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Visitor Services Information Assistant Jobs (NOW HIRING)

NOVA Parks

Wagon Driver

Leesburg, VA · On-site

$17/hr

Visitor services: greet visitors; provide information. * Assist with implementing special events. * Assist with group tours: greet tour visitors; provide information and collect fees; coordinate tour ...

NOVA Parks

Wagon Driver

Leesburg, VA · On-site

$17/hr

Visitor services: greet visitors; provide information. * Assist with implementing special events. * Assist with group tours: greet tour visitors; provide information and collect fees; coordinate tour ...

GRS

Visitor Screener

Arlington, VA · On-site

$16.50 - $19/hr

Provide general information, directions, and other forms of assistance to visitors. * Understand ... Excellent customer service via phone and face to face conversation, excellent written and oral ...

Cincinnati Children's

Visitor

Cincinnati, OH · On-site

$13.75 - $15.75/hr

This information is used to initiate the approval process for system and/or badge access based on your role. Steps to Complete Your Request: 1.Create a Portal Profile: * Use a personal email address ...

West Tennessee Healthcare

Visitor Ambassador

Dyersburg, TN · On-site

$12 - $13.75/hr

Support Services City: Dyersburg State: Tennessee Shift: 8 - Evening (United States of America) Summary: The Visitor Ambassador is responsible for administering all aspects of general wellness ...

Cincinnati Children's

CW Visitor

Cincinnati, OH · On-site

This information is used to initiate the approval process for system and/or badge access based on your role. Steps to Complete Your Request: 1.Create a Portal Profile: * Use a personal email address ...

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Visitor Services Information Assistant information

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$30K

$34.4K

$36K

How much do visitor services information assistant jobs pay per year?

As of Sep 1, 2026, the average yearly pay for visitor services information assistant in the United States is $34,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $34,000.00 per year, depending on experience, location, and employer.

What is a visitor services information assistant?

Visitor Services Information Assistants are professionals who provide information and support to visitors at places such as museums, galleries, parks, and tourist attractions. Their responsibilities typically include greeting guests, answering questions, providing directions, and sharing information about exhibits, events, or facilities. They play a key role in ensuring visitors have a positive and informative experience. Additionally, they may assist with ticketing, safety protocols, and handling visitor feedback. Strong communication and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a visitor services information assistant?

To thrive as a Visitor Services Information Assistant, you need strong customer service abilities, knowledge of the facility or organization's offerings, and typically a high school diploma or equivalent. Familiarity with ticketing systems, reservation software, and basic office applications is often required. Excellent communication, patience, and problem-solving skills help create a welcoming environment for diverse visitors. These competencies are vital for ensuring positive visitor experiences, efficient operations, and effective delivery of information.

What are the most common challenges faced by visitor services information assistants, and how can they be managed?

Visitor Services Information Assistants often encounter high visitor volumes, diverse inquiries, and occasional challenging interactions. Managing these challenges typically involves strong communication skills, patience, and adaptability to handle a wide range of visitor needs efficiently. Staying informed about current exhibitions, facility updates, and safety procedures also helps in providing accurate information. Many organizations offer ongoing training and support from supervisors or team leads, making it easier to navigate demanding situations while maintaining excellent customer service.

What is the difference between Visitor Services Information Assistant vs Visitor Services Associate?

AspectVisitor Services Information AssistantVisitor Services Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentMuseum, gallery, or cultural site; front desk or information deskMuseum, gallery, or cultural site; front-line customer interaction
Employer & Industry UsageCommonly employed in cultural institutions to assist visitorsSimilar roles in cultural and entertainment venues, often overlapping with Visitor Services Information Assistant
Search & Comparison IntentUnderstanding roles assisting visitors with information and directionsSimilar role focusing on visitor assistance and customer service

The Visitor Services Information Assistant and Visitor Services Associate roles are quite similar, both working in cultural or entertainment venues to assist visitors. The main differences are minimal and often depend on specific employer terminology. Both positions require customer service skills and work in front-line environments, making them interchangeable in many contexts.

What cities are hiring for Visitor Services Information Assistant jobs?

Cities with the most Visitor Services Information Assistant job openings:

What states have the most Visitor Services Information Assistant jobs?

States with the most job openings for Visitor Services Information Assistant jobs include:

Visitor Services Information Assistant jobs near you
Infographic showing various Visitor Services Information Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $34,383 per year, or $16.5 per hour.

Winterlights Production Crew, Visitor Services

The Trustees of Reservations

Canton, MA • On-site

$16 - $18/hr

Full-time

Re-posted 3 days ago

Job description

Who We Are:
Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation's premier conservation and preservation organization. The Trustees' preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.
Posting Information:
Salary/Hourly Rate: $16 -$18
Hours per week: Variable, up to 40
Job Classification: Seasonal, Non-Exempt, Limited Term
Job Type: Onsite
Duration: December - January
Location: Bradley Estate, Canton, MA
What You'll Do:
Your Impact:Love the holidays? Obsessed with twinkle lights, hot cocoa, and spreading joy? Join our Winterlights Production Crew, Visitor Services at the Eleanor Cabot Bradley Estate and help us light up the season for more than 20,000 guests! This isn't your average winter job - you'll be working in one of the most magical places in Massachusetts, surrounded by lights, music, and community. It's a chance to be part of something festive, fun, and totally unique.
We're looking for upbeat, helpful, team players to keep the magic going behind the scenes - especially at our gift shop, food & beverage stations, and front gates. If you're great with people, comfortable using a register, and can multitask with a smile, we want you on our crew!
The Role:
Hours during Run of Show, November 27-January 2; are Wednesday-Sunday, 3PM - 9PM (closed December 24-25, open December 21-22 and 28-29, January 1)
  • Be the face of Winterlights! Greet guests, check tickets, and keep the entry process smooth and welcoming.
  • Prepare and ring up cocoa, treats, and glowing goodies in the gift shop and concessions area - and help restock when we sell out!
  • Support the event setup: help hang lights, prep supplies, and keep the property tidy and safe before guests arrive.
  • Keep everything running smoothly: pitch in with wayfinding, cleanliness, and ensuring a great guest experience from start to finish.
  • Troubleshoot minor issues and communicate with the team to keep things on track.
  • Take part in post-event takedown and storage (opportunities available through mid-January).

Requirements
Qualifications:
What You Bring:
  • A warm, welcoming attitude and a love for working with people
  • Customer service or food/beverage experience (think: barista, retail, concessions, etc.)
  • Point of sale skills (we use systems like Toast - or we'll train you!)
  • Comfort being on your feet for long shifts and working outdoors in chilly temps
  • Willingness to lift up to 30 lbs and help with light setup/cleanup tasks
  • A flexible, can-do spirit - Winterlights is a team effort!
  • Availability evenings and weekends during Run of Show is required

Why You'll Love It:
Whether it's handing a kid their first s'more or helping a couple find the perfect ornament, you'll help create unforgettable moments all season long.
Questions? Reach out to our People Team by emailing people@thetrustees.org.
Benefits
Your Benefits:
  • Sick Time: 40 hours of paid sick time upfront.
  • Reciprocity: Enjoy access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff, Volunteers and Interns.
  • Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

Equal Opportunity and Diversity:
The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.
The Trustees' commitment to advancing the organization's vision for this work may be found here: Diversity, Belonging, Inclusion and Equity.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We are committed to creating an inclusive and accessible work environment. To request reasonable accommodation during the application or interview process, please contact us at people@thetrustees.org.

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