Senior Manager, Consumer Lending

This is a hybrid position.

We are looking for an energetic and talented professional to join our team as a Senior Manager for Consumer Lending. As a Credit Union Service Organization (CUSO), our dynamic and fast-paced work environment depends on operational excellence, innovation, and collaboration. This helps us achieve high quality and exceptional member service. The Senior Manager will help the Consumer Lending team attain efficiencies in the processes we support, exceed expectations, support and/or lead critical initiatives, provide cost savings, and engage our employees through a strong culture. The Senior Manager will oversee the operations of consumer lending including, but not limited to processing, leasing, underwriting, funding (direct and indirect functions), servicing, titles, and reporting.

About S3:

We are excited to share that S3 was named a Top Workplace of 2023 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

S3 STAR Values:

• Service
• Teamwork
• Attitude
• Results

Reports to: Director, Consumer Lending

Direct Reports: Manager, Consumer Processing, Manager, Consumer Underwriting, Manager, Consumer Loan Servicing, Manager, Consumer Titles

TOP JOB RESPONSIBILITIES:

• Evaluate daily and monthly reporting and analytics, recognizing trends, opportunities, and implementing strategies for improved performance.
• Provide training, coaching, mentorship, and development to direct and indirect reports.
• Drive successful performance of employees; address performance issues and ensure employee relations are resolved timely.
• Develop and support testing initiatives related to core systems, upgrades, updates, and process enhancements.
• Create and facilitate strategic, partner, and team meetings related to projects, initiatives, and process enhancements.
• Back-up to Director

Other responsibilities and opportunities:

• Review and manage department budget to remain within target and achieve goals.
• Ensure timely updates to SOPs that outline production steps and keep current versions available in the SOP library (S3 University).
• Review and provide recommendations related to process improvement while executing initiatives.
• Ability to work flexible hours as needed.

CORE COMPETENCIES:

• Knows the Business
• Coaches & Develops
• Manages Performance
• Practices Accountability
• Fosters Positive Employee Experiences

QUALIFICATIONS & SKILLS:

• Bachelor’s degree in related field.
• 10 years of experience in consumer lending, demonstrating Leadership responsibilities with proven performance, with credit unions preferred.
• 5 years of management experience.
• Proven ability to organize and handle multiple tasks and prioritize appropriately.
• Excellent analytical skills; reviewing, recognizing trends, successes, and opportunities.

FLSA: Exempt

PERKS AND BENEFITS:

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program

Salary Range

Salary Commensurate with Experience with a range of $95,000-$120,000.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

OSHA/ADA

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

ADA Requirements

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Occasionally: Performs advanced or non-routine mathematical computations

Frequently: Performs basic mathematical computations; works independently, little supervision needed

Constantly: Effectively communicates verbally and in writing; comprehends material and follow instructions; complies, copies and compares information; analyzes and computes information, problem solving and critical thinking; exercises good judgement/reasoning and resourcefully solves routine problems; organizes and handles multiple tasks and prioritizes; motivates, leads, influences, and collaborates with others both internally and externally; project planning and execution; handles confidential/sensitive information; exhibits excellent customer service skills; facilitates meetings; speaks to groups.

Physical Requirements-

Occasionally: Stands- remaining upright on the feet, particularly for sustained periods of time; uses hands/fingers to handle feel

Constantly: Site-remaining in a seated position for long periods of time; uses hand/fingers for repetitive keyboard and hand motion; speak coherently.

Emotional Effort- Frequent short deadlines. Work environment hectic with continual periods of high stress.

Internal/External Interaction- Steady and ongoing occasional periods of low volume.