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Field Service Engineer - X-ray & Ultrasound Field-Based | Regional Travel Required Full-Time | Primarily Monday-Friday | Occasional Evenings/Weekends Competitive Pay + Full Benefits + 401(k) Match ...

Profound Medical

Field Service Engineer

Newark, NJ · Remote

... thermal ultrasound and close-loop temperature feedback control, to gently ablate the diseased ... The Field Service Engineer provides onsite support primarily in the U.S., through maintenance and ...

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Field Service Engineer Ultrasound information

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$36.5K

$71.2K

$105.5K

How much do field service engineer ultrasound jobs pay per year?

As of Jun 9, 2026, the average yearly pay for field service engineer ultrasound in the United States is $71,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Field Service Engineers specializing in ultrasound equipment, and how can they be managed?

Field Service Engineers working with ultrasound equipment often encounter challenges such as troubleshooting complex technical issues in diverse healthcare settings, adapting to rapidly advancing technology, and managing tight service schedules. These professionals must stay updated with the latest equipment updates and manufacturer protocols, often requiring ongoing training. Effective communication with healthcare staff and efficient time management are critical for minimizing equipment downtime and ensuring patient care is not disrupted. Building strong relationships with clients and having a proactive approach to preventative maintenance can help manage these challenges successfully.

What does a Field Service Engineer Ultrasound do?

A Field Service Engineer Ultrasound is responsible for installing, maintaining, repairing, and calibrating ultrasound equipment at hospitals, clinics, and other healthcare facilities. They troubleshoot technical issues, perform routine preventative maintenance, and ensure that the ultrasound machines operate safely and accurately. These engineers often provide on-site support, train medical staff on equipment usage, and document service activities to comply with industry regulations.

What are the key skills and qualifications needed to thrive as a Field Service Engineer Ultrasound, and why are they important?

To thrive as a Field Service Engineer Ultrasound, you need expertise in electronics, medical imaging technology, and troubleshooting, usually supported by a degree in biomedical engineering or electronics and relevant experience. Familiarity with diagnostic ultrasound systems, calibration tools, and manufacturer-specific service software or certifications is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are vital soft skills for this role. These competencies ensure timely, safe, and accurate maintenance or repair of ultrasound equipment, directly supporting patient care and client satisfaction.
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What cities are hiring for Field Service Engineer Ultrasound jobs? Cities with the most Field Service Engineer Ultrasound job openings:
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Field Service Engineer Ultrasound jobs near you
Infographic showing various Field Service Engineer Ultrasound job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $71,220 per year, or $34.2 per hour.

Field Service Engineer, Ultrasound (Southeast)

Boston Imaging

Jackson, MS • Remote

Full-time

Posted 13 days ago

Job description

Field Service Engineer, Ultrasound

Territory: Primarily Mississippi, Louisiana, and Alabama with occasional travel elsewhere

Must be able to be compliant with hospital credentialing requirements.

WHO WE ARE:
Boston Imaging, a subsidiary of Samsung Electronics Co. Ltd., develops, manufactures, and markets innovative imaging technologies and is committed to delivering fast, easy, and accurate diagnostic solutions to healthcare providers. Boston Imaging is the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.
Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives.
 
Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.

ROLE DESCRIPTION:
Responsible for escalated onsite support for our premium ultrasound imaging products within the tier one hospital networks; Represent Samsung as the subject matter expert in Ultrasound and serve as the “go to” resource for difficult service issues; This position is remote and/or office based.  This position works from an assigned strategic region within the United States supporting Samsung channel partners and end users; Develop strong relationships with the end users and participate in the sale of both new systems and service contracts. This position is unique requiring both highly technical skills and participation in the sales process, it is both tactical and strategic, which will be essential to the success of the sales growth of high-end ultrasound products.  This position will also be responsible for providing direction and assistance to “generalist” field service engineers either contracted or direct/dealer employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
  • Serve as customer facing senior technical resource and work in collaboration with biomed engineers and other senior staff members at the tier one hospitals
  • Use effective troubleshooting techniques to respond to complex technical issues for the end user. Identify problems and coordinate appropriate corrective and preventive action 
  • Conduct periodic meetings with the end user to develop a strong working relationship and to ensure customer satisfaction
  • Manage escalated technical issues in a timely and effective manner.  Ensure escalation situations are managed and corrected quickly and professionally
  • Stay current with product changes and specifications by periodic visits to Head Quarters in South Korea 
  • May provide on-call support coverage via a call rotation schedule as needed
  • Supervise and train less experienced staff
  • Prepare monthly activity reports with specific technical issues and resolutions
  • Log all support issues and information into the call center database
  • Present to the customer the Samsung story and service strategy during the sales presentation
  • Present a positive, professional image that reflects well on Samsung
  • Self-directed, able to prioritize and effectively handle multiple service issues at one time in high pressure situations which requires a cool and professional manner
  • On-site troubleshooting and resolving complex technical problems on Ultrasound equipment in a medical environment
  • Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
  • Have a very high level of product knowledge
  • Build a service data base of information to align with our corrective action systems
  • Run tests and simulations at our facility to assist with problem solving
  • Travel to the field to train and or resolve customer issues
  • Attend and complete all required training and certification exams
  • Learn to be proficient in service and repair of all systems (current, new, and updates)
  • Be able to work independently and take ownership of customer base
  • Be completely self-sufficient in the field 
  • Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations
  • Become and remain compliant with any required credentialing services (this includes, but is not limited to, passing a drug screen(s) and background check(s))
  • Follow all company policies regarding travel, expenses, meetings, and meals
  • Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently
  • Maintain service calendar accessible by CS Manager/staff
  • Close reports to CSD on Great Plains, PM Reports, Service Reports
  • Required to wear dosimeter when in direct contact with radiation emitting devices
EDUCATION & EXPERIENCE
  • Technical degree in electrical or software engineering, or other related discipline or equivalent experience preferred 
  • 10 plus years in field service preferred
  • Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex technical issues
  • Must be able to be compliant with hospital credentialing requirements
  • Wide degree of creativity, leadership, and latitude is expected
  • Relevant and demonstrable technical support service experience in the Ultrasound environment
  • Strong working knowledge of Ultrasound hardware and software operating systems
  • Ability to work professionally with all levels of hospital organization staff
  • Excellent organizational, time management, written and verbal communication skills
  • Ability to complete multiple tasks with minimal direction
  • Ability to travel 75% of the time
  • ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream
  • Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking
  • Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environment
  • Willing to travel overnight
  • Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required
  • Budget, expense, and resource management experience required
  • Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management Position is administered in an extremely fluid, fast paced, at time high pressure, with multiple high priority demands.
  • The employee is exposed to various business environments such as: extremely busy hospitals or clinics where down time creates stress for the business and the patient
COMPUTER SKILLS
  • You must be comfortable with technology, and be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint, as well as Outlook, Internet Explorer, and Google Chrome
PHYSICAL REQUIREMENTS
  • Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 40-60 pounds 
  • Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
  • Must be able to sit and/or drive for long periods of time when travelling
  • Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).
  • Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation
  • The noise level in the work environment is occasionally very loud.
  • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus
COMPETENCIES
  • High attention to detail
  • Understanding of terminology and ability to share and communicate effectively within the group
  • Ability to organize and prioritize tasks resulting in consistent productivity
  • Ability to function within and support a team environment and build strong working relationships
  • Dependable and punctual
  • Ability to meet accuracy and productivity goals
  • Good problem-solving skills, ability to evaluate situation and prioritize factors in decision making
  • Self-motivated, utilize available resources for self-improvement and development
  • Flexible: able to follow directives and accomplish tasks outside of normal duties
About Boston Imaging
 
Located North of Boston in Danvers, MA, NeuroLogica Corporation, who does business in the Ultrasound and Digital Radiography space as Boston Imaging, is a subsidiary of Samsung Electronics who develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide.  As a fast-moving, entrepreneurial company, Boston Imaging is a rapidly growing presence in the medical imaging field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers.  We welcome you to learn more at: https://www.bostonimaging.com/ .
We offer a comprehensive benefit package which includes;

- 4 Different Blue Cross/Blue Shield Medical Plans to meet your needs
- Dental coverage through BlueCross/Blue Shield Dental
- Vision coverage by Blue Cross/Blue Shield
- Company paid Short-term and Long-term Disability coverage
- $1 for $1 401k match up to 5% managed by Fidelity
- Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more! 

Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment."  Contact careers@neurologica for any questions or requests. 

Boston Imaging welcomes diversity and is an AA/EEO Employer – Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply. The company’s AAP can be made available for inspections upon requests.