Social Services Director

Position Title:            Social Services Director

Department:              Social Services

Supervised By:         Chief Operations Officer

Location:                    Alpine/Boulevard/Campo

Status:                        Exempt

Posted:                       April 2024

Closing Date:            Until Filled

Compensation:         Non-Licensed: $106,151-$125,000/ Annually /DOE

                                    Licensed: $106,151 - $146,522

Grant:                         Grant Funded

Clinic Hours:            Monday-Friday, 8:00AM-4:30PM; evenings and weekends

                                may be required based on program need.

GENERAL STATEMENT OF RESPONSIBILITIES:

The Social Services Director provides leadership, guidance and counsel to the Social Services team within the Social Services Department. The Social Services Director is responsible for planning, directing, coordinating, and monitoring day-to-day operations of the Victimization, Indian Child Social Services, and Prevention and Early Intervention programs. The Social Services Director shall improve services for victims, clients, and the community. The Director will supervise and work with the Program Coordinators to develop and implement prevention programming that focuses on the Community’s needs to provide education and outreach services. This position reports to the Chief Operations Officer and works closely with the Indian Community and other staff in carrying out the administrative support of the department.

SPECIFIC DUTIES AND RESPONSIBILITIES:

1.    Responsible for the continuity of care in the provision of Social Services, Project Safe, and Indian Child Social Services.

2. Annual review and revision of program policy and procedure manuals, and collection and editing of program annual reports to ensure best practices for the programs; advises, trains, and monitors staff on changes to program policies and procedures.

3.    Submits and monitors all end of the month, quarterly, and annual reports and data as required; Submits reporting to SIHC and grant agencies as required. to ensure adequate progress toward goals and outcomes

4.    Provides program information for grants and contracts as requested; assists   with renewal of grants and contracts.

5. Responsible for monitoring budget costs for programming.

6.    Provides leadership in the community and conducts prevention activities to promote and answer questions about program services.

7.    Builds and maintains effective working relationships with community agencies in order to maintain awareness of resources and make appropriate referrals; interacts directly with program contract monitors and specific funding representatives for the programs.

8.    Facilitates and assists in the development and provision of outreach and education services to educate the community.

9. Adhere to the laws and ethics related to privacy and confidentiality.

10. Monthly review of all non-emergency program incident reports. Immediate review of emergency program incident report

11.  Attends and participates in scheduled consultation with other program  coordinators, management team, and agency staff; ensures management decisions are relayed to staff; attends, participates, conducts and leads regular staff meetings.

12.  Provides ongoing staff development and training.

13. Plans, directs, and supervises the work of assigned staff; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with policies and regulatory and grant requirements; conducts performance evaluation.

14. Participates in planning changes and improvements.

15. Participates in Quality Improvement activities.

16. Supervision of interns/trainees/post-docs as appropriate, as available, and as needed

17. Create strategic plans in collaboration with Program Managers/Directors to guide the mission, vision, and goals of each individual program and SIHC as an organization

18. Serves on committees and work groups, as assigned, and attends meetings, conferences and training, as required.

19. Flexibility to travel to all SIHC locations is required.

20. Ability to work a flexible schedule may be required based on need.

21. Performs other duties as required.

QUALIFICATIONS:

Education/Experience: 

Three (3) years’ experience in a social service field required. Experience working with Child Welfare Services (CWS) or Indian Child Welfare Act (ICWA). Master’s degree in counseling, psychology, social work, or a related field. Licensed as an MFT, LCSW, or Psychologist, preferred.

Must have prior supervisory experience leading a team.  Must demonstrate prior experience working with culturally diverse populations. Must have knowledge of American Indians and Indian values and practices. Must have good verbal and written communication skills, as well as good stress management and organizational skills. Must have knowledge of responsibilities involved in performing work that is highly confidential and the handling and processing of confidential information. Must have knowledge of the local area, in particular the Indian reservations.  Ability to establish and maintain effective working relationships with patients, staff, and the public.

License:  A valid California driver’s license and a good driving record will be required at the time of appointment and must be maintained throughout employment.

Applicant must be insurable under SIHC vehicle insurance policy at the time of  hire and throughout employment.

Certifications and/or licenses appropriate to the positions required education and profession must also be valid and maintained.

Skills: Strong team building, interpersonal, and organizational skills. Ability to establish and maintain effective peer relationships with coworkers within the Department, clinic-wide, and the public. Must be able to express ideas clearly, concisely, address audiences effectively, and exercise balanced judgment in evaluating situations and making decisions. Willing to be part of a team and cooperate in accomplishing department goals and objectives. Ability to prioritize, meet deadlines, take initiative, be proactive, and function in a rapidly changing environment. Ability to work with people of all social and ethnic backgrounds and to resolve conflicts, negotiates situations, and facilitate consensus.

Physical and Personal Requirements: Normal clinic/office environment. Sit or stand for long periods of time. Reach, bend, climb, stoop, lift up to 25 lbs. repetitive hand movement; use and view PC. Reliable transportation and car insurance as required by the state. Travel as needed.

Compliance: Each employee plays a key role in creating a compliance culture at SIHC. Employees are expected to learn and comply with all SIHC policies and procedures. One must have the ability to understand the implications and complexities of all compliance policies. Participation in all compliance training is mandatory, and generally have a heightened awareness of policies and regulations that are specific to one’s department and position. All SIHC employees are expected to report violations or suspected violations of compliance policies or regulations.

Character:  Applicant must have a reputation for honesty and trustworthiness.  Must be responsible and able to exercise good judgment, follow instructions, detail oriented, must be a self-starter, and be able to interact effectively and communicate with people in a professional and courteous manner.  Must be able to maintain strict confidentiality.  Must demonstrate and maintain cultural sensitivity and the drive to assist the patients serviced by SIHC.

Other:  Applicants must have a thorough knowledge of laws, rules, and regulations governing the field of Social Services, and the treatments, policies and procedures relating to the provision of those services.  Applicants must successfully pass a pre-employment physical exam, tuberculin skin test or x-ray, and blood/urine drug screening test.  Health must be adequate to perform all duties of the position.  Applicants must complete a SIHC application and submit it to Human Resources prior to the close dates indicated.  The position is co-located at the Alpine and Campo Clinics.

INDIAN PREFERENCE:

INDIAN PREFERENCE: In the filling of any SIHC job vacancy, preference may be given to qualified Native American Indians, pursuant to  the Indian Preference Hiring Act, 25 USC 472,  unless other laws require the filling of a vacancy without regard to Indian preference (e.g.   Public Law (P.L.) 94-437, “Indian Health Care Improvement Act (IHCIA).   To receive Indian preference for any SIHC position, the applicant must be enrolled, or be eligible for enrollment, as an American Indian with their Tribe, or must be certified as an American Indian from the designated Tribal Representative. Applicants claiming Indian preference must attach verification of their claim to the SIHC application, including Certification of form BIA-4432, which is available from the SIHC Human Resources Department. If verification is not or cannot be verified, the applicant will not receive Indian preference for purposes of the interview.