HR Operations Generalist (6 month contract)

JGMS Government Services, LLC (JGMS-GS)

Ethically minded, mission driven.

We provide applied technology, engineering, science, and management services to government and private sector clients nationwide. As a diverse team of professionals, we are focused on meeting the needs of our clients and following through with real solutions that effectively and efficiently meet all budgetary and scheduling requirements. As a member of the team, you will be involved in a growing, dynamic organization that is developing new client solutions to benefit our environment and economy.

HR Operations Generalist

We are seeking four Human Resources Operations Generalists to work in Training or Talent Acquisition! This position is located on site in Albuquerque, NM on a 6 month contract.

About the Job

The selected candidate will be responsible for providing front-line customer service and support toemployees (active and inactive), managers, candidates, and company vendors for questions, issues, and problems. One will also perform transactional and data/records management activities in support of HR Information System and Training Management System functions. This person works under direction from an HR Operations Team Lead to ensure HR service delivery is consistently high-quality.

On any given day, one may be called upon to:

Provide excellent customer service to both phone and online inquiries from employees, managers and candidates to resolve questions/issues by accessing information in multiple systems

Process transactions by collecting required information or back-up documentation from theemployee/manager/HR, including probing for additional information if unclear, performing data entry, and sending requested documents

Advance complex HR inquires to HR Operations Specialists and provide necessary documentation to support requests; route/refer calls for advanced support and follow up as required

Perform case processing in support of HR functions (e.g., data entry, filing, sending correspondence, etc.)

Provide help on navigating internal resources on self-service and HR technology tools

Manage workload efficiently to fulfill commitments in a timely manner and within established service level agreements

Collaborate closely between HR Solutions, vendors, and other HR functions

Requirements

Required Qualifications

A High School Diploma; or equivalent experience and/or achievements that demonstrate the knowledge, skills, and ability to perform the duties of the job

The ability to acquire and maintain a DOE L-level security clearance

Desired Qualifications

Knowledge of HR concepts and terminology

Experience in Customer Service; a proven customer service orientation

The ability to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results oriented, and show initiative and creativity

Strong digital literacy and technical capabilities (e.g. Microsoft Office, Oracle Service Cloud, Peoplesoft, etc.)

The ability to be flexible, work well under pressure, and readily adapt to change

The ability to decode customer expectations, earn trust through results, influence/relate to others, and connect people through technology

The ability to model behaviors that reflect Sandia's core values

Background Check and Screenings

A pre-employment drug screening and background review that includes checks of personal references, credit, law enforcement records, and employment/education verification is required.

Benefits

We take pride in promoting a healthy work-life balance, family-friendly benefits, servant leadership, team values and professional growth. Our competitive benefits package includes:

401k plan with company match

Medical, Dental and Vision Insurance

Paid time off

24 hours of paid community service a year!

10 paid floating holidays

Life insurance, short- and long-term disability

Employee assistance plan (EAP)

Professional development opportunities

COVID-19 Vaccine

The COVID-19 vaccine may be required unless granted an accommodation under applicable state or federal law.

Equal Opportunity Employer

JGMS Government Services, LLC (JGMS-GS) is dedicated to the principles of equal employment opportunity (EEO) in any term, condition, or privilege of employment. The Company prohibits unlawful discrimination against applicants or employees on the basis of age (40 and over), race, color, religion, national origin, disability, genetic information, sexual identity, sexual orientation, pregnancy, veteran status, or any other status protected by federal, state or local laws. This policy applies to all applicants, employees, including managers, supervisors, co-workers and non-employees such as customers, clients, vendors, consultants, or any other entity in professional contact with the Company.

If you are an individual with a disability and need assistance completing the online application, please call (970) 254-1354. Alternatively, an email may be sent to HR@jgmsgovservices.com, with the subject line 'Applicant Accommodation' in the email.