Senior DevOps Engineer

Our Mission
iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels. Our proprietary platform processes more than $4B a year in transactions.

What You’ll Do
The Senior DevOps Engineer reports to the DevOps Manager and works with: Engineering and Application Development Teams, SREs, Security and other relevant teams.

In this role, you will be responsible for enhancing and maintaining our AWS-based cloud infrastructure and Kubernetes environment. You'll play a crucial role in system reliability, efficiency, and continual improvement of our technology stack.

Your Impact

• Upgrade and maintain AWS environment focusing on auto-recovery and geographically distributed redundancy.

• Simplify architecture to expand the use of Amazon Web Services applications.

• Enhance system monitoring and alerting, improving incident resolution times and reducing false positives.

• Upgrade system logging and benchmarking for fine-tuning application infrastructure and better insight into system performance.

• Collaborate with engineering and development teams to enhance system performance through environmental upgrades and improvements.

• Develop and maintain automation tools for managing infrastructure and applications.

• Provide deployment, support, and monitoring for new and existing services, platforms, and application stacks.

• Conduct system performance measurement and optimization, including capacity planning and management.

• Research and implement new technologies to advance our capabilities and proactively address future challenges.

What You Bring to the Table

• Extensive experience with AWS services and Kubernetes.

• Familiarity with monitoring tools such as Datadog, Sumo Logic, and Catchpoint is a plus.

• Strong troubleshooting skills and an ability to identify root causes of issues.

• Experience with automation and a proactive approach to system improvements.

• Familiarity with Lens IDE for Kubernetes.

• Ability to handle on-call rotations and provide timely support and resolution.

• Experience in managing full infrastructure lifecycle duties including updates, upgrades, and migration.

Bonus Points

• Certifications in AWS, Kubernetes, or related fields.

• 5+ years experience with architecting, building, and operating large-scale distributed systems on AWS platform.

• 5+ years experience with automation programming in Python, Java, Ruby, Ruby on Rails or similar scripting language

• Proven ability to work autonomously with minimal direction, demonstrating initiative and self-motivation in a remote work setting.

Location

This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!

What we bring to the table

iSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.com and honored as one of the CityBusinesses’ Best Places to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.

iSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities. We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.

Micromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.

We value a diverse workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.

A note about joining our workforce

At iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor; to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying. On the other hand, if this all sounds like you, we can’t wait to hear from you! Come help us shape the future of the travel and loyalty tech industry.