Mental Health Program Manager (LCSW or LMFT)

(LCSW or LMFT) - DMH FSP

REPORTS TO: Director of DMH Clinical Programs

CLASSIFICATION: Exempt

SUMMARY: The Program Manager is responsible for the daily program operations of Step Up’s DMH Full-Service Partnership (FSP) and Outpatient Care Services (OCS) programs. The Program Manager leads, administers and oversees program services and directly supervises team members who assume responsibility for providing services to Transitional Aged Youth (TAY) and Adults experiencing serious mental health issues. Services are in accordance with DMH/Medi-Cal services: comprehensive mental health services and psychosocial rehabilitation, targeted case management, housing first, medication management, and crisis intervention in a field and office based setting. The program provides 24/7 on call coverage to clients and family members to provide the highest quality of life in the least restrictive community setting possible. 

DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:

Leadership, Administration, Oversight

· Direct day-to-day clinical operations. Supervise, manage and support team members to ensure appropriate coverage and quality clinical services to the client census. 

· Oversee program outcomes to meet contract budget and revenue requirements. 

· Signature Authority for direct reports, timesheets, mileage, check requests and performance evaluations. 

·Participate in DMH, QA, Continuum of Care (COC) committees and meetings as requested. 

· Collaborate and strategize with Mental Health and Homeless Network providers and communicate with non-Step Up providers to engage in interventions strategies. 

· Attend regular Step Up management level meetings as well as local service area meetings as assigned. 

Direct Service and Support

· In collaboration with Director of DMH Clinical Programs, takes a lead role in staff hiring and on boarding process. Ensure team members have proper training and understand their job and role on the team. Connect staff to QM or clinical supervisors as needed for additional training and guidance to ensure staff’s work is in line with Step Up’s Core Values. 

· In coordination with the Directors, communicates with County DMH and community referrals; coordinates client outreach and admission process. 

· Works in collaboration with a dynamic and progressive array of Community Partners focused on ending homelessness in Los Angeles. 

· Coordinates day and on call schedule and coverage. Provides clinical direction and guidance to team members on progress of all cases. 

· Assume responsibility for any outside communication written or verbal, with team members. 

· Provide clinical support and supervision to team members, referring any administrative and/or clinical issues outside scope of practice to Director of DMH Clinical Programs, Vice President of Programs, or Chief Programs Officer. 

· Coordinate Nursing and Psychiatrist services with Director of Nursing. 

· Coordinate Education and Employment Services with IPS/Vocational Program Manager and Chief Vocational Officer. 

Documentation and Data Collection

· In coordination with the Quality Assurance Manager, implement and follow Quality Assurance activities to meet Medi-Cal Standards and protocols; monitor Electronic and paper documentation and charts; determine and review appropriate use of program services, accuracy of documentation and third-party payment requirements compliance and ensure staff mastery of QA requirements. Authorize or co-sign paperwork as warranted. 

· Will become or is LPS designate for program for emergency psychiatric assessments, 5150 evaluations and hospitalizations. Serve as backup on call and assume primary “on call” as needed. 

· Other Duties as assigned. 

SKILLS: Knowledge of or experience with DSM 5 diagnoses, assessment of level of functioning, DMH documentation, EBP’s such as Motivational interviewing, DBT, Cognitive Behavioral Therapies, Trauma Informed Care, Housing First, etc. Ability to work independently and on a collaboratively team. Initiative and solution focused practice. Uses good time management skills and resources to balance case load direct service and paperwork.

QUALIFICATIONS: Licensed Clinical Social Worker or LMFT a minimum of 3 years experience working with adults recovering with chronic mental illness in psychosocial trauma informed program, knowledgeable about the (P)ACT and Positive Youth Development (PID) models preferred. Experience supervising staff and interns, extensive knowledge of entitlements, excellent case management skill, communication skills and experience working on a team with paraprofessionals. Candidate must be computer literate with fluent Windows applications. Candidate must have own transportation and current California driver’s license and insurance. Position requires frequent driving and transporting.

SUPPLEMENTAL INFORMATION:  Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty.   Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully.   All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment

STEP UP CORE VALUES

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER