Phone Operator

We are currently seeking a dedicated and experienced Phone Operator to join our team. As a Phone Operator at DLCFL, you will be the first point of contact for our patients, providing exceptional customer service and support over the phone. This role requires the ability to handle a high volume of calls efficiently, with a focus on accuracy and professionalism, particularly in a medical context.

Responsibilities:

• Answer and manage a high volume of incoming calls, ensuring prompt and efficient handling of patient inquiries and concerns

• Utilize electronic medical records (EMR) systems to access patient information and update records accurately

• Collaborate with medical staff to relay important messages, including urgent patient requests and test results

• Provide guidance and support to patients regarding medication refills, prescription inquiries, and pharmacy coordination

• Assist with administrative tasks such as filing, scanning, and data entry to support the smooth operation of the phone operator department

• Conduct patient satisfaction surveys over the phone and document feedback for quality improvement purposes

• Maintain knowledge of company policies, procedures, and services to address patient inquiries accurately and effectively

• Handle sensitive patient information with confidentiality and discretion in accordance with HIPAA regulations

• Coordinate interpreter services for non-English speaking patients when necessary

• Manage and prioritize voicemail messages, ensuring timely response and follow-up as needed

• Assist with patient registration, insurance verification, and appointment reminders as part of the scheduling process

• Collaborate with other departments such as billing and medical records to facilitate seamless patient care coordination

• Participate in training sessions and ongoing professional development activities to enhance skills and knowledge

• Monitor call metrics and performance indicators to identify areas for improvement and implement strategies for optimization

• Foster a positive and empathetic rapport with patients, demonstrating a commitment to providing exceptional customer service at all times

Requirements:

• Minimum of 1 year experience in a high-volume call center environment

• Experience in a medical or healthcare setting preferred

• Excellent communication and interpersonal skills

• Strong attention to detail and organizational abilities

• Ability to multitask and prioritize tasks effectively

• Proficiency in basic computer skills and familiarity with phone systems

• Compassionate and patient-oriented attitude

Benefits:

• Competitive salary

• Comprehensive health benefits package

• Opportunities for professional development and advancement

• Positive and collaborative work environment

• Making a meaningful impact in the healthcare industry
  
   

Join us at DLCFL and become part of a team dedicated to revolutionizing healthcare delivery through technology and compassionate care. If you have the experience and skills to excel as a Phone Operator in a fast-paced medical environment, we want to hear from you! Apply now to join our dynamic team.