Intake Coordinator

The Intake Coordinator provides support to the Clinic team as the first contact for services for veterans and military-connected individuals in need of mental health care. He/she will manage all intake calls and appointments, administer appropriate paperwork and psychometric screeners, and will schedule with appropriate clinical staff for biopsychosocial assessments. The Intake Coordinator will work with a multi-disciplinary team for case assignments, consultations, and care coordination. The Intake Coordinator will receive cutting-edge training to support his/her clinical growth.

Summary of Responsibilities:

• Greet and appropriately direct clients through the intake process while demonstrating excellent customer service.
• Conduct and concurrently document detailed intakes in the electronic health record system within 1 business day of first contact with the clinic.
• Maintain comprehensive client referral tracking system via review of data reports pulled weekly by the Data Manager
• Evaluate the client’s need for services, make treatment recommendations, and appropriately match clients to clinicians based on areas of specialty and client’s presenting concerns.
• Prioritize access to care by scheduling biopsychosocial appointments within a 2-week window of first contact.
• Enter intake paperwork data into the electronic health record (EHR) within a timely manner.
• Inform Lead Clinciian of high-risk cases for support and execution of appropriate safety protocols, while maintaining calm demeanor
• Meet regularly with the Lead Clinician and clinic multi-disciplinary team to coordinate case assignments and report referral-to-admission conversion rates, screener completion rates, themes of client need, intake trends, as well as barriers to accessing care.
• Conduct ongoing intake process evaluation to the Lead Clinician for continuous growth and quality improvement efforts.
• Work collaboratively with the Outreach Manager to identify referral sources who need follow-up regarding appropriate referrals to the clinic.
• Provide individual (adults and children), couples, family, and group therapy to clients, with a focus on delivering evidence-based practices within a targeted treatment model; up to 20% of workload will be providing therapy.
• Perform and document client screenings, psychosocial assessments, and progress in treatment.
• Engage with clinic’s data manager to foster a positive relationship around
• data collection, trend analysis, research, and reporting.
• Serve as a backup to the front desk as needed.
• Perform other duties as assigned.

Qualifications:

• Master’s Degree in psychology, social work and/or other mental health field.
• Experience working with or connection to military/veteran population.
• Seeking clinical licensure.
• Knowledge of mental illness, mental health diagnoses and HIPPA; knowledge of various treatment modalities and methods; knowledge of community resources.
• Professional written, verbal, and electronic communication skills.
• Willingness to learn new functions and assist in establishing efficient processes.
• Strong consultative abilities, conflict-resolution skills, and collaboration abilities.
• Ability to work flexible hours to include 1-2 evenings per week.
• Maintain a valid driver’s license and
• Meet background check requirements.
• Maintain a working cell phone.

The Up Center is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, gender, sexual

orientation, national origin, age, disability, marital status, amnesty, military, veteran status, or any other characteristic protected by applicable law.

The Up Center is a drug free workplace.