Family Household Manager (HM-A-GCT-02)

Position:Family Household Manager

Schedule:Monday Friday 7am 5pm with flexibility to help weekends/late evenings as needed

Location:Greenwich, CT

Salary:$120 140K plus benefits

Summary:

Seeking an exceptional Family Household Manager to take charge of the smooth running of a refined household in Greenwich, CT and supporting the family.

The House Manager works in close partnership with the principal family to successfully manage the day-to-day operations of a meticulously maintained household and grounds, ensure seamless coordination among the staff team, and engages in ongoing, proactive planning to deliver a personalized experience for the family. The ideal candidate is extremely detail oriented and will keep the home in pristine order while creating a serene, organized environment for the family. This role reports to the principal family.

Responsibilities will include, but are not limited to:

High degree of domestic service mentality with roll-up-your-sleeves and all-hands-on-deck ethos. No task is too small or too big mentality.

Display a service-oriented mindset at all times, putting the priorities and experiences of the principal family first, keeping protection top of mind at all times.

Perform errands as needed. Essential weekly errand includes family meal services - menu planning and execution of meals.

Responsible for conducting new hire training and ongoing assessment of housekeeping team. Maintain daily schedules for housekeeping team, ensuring proper coverage, and reassess staffing needs throughout the week (overseeing tardiness and/or absences)

Oversee meticulous daily cleaning of interiors, including all aspects of general housekeeping, deep cleaning, and upkeep of the residence.

Demonstrate a thorough knowledge of household cleaning tools and techniques, including general housekeeping processes and related tools, special surfaces cleaning (piano finish, wood, glass, leather, upholstery, silver) and onsite laundry services.

Ability to execute roles of each domestic staff and fill in as needed.

Manage all external vendors to consistently deliver the highest standard of service and output. Act as the gatekeeper/POC to all vendors.

Be fully responsible for all aspects of property management (overseeing all property maintenance work landscaping, house cleaners, domestic workers, property season treatments, etc.)

Work closely with household staff to ensure seamless coordination of daily routines, events, guest & family experiences. Take the lead on coordination and planning for events and guest visits.

Perform frequent, daily walkthroughs and inspections using household checklists to proactively identify and resolve issues. Offer real-time feedback and priorities to the team.

Collect information, perform research as needed, and provide suggestions to the principals with the best solution to solve problems.

Assist principal family in all aspects of domestic support. Including overseeing various processes related to running the home (vehicle management, calendar management, travel, shopping, errands, event planning, formal service, pet care, etc.

Oversee care of family pet (grooming/vet/walks, etc.)

Create and maintain household manuals, home operations manuals, and shopping/inventory lists. Maintain, order, and organize all household supplies.

Manage and track household budgets and expenses (i.e. review of vendor invoices for accuracy, submit and track medical claims)

Requirements:

Prior experience in a domestic role (ideally in the hospitality industry, private residence, or a family office)

Exceptional professionalism, integrity, honesty, and a strong work ethic

Highly organized, impeccable attention to detail, exceptional organizational skills, and dedication

Punctuality and reliability are vital

Personable and gracious, with excellent people skills, polished, professional and respectful

Flexibility to work overtime, overnight and/or minimal travel with family, as requested

Have an excellent command of English. Ability to communicate effectively, both written and spoken

Must have own transportation. When there is a need for transporting children, a car will be provided for this. Occasional errand running will be subject to gas and mileage reimbursement.

Ability to work successfully in a team setting

Ability to be highly discreet in preserving the confidentiality and privacy of a high-profile family

Excellent, verifiable references from current and past employers