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Visitor Services Information Assistant Jobs (NOW HIRING)

Wlu

Museum Visitor Services Attendant

Lexington, VA

$17/hr

Support special events, private rentals, receptions, and public programs. * Assist with event ... Ability to read, understand, and retain written information pertaining to the Museum, local history ...

Georgia

PT Visitor Information Specialist

Atlanta, GA · On-site

$12/hr

Job Title: PT Visitor Information Specialist Agency: Economic Development, Department of Job ... Strong interpersonal skill, customer service experience and the ability to move boxes weighing up ...

HHC

GUEST INFORMATION ASSISTANT

Indianapolis, IN · On-site

The Guest Information Assistant maintains current knowledge of hospital personnel, department ... meet patient and visitor needs. Essential Functions and Responsibilities Provides service ...

Ascension

Health Information Assistant

Appleton, WI · On-site

$18.31/hr

... in service, growth, care and connection. We empower our 97,000+ associates to bring their skills ... Receive, analyze, process and file health information for completeness, timeliness and accuracy.

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How much do visitor services information assistant jobs pay per year?

As of Sep 1, 2026, the average yearly pay for visitor services information assistant in the United States is $34,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $34,000.00 per year, depending on experience, location, and employer.

What is a visitor services information assistant?

Visitor Services Information Assistants are professionals who provide information and support to visitors at places such as museums, galleries, parks, and tourist attractions. Their responsibilities typically include greeting guests, answering questions, providing directions, and sharing information about exhibits, events, or facilities. They play a key role in ensuring visitors have a positive and informative experience. Additionally, they may assist with ticketing, safety protocols, and handling visitor feedback. Strong communication and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a visitor services information assistant?

To thrive as a Visitor Services Information Assistant, you need strong customer service abilities, knowledge of the facility or organization's offerings, and typically a high school diploma or equivalent. Familiarity with ticketing systems, reservation software, and basic office applications is often required. Excellent communication, patience, and problem-solving skills help create a welcoming environment for diverse visitors. These competencies are vital for ensuring positive visitor experiences, efficient operations, and effective delivery of information.

What are the most common challenges faced by visitor services information assistants, and how can they be managed?

Visitor Services Information Assistants often encounter high visitor volumes, diverse inquiries, and occasional challenging interactions. Managing these challenges typically involves strong communication skills, patience, and adaptability to handle a wide range of visitor needs efficiently. Staying informed about current exhibitions, facility updates, and safety procedures also helps in providing accurate information. Many organizations offer ongoing training and support from supervisors or team leads, making it easier to navigate demanding situations while maintaining excellent customer service.

What is the difference between Visitor Services Information Assistant vs Visitor Services Associate?

AspectVisitor Services Information AssistantVisitor Services Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentMuseum, gallery, or cultural site; front desk or information deskMuseum, gallery, or cultural site; front-line customer interaction
Employer & Industry UsageCommonly employed in cultural institutions to assist visitorsSimilar roles in cultural and entertainment venues, often overlapping with Visitor Services Information Assistant
Search & Comparison IntentUnderstanding roles assisting visitors with information and directionsSimilar role focusing on visitor assistance and customer service

The Visitor Services Information Assistant and Visitor Services Associate roles are quite similar, both working in cultural or entertainment venues to assist visitors. The main differences are minimal and often depend on specific employer terminology. Both positions require customer service skills and work in front-line environments, making them interchangeable in many contexts.

What cities are hiring for Visitor Services Information Assistant jobs?

Cities with the most Visitor Services Information Assistant job openings:

What states have the most Visitor Services Information Assistant jobs?

States with the most job openings for Visitor Services Information Assistant jobs include:

Visitor Services Information Assistant jobs near you
Infographic showing various Visitor Services Information Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $34,383 per year, or $16.5 per hour.

Museum Visitor Services Attendant

Wlu

Lexington, VA

$17/hr

Part-time

Posted 22 days ago

Job description

This position ensures a positive and welcoming Museum experience and environment for guests and demonstrates the highest level of customer service, remaining professional, personable, and engaging to all museum visitors.
Washington and Lee University actively promotes a dynamic and welcoming environment that allows students and employees of multiple backgrounds and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.

Essential Functions:

  • Provide a proactive, friendly, and professional welcome to all visitors, field trip groups, and adult tours at orientation areas and across exhibition galleries.
  • Facilitate guided tours and/or gallery talks as assigned, adapting interpretation methods to varied audiences (including children, seniors, non-native English speakers, and visitors with disabilities).
  • Follow and enforce provided policies and manuals for visitor engagement, safety, and operations.
  • Maintain a working knowledge of current exhibitions, basic institutional history, and the department's ongoing educational programming.
  • Act as a conduit for visitor feedback and inquiries; resolve issues using established protocols and training.
  • Monitor the status of museum facilities, ensuring public spaces, tour routes, and event spaces are clean, safe, and appropriately set up. Perform light custodial or room preparation tasks as needed.
  • Always ensure guest safety and artifact preservation in coordination with Public Safety officers and museum staff.
  • Support special events, private rentals, receptions, and public programs.
  • Assist with event logistics, guest check-in, directional staffing, venue setup/breakdown, and vendor oversight during after-hours functions.

Work Schedule: Work hours fall within Chapel operating times (Wednesday-Saturday, 10:00 a.m.-4:00 p.m.), some nights and weekends as needed for event support. Attendants typically work 10-12 hours per week. This is a part-time, non-benefit eligible position with a maximum of 29 hours per week and fewer than 999 hours per anniversary year


Pay Rate: The hourly pay for this position is $17.00.
Minimum Qualifications:

  • High school diploma or equivalent GED plus a minimum of 1 year of front-line customer service experience required and a demonstrated passion and appreciation for art, history, culture, and a willingness to share it with the public.
  • Previous museum/cultural organization experience is preferred.
  • College education in art history, and some museum or public/customer service work experience is preferred.
  • Must be comfortable with technology and/or willing to learn
  • Ability to read, understand, and retain written information pertaining to the Museum, local history, and exhibits and ability to utilize these resources effectively.
  • Must have exceptional verbal and written communication skills and the ability to clearly explain Museum policies and procedures.
  • Ability to work independently with minimal supervision, but alsoworks well with others by showing courtesy and respect to colleagues and demonstrate skills such as diplomacy and empathy.
  • Must be able to work in a fast-paced environment and interface effectively with visitors; remain calm and effective during high-traffic times.
  • Must be able to respond to security or emergency situations calmly and with good judgement.

Application Instructions:

Application review will begin immediately and continue until the position is filled. Required materials include:

  • Cover letter

  • Resume

  • Names and contact information for three professional references

Application instructions for internal and external candidates can be found at http://www.wlu.edu/employment-opportunities/jobs-at-w-l.

Position Type:

Non-Exempt, Part Time, Non-Benefit Eligible Washington and Lee is an Equal Opportunity Employer seekingcandidates committed to high standards of scholarship, performance, professionalism, and to a welcoming campus community. Job description requirements are representative, but not allinclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

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