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Visitor Services Information Assistant Jobs (NOW HIRING)

Hampton University

Visitor Service Manager

Hampton, VA · On-site

$31K/yr

... visitor services and engagement strategies for the Hampton University Museum. The manager will ... May be called upon to assist with Gallery maintenance coordinate assigned programs and events ...

Ascension

Health Information Assistant

Appleton, WI · On-site

... in service, growth, care and connection. We empower our 97,000+ associates to bring their skills ... For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights ...

Luminis Health

Customer Information Assistant

Lanham, MD · On-site

$17.50 - $23/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital from losses by ensuring integrity of demographic, financial, and protected health information.

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Visitor Services Information Assistant information

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How much do visitor services information assistant jobs pay per year?

As of Aug 8, 2026, the average yearly pay for visitor services information assistant in the United States is $34,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $34,000.00 per year, depending on experience, location, and employer.

What is the difference between Visitor Services Information Assistant vs Visitor Services Associate?

AspectVisitor Services Information AssistantVisitor Services Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentMuseum, gallery, or cultural site; front desk or information deskMuseum, gallery, or cultural site; front-line customer interaction
Employer & Industry UsageCommonly employed in cultural institutions to assist visitorsSimilar roles in cultural and entertainment venues, often overlapping with Visitor Services Information Assistant
Search & Comparison IntentUnderstanding roles assisting visitors with information and directionsSimilar role focusing on visitor assistance and customer service

The Visitor Services Information Assistant and Visitor Services Associate roles are quite similar, both working in cultural or entertainment venues to assist visitors. The main differences are minimal and often depend on specific employer terminology. Both positions require customer service skills and work in front-line environments, making them interchangeable in many contexts.

What are the key skills and qualifications needed to thrive as a visitor services information assistant?

To thrive as a Visitor Services Information Assistant, you need strong customer service abilities, knowledge of the facility or organization's offerings, and typically a high school diploma or equivalent. Familiarity with ticketing systems, reservation software, and basic office applications is often required. Excellent communication, patience, and problem-solving skills help create a welcoming environment for diverse visitors. These competencies are vital for ensuring positive visitor experiences, efficient operations, and effective delivery of information.

What are the most common challenges faced by visitor services information assistants, and how can they be managed?

Visitor Services Information Assistants often encounter high visitor volumes, diverse inquiries, and occasional challenging interactions. Managing these challenges typically involves strong communication skills, patience, and adaptability to handle a wide range of visitor needs efficiently. Staying informed about current exhibitions, facility updates, and safety procedures also helps in providing accurate information. Many organizations offer ongoing training and support from supervisors or team leads, making it easier to navigate demanding situations while maintaining excellent customer service.

What is a visitor services information assistant?

Visitor Services Information Assistants are professionals who provide information and support to visitors at places such as museums, galleries, parks, and tourist attractions. Their responsibilities typically include greeting guests, answering questions, providing directions, and sharing information about exhibits, events, or facilities. They play a key role in ensuring visitors have a positive and informative experience. Additionally, they may assist with ticketing, safety protocols, and handling visitor feedback. Strong communication and customer service skills are essential for this role.
More about Visitor Services Information Assistant jobs
What cities are hiring for Visitor Services Information Assistant jobs? Cities with the most Visitor Services Information Assistant job openings:
What states have the most Visitor Services Information Assistant jobs? States with the most job openings for Visitor Services Information Assistant jobs include:
What job categories do people searching Visitor Services Information Assistant jobs look for? The top searched job categories for Visitor Services Information Assistant jobs are:
Visitor Services Information Assistant jobs near you
Infographic showing various Visitor Services Information Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $34,383 per year, or $16.5 per hour.

Visitor Service Manager

Hampton University

Hampton, VA • On-site

$31K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Salary: $31,200.00 Semi-Monthly
Location : 200 William R. Harvey Way, Hampton, VA 23668
Job Type: Full-Time
Department: University Museum
Opening Date: 12/12/2025
Description
The Visitor Service Manager will develop and implement audience-centered visitor services and engagement strategies for the Hampton University Museum. The manager will provide excellent customer service to museum's constituents and responsible for maintaining the Museum Store. Primary: Interact with incoming patrons and serve as the liaison for guided and self-guided tours. Deliver all aspects of the retail operation: from maintaining a clean and tidy workplace, shop purchases, sales, on line store and mailings; inventory and continued development of the store. Manage volunteer/docents and work study students. May be called upon to assist with Gallery maintenance coordinate assigned programs and events; patrolling galleries; assist in maintaining inventory of and ordering of gallery lighting fixtures; assist with installation of exhibitions including changing gallery lights and other duties as assigned. Marketing: prepare promotional materials and social media updates for all aspects of the store. Assist with membership program and benefits.
Environmental Monitoring Duties: Assist the Curator of Collections and Registrar with seasonal visible and ultraviolet light readings used to develop a more protected environment for museum objects. Perform integrated pest management of pests inside structures and work on exclusion measures as appropriate. Manage acquisition of temperature and humidity data and some analysis of site data.
This is a grant-funded position. Continuation of the position is contingent upon the continuation of related grant funding.
Examples of Duties
  • Work cooperatively with others and accept directions from supervisors.
  • Communicate with museum visitors, volunteers, students, Museum Store vendors, consultants and contractors.
  • Prepare written documents, spreadsheets and inventory.
  • Open and close building during public hours on Saturday's, select programs, and events and monitor museum security, work-study students and volunteers.
  • Manage the museum store overall, purchase merchandise for the store, and work with vendors.
  • Responsible for store inventory and assisting with the sell and merchandising of the International Review of African American Art (IRAAA) journal.
  • Work collaboratively with the Digital Outreach Coordinator and the Administrative/Assistant Editor of the IRAAA.
  • Assist in gallery maintenance including assuring that all materials needed for installation of exhibitions are on hand.
  • Other duties as assigned.

Typical Qualifications
  • Ensure a positive and memorable experience for visitors.
  • Engage visitors with welcoming and efficient dialogue such as greeting and orienting guests, responding to inquiries.
  • Ability to quickly learn and perform all duties with accuracy and efficiency.
  • Must possess excellent customer service skills and a welcoming demeanor to successfully engage and interact with a diverse audience.
    • An ability to calmly and effectively direct large crowds
    • Experience operating point of sale systems
    • Experience in customer service and prioritizing multiple tasks to meet deadlines
    • Familiarity with the museum field a plus
    • Must be able to communicate effectively orally and in writing
    • Demonstration of creative graphic design skills and experience
    • Proficiency in operating Microsoft Office Suite and ability to quickly learn new programs
    • Experience working in galleries and museums and/or Customer service experience in hospitality, retail, or museum setting.
    • Willingness to work independently and as a team Ability to establish and maintain effective working relationships with staff, volunteers, members of the Hampton University community, and the public.
    • Maintain a clean and orderly appearance in the museum store and storage areas.
    • Ability to work on Saturdays from noon - 4 pm and as needed for special events.
    • Ability to stand for long periods of time; ability to lift up to 50 lbs.

Supplemental Information
  • Undergraduate degree preferred in Fine Art, Marketing, Art History.
  • Experience working in retail, visitor services and in Museum installation and preparatory work.
  • Three to five years working full-time in a museum or over 20 hours a week part-time.

We offer a complete benefits package to full-time employees and part-time employees who regularly work 20 hours or more per week including health care, dental, vision, retirement, life insurance, short-term disability, long-term disability, legal insurance, accident, critical illness, hospitalization, tuition remission, holidays, vacation, and sick leave.
To learn more details, visit our website:

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