Employee Benefits Account Manager

What we’re good at

At Dyste Williams, we strive to be a trusted insurance advisor and advocate for our clients. Our experienced professionals are trusted to handle all types of insurance needs. Many of our seasoned insurance experts have more than 20 years of experience. We’re passionate about keeping up with the latest insurance products and benefits and participate in continuing education. Dyste Williams’ employees adhere to the highest level of integrity which has been recognized throughout the community and the insurance industry. At Dyste Williams you are part of a successful and supportive team that seeks to meet our clients’ needs.

Dyste Williams currently has a hybrid work model. This position will remotely on Mondays, Tuesdays and Fridays and work in the office on Wednesdays and Thursdays. This is subject to change and may require additional days in the office.

When you join us, you can expect:

• Competitive compensation
• Work-life balance and employee well-being
• A supportive, diverse, people-first culture and mindset
• A voice at the table to create constructive change and work on purposeful products
• Time dedicated to professional development

What you’re good at:

You’re a self-starter and an independent learner who enjoys mastering new skills quickly. With very little supervision, you anticipate needs, take action and create efficiencies. You’re organized and know the art of building relationships with teammates, clients and vendors. This role performs a wide range of duties across planning, education, research and analysis for both existing and prospective clients. Using your impeccable communication skills and work ethic, you will apply critical thinking skills, work independently and anticipate agency needs and client questions.

When you join us, we expect you to:

• Demonstrate prompt client service that resolves client issues effectively
• Nurture relationships with decision-makers as well as with the day-to-day client representatives
• Promptly respond to routine requests for data and questions from clients, underwriters and internal staff
• Proactively assess clients’ insurance needs, review policies for accuracy and identify gaps for additional or alternate coverage
• Proficiently maintain agency management system data for accuracy
• Actively participate in client, carrier and internal meetings
• Manage client open enrollment process and collaborate with team members to prepare and deliver benefit enrollment presentations and other client deliverables
• Successfully execute all assigned components of client benefit plan renewal process
• Process benefit election changes throughout the plan year (add/terms/life events)
• Responsible for retaining existing business and educating clients on additional lines of coverage
• Refer business across all departments (i.e. commercial and personal lines)
• Serve as primary daily client service contact on all assigned accounts
• Develop and maintain positive and effective relationships with insurance carrier partners
• Use Dyste Williams’ technology to improve your productivity
• Effectively manage multiple competing priorities

What you’ll bring to our team:

• Active Life & Health Insurance license
• Two or more years of employee benefits experience
• Proficient in basic computing skills including Microsoft Office Suite
• Applied Epic or similar agency management system experience a plus
• Ease or similar benefit platforms experience a plus
• Professional – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
• Ability to meet deadlines and coordinate complex tasks related to client interactions and policy management
• College degree preferred but not required

Apply now