Call Center Representative
Cranney Home Services
Danvers, MA
Expired: over a month ago
Applications are no longer accepted.
- $20 to $24 Hourly
- Medical , Dental , Paid Time Off , Life Insurance , Retirement
- Full-Time
Job Description
Company Info
Job Description
Description:
What’s in it for you?
- Pay: $20-$24/hr. PLUS bonus opportunities!
- Get paid weekly! Every Thursday is payday!.
- Monday-Friday 9:30 am-6:00pm (in-office).
- Medical premiums including dental and life insurance for you AND your family.
- Company Matched 401K.
- Paid holidays in addition to accrued sick and vacation time.
- Ongoing technical and developmental training to further your career.
The Big Task:
This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s.
Key Sub Tasks:
Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians:
- All calls answered with urgency in a professional manner.
- Call handling and meeting customer needs consistently followed.
- Meet the call center goal for opportunity expectations in respect to setting appointments.
- Existing tools, scripts, and systems used consistently to book appointments.
- Department procedures followed routinely to ensure consistently high sales.
- Logging into systems in a timely manner.
- Makes follow- up calls to customers for satisfaction of service performed by technicians.
- Check invoices to ensure technician input proper payment and information in each order for accounting.
- Other job duties as assigned.
Minimum Requirements:
- At least 3 years of customer service experience.
- At least 1 year of call center experience.
- Able to use and understand different computer systems.
- Industry knowledge is a plus!
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