VOIP Technician

Job Description:

Minimum Qualifications:

• 6 months or more of professional level analyst and systems experience in a large-scale Information Technology environment.
• Minimum of 6 months or more experience working with hardware Inventory, Cisco Phones, Webex Systems, Zoom, Google meeting Apps.
• Proficiency in TDM telephone switches, VoIP, Call Manager, or VTC systems
• Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
• General understanding of IP and transport network topologies.
 
Preferred Experience:

• Experience working in a Cisco network/Telecom Environment preferred
• Experience working with Cisco, Avaya, Siemens, and/or Rolm systems a plus
• Telecommunications systems administration principles
• Provide customer support for VoIP systems such as Cisco IP Phone end points.
• Repair and perform preventative maintenance on systems
• Perform network and telecommunications system incident investigation.
• Maintain, troubleshoot, document and repair network devices to include phone systems, call
managers, network infrastructure and trunk circuits.
 
Responsibilities:

• Provides technical support to County employees using various telecommunications and network systems.
• Provides technical support to County employees using Cisco VoIP end points.
• Coordinating with vendors and customers for VoIP phone installations or service break fix.
• Designs, configures, tests, implements, inventory and maintains a variety of hardware, software, peripheral devices, and systems.
• Monitors and ensures systems meet business and performance needs. Technical implementation of telecommunications and network infrastructures.
• Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 .Data Center environment, handling the more complex and critical     problems. Responds to system emergencies as required.

• Performs other duties of a similar nature or level.