Salesforce Marketing Cloud Developer III

JOB SUMMARY

There will never be a typical day within PODS’ digital transformation team. We drive forward with agility at the heart of everything we do. Terms like “test and learn”, “industry disruption”, “network effects”, make up our native language. The opportunity to make a difference while working on exciting, global initiatives are limitless in this ever-changing space. Getting to do so with the strength of an industry-leading brand: priceless.

As the Salesforce Marketing Cloud Developer, you will play a critical role in taking PODS services to market and engaging customers in our omni-channel environment. You will work in an agile environment on the Salesforce platform team, while interacting with senior stakeholders in Marketing and other business units. While high quality Salesforce Marketing Cloud technical skillsets are critical to this role, equally important are superb professional skills such as communication, attention to detail, risk management, collaboration, and on-time-delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support the implementation of CRM campaign initiatives utilizing the Salesforce Marketing Cloud and Salesforce Marketing Cloud Account Engagement (Pardot) tool sets
• Design and develop creative technical solutions in a transformational IT environment.
• Manage marketing automation tool enhancements and fixes.
• Drive excellence in leveraging the best in class marketing automation
• Assist in the development and execution of multichannel customer journey initiatives by deriving insights from campaign analyses, data mining, web analytics, and test and learn initiatives to drive and optimize customer, acquisition, retention, personalization, and promotional strategies
• Engage with stakeholders in Marketing and other business units to understand their business and customer needs, and develop solutions accordingly
• Apply functional subject matter expertise to analyze business challenges
• Consult and assist stakeholders on the technical and business challenges related to their engagement initiatives
• Present high-level overviews of the Salesforce Marketing Cloud architecture and integration capabilities
• Create, manage and present actionable solutions that align a client's business needs to that of the Salesforce Marketing Cloud solutions
• Segment customers and implement journeys while gathering customer attributes from several sources to continuously optimize the contact profile
• Collect and present Campaign and Journey analytics, starting with e-mail sends and maturing to more nuanced metrics
• Identify system and project issues / risks and present alternatives to alleviate or resolve
• Manage and support users including training on data views and reporting
• Produce deliverables within a diverse, fast paced environment, collaborate effectively across global teams and juggle multiple projects and initiatives simultaneously

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

• Typically reports to Management. Direct supervisor job title(s) typically include: Director, Salesforce Platform
• Job is not directly responsible for direct report (e.g., hiring/termination and/or pay decisions, performance management)

JOB QUALIFICATIONS: Education & Experience Requirements

• 4 – 7 years administering / developing in Salesforce Marketing Cloud
• Salesforce Certified Marketing Cloud Administrator
• Development skills including:
• JavaSript and/or AMPScript
  • SQL
  • SOAP and REST APIs
• Web/Email programming design with HTML4 and 5, CSS, and/or PHP
• Demonstrates extensive knowledge and/or a proven record of success in the following areas:
• Strategic and technical thinking with the ability to consultatively engage with customers to quickly make complex decisions and lead customer facing discussions;
• Technical proficiency with Network Protocols and Services (DNS, HTTP, HTTPS);
• Web-based software solutions and familiarity with multi-tier, high availability application server environments and data architecture/schema.

Preferred Qualifications

• Bachelor’s / Postgraduate degree or professional qualification in Business, Computer Science, Marketing, Finance or a similar field of study,
• Salesforce Marketing Cloud Developer certification
• Experience with Salesforce Marketing Cloud Account Engagement (Pardot) a plus
• Experience with CDP, Personalization, and Identity Management a plus
• Active in the Salesforce community

PHYSICAL REQUIREMENTS

• Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor
• Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs.
• Ability to hear and verbally communicate using a telephone handset and/or connected headset device

WORKING CONDITIONS

• Regular business hours with occasional after hours and on-call for production and deployment
• Travel requirements: 10% or 2-4 days quarterly to corporate office
• Regular attendance and punctuality required
• May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy

JOB QUALIFICATIONS: Essential Skills, Abilities, and Example Behavior(s)

• Collaboration: Develops positive working relationships that emphasize team accomplishment in conjunction with individual contribution.
• Judgment: Initiates action only after evaluating the consequences of the action and determining that the benefits are likely to outweigh the costs.
• Operational Excellence: Manages business priorities and resources to ensure the efficient, timely, and cost-effective achievement of business results.
• Respect for People: Builds trust-based relationships with people by treating them with dignity, respect, and fairness, while valuing their diversity in background and views.
• Results Orientation: Establishes high-performance standards for self and others and assumes personal ownership and accountability for achieving business results.
• Strategic Reasoning: Creates and communicates a long-term vision, balances short and long-term goals, keeps own and team's work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.
• Strategic Self-Awareness: Recognizes own strengths and weaknesses and uses that information to guide personal growth and development.
• Tactical Problem Solving: Synthesizes available data and facts into plausible courses of action that will result in the resolution of identified problems.
• Talent Development: Pursues a personal course of development related to business acumen and uses that knowledge to hire, coach, and develop the performance of others.
• Tenacity: Pursues the resolution of business challenges with urgency and determination to achieve positive outcomes.