visitor volumes, diverse inquiries, and occasional challenging interactions. Managing these challenges typically involves strong communication skills, patience, and adaptability to handle a wide range of visitor needs efficiently. Staying informed about current exhibitions, facility updates, and safety procedures also helps in providing accurate information. Many organizations offer ongoing training and support from supervisors or team leads, making it easier to navigate demanding situations while maintaining excellent customer service.

What are Visitor Services Information Assistants?

Visitor Services Information Assistants are professionals who provide information and support to visitors at places such as museums, galleries, parks, and tourist attractions. Their responsibilities typically include greeting guests, answering questions, providing directions, and sharing information about exhibits, events, or facilities. They play a key role in ensuring visitors have a positive and informative experience. Additionally, they may assist with ticketing, safety protocols, and handling visitor feedback. Strong communication and customer service skills are essential for this role.
More about Visitor Services Information Assistant jobs
What cities are hiring for Visitor Services Information Assistant jobs? Cities with the most Visitor Services Information Assistant job openings:
What states have the most Visitor Services Information Assistant jobs? States with the most job openings for Visitor Services Information Assistant jobs include:
What job categories do people searching Visitor Services Information Assistant jobs look for? The top searched job categories for Visitor Services Information Assistant jobs are:
Visitor Services Information Assistant jobs near you
Infographic showing various Visitor Services Information Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $34,383 per year, or $16.5 per hour.

Visitor Services Manager

HISTORICAL SOCIETY OF WESTERN PENNS

Pittsburgh, PA • On-site

$13.75 - $16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

About the Senator John Heinz History Center
The Senator John Heinz History Center is a Smithsonian-affiliated Museum and a first-day Pittsburgh attraction that presents compelling stories from American history with a Western Pennsylvania connection, all in an interactive and engaging environment for visitors of all ages. The largest history museum in Pennsylvania, the AAM-accredited History Center attracts large and diverse audiences to its 370,000-square-foot facility in Pittsburgh's historic Strip District that includes six floors of long-term and changing exhibition space along with spectacular spaces for unique events.
The History Center's family of museums includes the Western Pennsylvania Sports Museum, a dynamic museum-within-a-museum; the Fort Pitt Museum in Point State Park; and Meadowcroft Rockshelter & Historic Village, a National Historic Landmark located in Avella, Washington County, Pa. The History Center also leads a partnership of more than 125 regional historical societies, museums, and organizations dedicated to preserving local history - the History Center Affiliates Program.
A popular destination for families and visitors to our region, the History Center attracts more than 250,000 visitors annually and reaches millions through virtual programs and digital outreach. The History Center was recently recognized as America's #1 History Museum by USA TODAY and "Pittsburgh's Best Museum" by Pittsburgh Magazine.
Job Posting
The Visitor Services Manager is a primary voice in identifying and executing strategic initiatives for the Visitor Services Division and for the overall visitor experience at the Heinz History Center. The Visitor Services Manager is also responsible for ensuring efficient daily frontline operations and delivering extraordinary customer service in all aspects of visitor services including admissions, the museum store, e-store/internet sales, the café, membership, accessibility, visitor information, wholesale operations, the Visit Pittsburgh Welcome Center, and frontline staff management of multiple part-time Visitor Service Associates.
Th Visitor Services Manager will hire, train, and supervise all Visitor Service Associates, continuing to build upon the History Center's reputation for excellent visitor service.
As a key member of the Visitor Services department the Visitor Services Manager helps to ensure a seamless visitor experience. Duties include, but are not limited to: working closely with the Director of Visitor Services to identify strategic projects, making decisions on behalf of the division in meetings or programs, functioning as the daily "site manager" for frontline operations in the absence of the Visitor Services Coordinator, assisting in shop product development, placing merchandise orders, maintaining meticulous accounting records of expenditures, assisting with product development/fulfillment in wholesale operations, creating the monthly staffing schedule for Visitor Services Coordinators & Associates, troubleshooting issues related to point-of-sale systems, advancing accessibility initiatives, fielding and professionally responding to visitor concerns/complaints, representing the Visitor Services division at various institution-wide meetings and programs, and helping the division achieve its long-term strategic goals.
The Visitor Services Manager is willing and able to cover any type of shift (shop, admissions, café, Visit Pittsburgh Welcome Center, and floater) assigned to Visitor Services Associates or corresponding lunch breaks if the need arises (in the absence of the Visitor Services Coordinator). Functions as the Division Lead when the Director of Visitor Services is unavailable, making necessary decisions using experience and knowledge of Visitor Services best practices as a guide.
This is a full-time, salaried / exempt position reporting to the Director of Visitor Services.
Why Work at the History Center?
  • Rewarding, mission-driven work that makes an impact in the community
  • Smithsonian-affiliated Museum located in Pittsburgh's vibrant and historic Strip District
  • Voted the #1 history museum in the nation by USA Today
  • Voted Best Museum in Pittsburgh by Pittsburgh Magazine
  • Highly professional, collegial staff and dedicated volunteers
  • Located in Pittsburgh, one of America's "most livable" cities
  • Dynamic workplace in Pittsburgh's historic Strip District
  • Full benefits package, including medical, dental, and vision insurance
  • Flexible Spending Account (FSA) options
  • 403(B) retirement plans with employer match
  • Paid time off (vacation, personal, and sick days)
  • Paid Parental Leave
  • Nine (9) paid holidays
  • Company paid life insurance / LTD
  • Wellness and Employee Assistance Program
  • Discounts in the Museum Shop and Cafe
  • Public transportation and parking options nearby

The successful candidate will be an energetic, creative, results-oriented professional, who demonstrates outstanding customer service skills, understands the retail business, and can motivate and manage a team. Retail management and computerized sales/inventory experience required; E store design/fulfillment/sales experience is also required. Proficiency in Microsoft Word and Excel are required. Excellent oral, written, and electronic communication skills are essential. Position requires the ability to foster collaboration with both internal and external customers. Selected candidate will possess retail management experience including merchandising skills, specialty sales experience and a mission-driven work ethic. Previous experience with Shopify and Acme software a plus.
Visitor Services Manager will be scheduled to work from 9:00 am to 5:30 pm, Tuesday through Saturday. Flexibility is required due to some events / programs. Additionally, some evenings and holiday hours are required depending upon institutional/departmental need.

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