Branch Supervisor

Reliable Parts

Seattle, WA

Expired: April 30, 2024 Applications are no longer accepted.

Full-Time

Company Information

Reliable Parts is a leading distributor of appliance parts in the US and Canadian markets. We have over 60 branch locations and multiple distribution centers across US and Canada. The company's vision is to provide the fastest, easiest, and best service for its customers. The company is looking for top notch leaders to join the organization.

Position Purpose

The Branch Supervisor is responsible for overseeing and coordinating all operations of a branch in tandem with the Branch Manager. Duties include staff training, building rapport with customers and the community, creating and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets.

Essential Functions

Ensure the integrity and accuracy of the physical inventory, perform physical branch inventories as needed
Ensure maintenance of qualified staff within defined headcount parameters.
Manage day to day work, processes, payroll, attendance, time off, evaluations, discipline, hiring decisions, providing training, coaching, development and motivation to improve the branch performance
Enforce a culture of safety
Ensure all work required (including discrepancy processing) is completed efficiently, accurately and timely, including but not limited to receiving, put away, picking, shipping, returns, inventory management etc.
Ensure standards of performance as a basis of review. Foster a cooperative and harmonious working climate conducive to maximizing employee morale and productivity
Ensure customers receive efficient, expedient service by all personnel including involvement with escalated customer issues as needed
Ensure all front counter operations are performed per policies and procedures
Manage retail display area to meet company goals and objectives
Must be able to pass certification of training on warehouse equipment where applicable (ie: fork truck, wave picker, pallet jack, etc)

Work Experience Requirements

Excellent customer service skills
Excellent communication skills
Ability to perform in stressful and demanding environment
Ability to motivate, lead, and develop staff
Minimum of 2 years prior supervisory experience desired
Minimum 1 year customer service experience
Proficient in Microsoft Office products (specifically Excel, Word, Outlook)

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have regular, consistent, and predictable attendance
Frequently lift and/or move up to 10 pounds, regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
Must be able maintain significant activity levels for extended periods of time
Frequently required to use hands to finger, handle, or feel objects, tools, or controls
Reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl
Communicate effectively with supervisor, employees, and customers
Frequently required to stand and walk short and long distances
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Travel may be required