Support Specialist

LTK's mission is to empower the world's premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we're looking for team members who want to create, innovate and disrupt an industry.

We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.

Position title: Support Specialist

About the role

As a Commission Specialist, you will provide value in each conversation and set LTK clients up for success by delivering fast, accurate, commission & payment assistance. You will review Creator payment questions, Brand tracking and analyze data to determine scope of an issue and work with internal and external teams to resolve.

As a Commission Specialist, you are an expert in understanding and communicating complex commission & payment issues to LTK creators and internal team members while also striving to find the root cause and solution to any problem. During a typical day, you may be asked to review reporting to identify the root cause and collaborate with internal departments to get to a solution.

How you will make an impact

• Answer Commission & Payment tickets from both internal and external sources within SLA guide
• Provide peer coaching to help grow and develop other platform specialists
• Triage issues to determine the solution and business impact
• Provide clear documentation of best practices for current and future team members
• Write both internal and external knowledge base articles
• Serve as a subject matter expert (SME) to internal teams to solve issues at scale
• Educate and evangelize LTK best practices to build awareness for how other teams impact the business, ensuring alignment in cross-team initiatives.
• Brainstorm solutions to everyday problems to increase efficiency and customer satisfaction

What you will bring to LTK

The ideal candidate will have a passion for helping people and a driving curiosity to explore problems and questions of all types. The candidate should be analytical and possess the critical thinking skills necessary to find solutions. Also, the Platforms Services Specialist will act as an advocate for the client by viewing the world from their point of view, and ensuring we have set the client up for success.

• 2+ years of experience managing financial or analytical support issues in a SaaS business
• 1+ years of Excel experience
• Experience communicating technical concepts to non-specialists
• Experience troubleshooting technical and analytical issues
• Experiencing working within tight SLAs
• An understanding of social media and influencer marketing
• Ability to quickly pivot and manage multiple issues simultaneously
• Curious
• Empathetic
• Client advocate (obsessed with creating a positive experience for LTK consumers, creators, and team members.)
• Excellent organizational and analytical skills with strong financial acumen
• Excellent verbal and written communication skills
• Adept at finding creative solutions to technical/commission related problems
• Sense of urgency
• Ability to work individually and in a team environment
• Ability to interact professionally with a diverse group: consumers, creators, executives, managers, and coworkers
• Comfortable giving courageous feedback to peers

#LI-AJ1

• The opportunity to be part of the leading global company in creator commerce
• A remote-first, productivity-first environment
• Competitive compensation and benefits package to meet the needs of you and your family
• 401(k) with LTK company matching
• Medical Insurance, Vision Insurance, Dental Insurance
• Paid Maternity Leave and Paid Paternity Leave
• Summer Fridays and Flexible PTO

Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $4 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 7,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents.

To empower the world's premium lifestyle Creators to achieve maximum economic success.

• Here to win
• Commit to the journey
• Work well

LTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture.

For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.

LTK is an Equal Opportunity Employer. #LI-Remote