MEMBER SERVICES REPRESENTATIVE I - NBU

Hourly Rate: $20.00 - $23.40

CORE employees are required to work in a safe manner in accordance with regulatory standards and requirements.

Contact Center Hours: Monday - Friday - 7:00 - 5:30 (your shift will fall between these hours).

This role will be office based, not a remote position.

As a Member Services Representative I, you are responsible to the Member Services Supervisor and function as a guide for our members to understand our services and how to access them. You play a vital role and are the first voice heard from CORE Electric Cooperative when you support our members by phone, email, in chat, and other electronic correspondence. Sometimes the questions are easy and straight forward and sometimes they are complicated. No matter what type of questions you get, you will be fully supported by your training team and management to assist our members. Our customer service experience is second to none in the energy business. Be a part of CORE Electric Cooperative, the largest electric cooperative in Colorado and one of the largest in the United States. Join CORE and grow your customer service portfolio.

QUALIFICATIONS: High school diploma or equivalent certificate required. One or more years of practical equivalent experience in member/customer service is required. This would include answering phone calls, chat conversations, and other electronic correspondence. You will be working in our system to create orders and assist our members. Excellent communication and problem-solving are necessary with a strong drive to provide exceptional customer service. Ability to listen and effectively manage members requests, concerns and complaints while maintaining a calm friendly empathetic composure. Skill to work with a multi-screen, multi-application computer system. Competent with Microsoft Office: Excel, Word, Outlook, Teams. Proficient with general office equipment.

WHO YOU ARE: You have strong organizational skills, a customer-centric orientation, strong verbal and written communication skills, a high degree of empathy, strong critical thinking ability, and excellent problem-solving ability.

BENEFITS:

• CORE offers an exceptional benefits package including:

  • 9/80 work schedule (3-day weekend every other week)
  • 160 Hours of accruable PTO per year (minimum)
  • Eight paid holidays per year
  • Paid parental leave
  • Education and training reimbursement
  • Volunteer paid time off
  • 100% Cooperative paid benefits including:
    • Defined benefit pension plan
    • Medical insurance
    • Dental insurance
    • Vision insurance
    • Basic life Insurance
    • Short term disability
    • Long term disability
    • Employee assistance program
    • Onsite EV charging stations
  • 401(k) retirement plan with Company match up to 4%. Immediately 100% vested
  • Wellness reimbursement up to $300 per year
  • Length of service program
  • Onsite micro market
  • Onsite gym