Business Analyst-IT Operations & Technical Solutions Specialist

Job Description
The Information Technology Department at the Wisconsin Historical Society (WHS) manages the technology and computer infrastructure that drives the Agency's business systems and automation requirements. The IT department manages infrastructure and software that supports the WHS Headquarters building, the State Archives Preservation Facility (SAPF), and twelve Historic Sites around the State. This position reports to the Deputy Chief Information Officer and works closely with IT team members, the Library Archives Museum Collections Division and its Digital Services program area, as well as a number of other departments in the organization to provide expertise and support for a variety of complex technical solutions.

The IT Operations - Business Analyst II position analyzes, provides guidance, and helps to support specialized systems, software, and hardware or peripherals used across Divisions but supported by IT. This position maintains clear documents, guides, and inventories of the various software, hardware, and systems while regularly providing education to program area staff related to best practices and the use of supported applications or equipment. The Business Analyst also provides regular consultation and guidance related to scripting or automation of recurring tasks, digital workflows, and bulk image or audio capture.

Responsibilities

§ Collaborate with business stakeholders to understand their digital service needs, challenges, and goals.

§ Translate business requirements into clear, concise, and actionable technical specifications for IT teams.

§ Act as a liaison between business and IT, ensuring clear communication and fostering collaboration ensuring business requirements are met while IT processes, standards, and policies are strictly adhered to

§ Create documentation of existing equipment and software to assist in formulation of crosswalk to future services and support models

§ Provide consultation on optimal use of resources and offer guidance related to the automation of certain workflows used to process digital images and audio

§ Act as a primary support resource for a catalog of IT services and applications used by the Society, including efforts to establish digital asset management participating regularly in project and implementation meetings

Knowledge, Skills & Abilities

Minimum Qualifications:

§ 4 years of relevant professional experience

§ Ability to communicate effectively and translate complicated technical topics with a non-IT audience

§ Experience with technical planning, project communication, and change management processes

§ Experience supporting and analyzing various digital workflows, IT processes, computer types, peripherals, and operating systems

§ Experience with scripting languages and automation tools

§ Basic understanding of storage technologies and storage arrays

§ Experience working within a collaborative team environment and independently

§ Exceptional ability to multi-task and prioritize effectively in a high-pressure environment

§ Exceptional customer service orientation

Additional Qualifications:

§ Experience supporting specialized digital imaging equipment and peripherals

§ Experience creating and maintaining hardware or software inventories, user guides, and maintenance schedules

§ Experience with digital workflows related to bulk imaging and audio capture

§ Experience leveraging Optical Character Recognition (OCR)

§ Experience with virtualization technologies and concepts

§ Experience with image and audio capture technologies

Requirements

Top skills and years of experience: 4+ years of relevant professional experience in the following:
•Ability to communicate effectively and translate complicated technical topics with a non-IT audience
•Experience with technical planning, project communication, and change management processes
•Experience supporting and analyzing various digital workflows, IT processes, computer types, peripherals, and operating systems
•Experience working within a collaborative team environment and independently
•Exceptional ability to multi-task and prioritize effectively in a high-pressure environment
•Exceptional customer service orientation

Nice to have skills:
•Experience with digital workflows related to bulk imaging and audio capture
•Experience with scripting languages and automation tools
•Experience leveraging Optical Character Recognition (OCR)
•Experience with virtualization technologies and concepts
•Basic understanding of storage technologies and storage arrays