Director of Information Systems

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guests.

Your mission:

Should you choose to accept it…

The Director of IT is responsible for providing consistent support in the Information Technology area of the company. He/she is also responsible for focusing on the technical stability and security of the business, maintaining all infrastructure, platforms, applications, and vendor partnerships, ensuring acceptable service levels and security controls, ensuring compliance with all federal and local regulations, and safeguarding owners/investors assets.

The Director of IT is responsible for coordinating the operation of the entire technology landscape and ecosystem, including network, infrastructure, platforms (cloud and on-premise), endpoints, hardware, software and systems while coordinating with Corporate IT.

The Nitty-Gritty:

What exactly you will be doing…

• Approach all encounters with guests and teammates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Virgin Hotels’ standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Always comply with Virgin Hotels’ standards and regulations to encourage safe and efficient hotel operations.
• Be nice to each other and always maintain a warm and friendly demeanor.
• Teammates must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow team members.
• Consult with management to determine information requirements and to determine priorities and parameters of new projects; discuss system capacity and equipment acquisitions.
• Consult with systems hardware vendors and analysts to define equipment needs.
• Creating, present and implement annual technology roadmaps, budgets, and reports for each client.
• Communicate potential risks related to cyber-security, network security and industry specific compliance.
• Oversee internal support and managed service and vendor resources to ensure successful delivery of services to hotel operations and guests.
• Prepare progress reports to inform management of project status and any deviation from goals.
• Contract with and supervise management, technical specialists, or vendors to solve problems.
• Revise computer operating schedule to introduce new program testing and operating runs.
• Review reports of computer and peripheral equipment production, malfunction, and maintenance to ascertain costs and plan operating changes.
• Prepare proposals and solicit sales of systems analysis, programming, and computer services to outside firms.
• Assists staff to diagnose and solve computer equipment problems.
• Participate in technical projects such as writing equipment specifications or developing computer programs for specified applications.
• Maintain and stay abreast of the latest computer programs/innovations (as applicable).
• Attend meetings/training as required by management.
• Perform other duties as requested by management.
• Have FUN!

What qualities are we looking for?

You got skills? If you can perform the following, then you have come to the right place…

• There will be days when working long hours is required.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Routinely meet deadlines and multitask.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the need.
• Effectiveness in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work with and understand financial information and data, and basic arithmetic functions.

Background must-have:

• Current, legal and unrestricted ability to work in the USA.
• At least 5 years of progressive experience in an MIS, systems, or related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
• Experience in a hotel or related industry helpful.
• Must be proficient and have working knowledge/experience in industry standard technology platform - Windows, VMWare/Nutanix/etc., Microsoft O365, Security Platforms for NextGen Antivirus, EDR and SEIM, etc.,
• Experience in company specified line of business applications and in the operation of all hotel-specific systems (i.e. PMS, POS, ERP, etc. systems)