Commercial Insurance - Customer Service Representative

Join Insurance Systems Group, Inc., a leading independent insurance provider dedicated to fostering a positive work environment. Our close-knit work family collective dedication to our clients sets us apart in the industry. We are seeking a Commercial Insurance Customer Service Representative to join our team and contribute to our ongoing success. In this role, you will work with producers, you will typically be the first point of contact for our commercial clients, assisting them with inquiries, policy changes, and claims processing. Your dedication to customer service and problem-solving skills will be essential in ensuring our clients receive top-tier service and solutions tailored to their needs. If you are looking for a positive work environment that values family, are passionate about providing outstanding customer support, and have a positive attitude, we invite you to apply to join our team at Insurance Systems Group, Inc.

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Dental Insurance

Health Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Hybrid Work Environment

Evenings Off

FSA Account

• Client Communication: Interact with clients to address inquiries, process policy changes, and assist with claims.
• Policy Administration: Handle various policy-related tasks including policy issuance, renewals, and endorsements.
• Customer Support: Provide excellent customer service by answering client questions, resolving issues, and ensuring customer satisfaction.
• Documentation: Maintain accurate and detailed records of client interactions and transactions.
• Team Collaboration: Work closely with team members to ensure a seamless customer service experience for our clients.

• License: Possession of relevant insurance licenses.
• Insurance Experience: Prior experience in commercial insurance customer service.
• Communication Skills: Strong verbal and written communication abilities to interact effectively with clients and team members.
• Attention to Detail: Ability to handle complex information with precision and accuracy.
• Customer Focus: Dedication to meeting client needs and exceeding their expectations.
• Team Collaboration: Work effectively within a team, sharing knowledge and supporting colleagues to achieve common goals.
• Technology Proficiency: Familiarity with insurance software systems and MS Office suite.