Food & Beverage Supervisor

At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.

The Courtyard by Marriott Waterbury Downtown, managed by Moody National Management LP is currently looking for a Food & Beverage Supervisor to join our team.

All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).

The Food & Beverage Supervisor plans and manages the Food & Beverage function to achieve high levels of guest satisfaction, while meeting/exceeding corporate/owner objectives and financial goals and complying with all brand standards and applicable laws, regulations, policies, and procedures.

Essential Functions:

• Effectively manage staff: direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, review performance and salary levels; resolve conflicts; discipline and terminate employment as appropriate.

• Develop, recommend, and implement the annual Food & Beverage budget, business/marketing plan, forecasts, and objectives to meet/exceed management/owner expectations.

• Implement and manage all company/brand programs to ensure compliance with operating procedures, including safety and sanitary regulations and all federal, state and local regulations to support quality service.

• Market the Food & Beverage outlets: develop effective menus, package deals, promotions, displays, decorations, and presentations with company guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals.

• Establish par levels for all products and supplies; establish/maintain inventory controls.

• Resolve guest complaints as appropriate to maintain a high level of guest satisfaction.

• Ensure that Food and Beverage areas and equipment are maintained to promote sanitary and safe conditions and to protect hotel assets, comply with regulations, and enhance guest satisfaction.

• Prepare and submit timely and accurate reports and information to hotel and company management as specified by procedures and as requested.

• Assume responsibilities of any line level food & beverage employee, as needed.

• Monitor all related Food and Beverage licenses and ensure renewals are initiated in a timely manner.

• Other duties as instructed by management.

Supervisory Responsibility:

• Supervises Banquet Captains and may supervise Bartenders, Cooks, Servers and Dishwashers

Job Specifications:

• Solid working knowledge of related company and brand policies, procedures, and services.

• Advanced knowledge of the principles and practices within the Food & Beverage/Hospitality profession; all certifications required for food and beverage staff.

• Excellent managerial/supervisory skills.

• Ability to study, analyze and interpret complex activities.

• Excellent written and verbal communications skills, including: the ability to effectively negotiate, convince, sell, and influence other managerial personnel, hotel guests, and corporate clients.

• Intermediate proficiency with any systems or software related to Food & Beverage operations.

• Intermediate proficiency with MS Office software, including Word, Excel, and Outlook.

• Excellent time management skills and ability to multi-task and prioritize work

• Ability to maintain customer focus

• Excellent organizational and planning skills

• Excellent interpersonal skills.

• Ability to work well in a team environment

• Ability to follow corporate and brand standards and procedures 

Education and Experience:

• Undergraduate degree in Hospitality, business or related field or a combination of education/work experience

• 4+ years of experience in similar position within a hotel

• 2 years of managerial/supervisory experience

• Minimum training required per year as assigned by the company

• Any additional training required by manager

Work Environment:

• This job operates in a hotel/restaurant environment.

• May be exposed to abnormally low temperatures during inspections of walk in coolers.

• This position works indoors but may be required to go outdoors occasionally.

• Work days and work hours may vary.