Ultrasound Field Service Engineer - New York

Ultrasound Field Service Engineer - New York

Company Description

At Esaote North America, we believe that technology is not truly state-of-the-art unless it serves real world needs. We understand the demands of today's clinical environments, and we continue to develop MRI and ultrasound systems that are user-friendly and patient-friendly, ergonomic and affordable. Our systems are designed to increase productivity and improve overall patient care. In conjunction with marketing ultrasound and MRI systems, Esaote North America is a recognized leader in ultrasound education and today we partner with Gulfcoast Ultrasound Institute to offer a variety of live and online courses.

Summary

The Ultrasound Field Service Engineer is responsible for managing customer satisfaction, ensuring installations, product maintenance, repairs are performed to company procedures and with the highest levels of customer satisfaction. This position works with sales to promote our products and to develop leads.

Essential Functions:

• Maintain customer satisfaction for all customers.
• Responsible for equipment service within assigned territory.
• Responsible for responding to dispatches within 15 minutes and scheduling service repairs within 24 hours of assignment.
• Manages material and ensures defective parts are returned within 3-5 days with appropriate RMA paperwork.
• Performs equipment PMs within 45 days of target date.
• Work with various test equipment including, multi-meters, various hand tools and soldering iron.
• Ensures test equipment is returned for calibration as required.
• Able to work independently to complete routine service calls and troubleshooting without outside assistance.
• Provide backup support in depot repair, when required.
• Responsible for managing expenses and identifying ways to streamline or improve productivity.
• Assists Technical Support by providing information regarding field failures or Hotsite accounts.
• Complete and update assigned service calls daily and complete reports on a weekly basis.
• Works with field and inside sales representatives to promote installed base programs.
• Maintains a close working relationship with field sales and applications.
• Support key demos, shows and provide feedback on customer impressions during routine service activity.

Requirements

SKILLS AND QUALIFICATIONS

• Minimum Associate degree or equivalent military experience in Electronic Technology
• Must demonstrate fundamental understanding of Electronic Technology and theory.
• Willing to travel extensively.
• Must promote a professional image and manner.
• Must be proficient in the use of electrical test equipment such as oscilloscope, DVM and soldering iron.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Employee assistance program
• Flexible spending account
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Working Conditions & Hazards

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Possible injury in working with electrical equipment. Must be able to follow safety procedures.

Esaote North America is a federal contractor. All employees of the company are required to be fully vaccinated against COVID-19. Accommodation due to medical reasons or sincerely held religious belief will be granted where they do not cause undue hardship to the company.

EEO:

Equal employment opportunities are available to all individuals without regard to race, sex, age, color, religion, national origin, citizenship status or disability. Esaote North America recognizes and complies with our obligation to provide reasonable accommodations to disabled applicants or employees as long as those accommodations do not impose an undue hardship on the Company.