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Visitor Services Assistant Jobs (NOW HIRING)

City of Norfolk

Visitor Services Assistant

Norfolk, VA

$42K - $70K/yr

Description The City of Norfolk is seeking a Visitor Services Assistant for The Slover. This position develops and assists in overseeing events spaces and staff, creating a memorable experience for ...

City of Norfolk, VA

Visitor Services Assistant

Norfolk, VA · On-site

$42K - $70K/yr

Slover Services Opening Date: 06/03/2026 Closing Date: 6/13/2026 11:59 PM Eastern Description The City of Norfolk is seeking a Visitor Services Assistant for The Slover. This position develops and ...

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How much do visitor services assistant jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for visitor services assistant in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

What are Visitor Services Assistants?

Visitor Services Assistants are staff members who provide support and assistance to guests at venues such as museums, galleries, cultural institutions, and tourist attractions. Their responsibilities typically include greeting visitors, answering questions, providing information about exhibits or facilities, assisting with ticketing, and ensuring a positive visitor experience. They may also help with crowd control, maintain safety protocols, and handle customer feedback or concerns. Their role is crucial in creating a welcoming and informative environment for all visitors.

What are some common challenges faced by Visitor Services Assistants, and how can they effectively handle them?

Visitor Services Assistants often encounter challenges such as managing large crowds during peak hours, addressing diverse visitor needs, and handling unexpected situations like lost items or emergency evacuations. To handle these effectively, it's important to maintain clear communication, remain calm under pressure, and be knowledgeable about the site’s policies and resources. Developing strong problem-solving skills and regularly collaborating with team members helps ensure a smooth visitor experience and fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a Visitor Services Assistant, and why are they important?

To thrive as a Visitor Services Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, a friendly demeanor, and the ability to remain calm under pressure help you deliver memorable experiences to diverse visitors. These skills ensure efficient operations and positive guest interactions, which are vital for an organization's reputation and visitor satisfaction.
What cities are hiring for Visitor Services Assistant jobs? Cities with the most Visitor Services Assistant job openings:
What are the most commonly searched types of Visitor Services jobs? The most popular types of Visitor Services jobs are:
Who are the top companies hiring for Visitor Services Assistant jobs? The top employers for Visitor Services Assistant jobs are:
What states have the most Visitor Services Assistant jobs? States with the most job openings for Visitor Services Assistant jobs include:
Visitor Services Assistant jobs near you
Infographic showing various Visitor Services Assistant job openings in the United States as of June 2026, with employment types broken down into 5% Full Time, 90% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $35,087 per year, or $16.9 per hour.
Visitor Services Assistant

Visitor Services Assistant

City of Norfolk

Norfolk, VA

$42K - $70K/yr

Other

Posted 11 days ago

Job description

Description The City of Norfolk is seeking a Visitor Services Assistant for The Slover. This position develops and assists in overseeing events spaces and staff, creating a memorable experience for every visitor. The Slover is a premier destination located in downtown Norfolk that contains a branch of the Norfolk Public Library system, the Sargeant Memorial Collection Archives, the Roy E.

Hendrix Business center, Creative Studios, Venue Rentals, and a Cafe. The Slover encompasses three centuries of architecture which spans 138,000 square feet across seven floors. The City of Norfolk is a permanent Carnival cruise hub welcoming 150,000 guests a year.

At just two blocks from the hub, The Slover is a destination for visitation, information, and activities for tourists in addition to our robust visitation from residents. The Slover's Visitor Services team has a significant impact on the perception of The Slover and the City of Norfolk among guests, patrons, and clients. The role of the Visitor team is more than just greeting visitors or executing an event; it's about developing a positive rapport with the public and demonstrating reasons for them to return in the future.

Departmental Hiring Salary Range: $42,016.70-$48,319.21 Essential Functions Essential functions include but are not limited to: Facilitate event scheduling by checking for available spaces and requesting dates to be placed on hold. Prepare and distribute rental packages and policies with rates and venue information. Provide customer service support by responding to customer inquiries, feedback, and problems

Resolve problems or complaints from clients and the public in accordance with established policies and procedures. Communicate with clients on facility and equipment setup options and materials needed to achieve desired results. Ensure adherence to requirements, agreements, and contractual obligations.

Work closely with the event organizer prior to and during the event to ensure event goals and requests are achieved. Assist in executing event space set-up and tear-down as per communicated event time, needs and or requests, i.e., appropriate room layout and audio/visual. Provide audio/visual assistance and troubleshooting to patron/clients in event spaces as need be during the event

Education/Experience Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. One years experience in customer service.

Additional Preferred Experience: Communicate effectively orally and in writing. Ability to work with patrons from any demographic, as part of a team, and a flexible schedule. Ability to solve problems, make decisions, and handle multiple priorities.

Familiarity in Microsoft Office Suite and ability to learn new programs. Ability to lift and carry 25 pounds. Additional Information & Requirements Valid Driver's License may be required depending on assignment.

Work Hours: Workdays and hours will vary depending on organizational needs and event schedules. This position will require flexibility to work evening and weekend shifts.

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