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What Is a Member Services Representative and How to Become One

What Is a Member Services Representative and How to Become One Image

What Does a Member Services Representative Do?

A member services representative typically works in the member services department of a company and assists customers via phone, email, chat support, or in person. These professionals find employment in a variety of sectors, including financial services, retail, technology, and healthcare. As a member services representative, you answer questions about sales, orders, or memberships; address technical, service, or product issues; and provide solutions to customers efficiently and professionally. If you work as a health care representative, your duties may include answering questions about enrollment, claims, and referrals for medical care. For companies that have a ticketing system, you assign and update client requests and inquiries through this system. You may also be required to meet daily and monthly performance quotas and collaborate with coworkers to develop ways to improve department and customer experience.

What Are the Qualifications to Become a Member Services Representative?

Qualifications to become a member services representative vary but you typically need at least a high school diploma or GED certificate and prior customer service or problem resolution experience. It may also be beneficial to have a sales background depending on the position or industry. You also need excellent interpersonal, communication, and organizational skills, as well as knowledge of business policies and the technical ability to use company software programs. You should be able to sit or stand for long periods of time, and some positions require working overtime and on weekends. Gym representative jobs may require the ability to lift at least 50 pounds and training in CPR, AED, and First Aid.