Head Teller/FT/Amherst
Triangle Credit Union
Amherst, NH
Head Teller/FT/Amherst
Triangle Credit Union
Amherst, NH
- Full-Time
Job Description
Role:
The Head Teller will coach, lead and schedule Tellers to meet needs of the members and credit union regarding operations and sales.
Essential Functions & Responsibilities:
- Embraces and use Service Strategy standards and direct members to appropriate departments for specific information and services. Receives and processes members financial transactions including deposits, withdrawals, and loan payments with accuracy and equally share the workload with others on the teller line.- Accurately handle money with large volume of transactions; service members on a regular basis, handle member account transactions with accuracy and a sense of urgency.- Promote TCU products and services to meet and/or exceed branch and company objectives (Sales Strategies), cross sell TCU products and services. Remain current regarding TCU products and services and participate in on-going training.- Balance drawer(s) daily, maintain a good record regarding overages/shortages, limit posting errors, balance ATM and Vault, and manage cash for the branch.- Sign Treasurers drafts and override transactions per TCU policies.
- Assist with interviewing, training, directing, and evaluating employee performance within the branch. Identify performance problems and provide regular and specific feedback for continuous development.- Responsible for scheduling tellers. Monitor daily transaction activities of Tellers. Ensure that all employees on the teller line are in compliance with current policies, procedures and regulations. Take action to resolve any out of compliance issues. Responsible for overall teller line sales/operational goals.- Conduct monthly cash drawer audits and assist those on the teller line in developing skills to ensure accuracy in handling all transactions. Handle member complaints as needed.- Perform other related duties as assigned.
Knowledge and Skills:
Experience* One to three years of similar or related experience
* Supervisory Experience required
* Experience as a Head Teller/Branch Supervisor preferred
* Demonstrated Experience in Coaching for Success
Education
A high school education or GED.
Advanced degree/education a plus
Interpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills
* Sales Acumen
* Strong Computer Skills
* Good Communication Skills* Basic Math Skills
* Organizational Skills
* Member Service Skills essential
* Attention to Details
Physical Requirements* Ability to stand for extended periods of time
* Ability to bend, twist, squat, and reach
* Ability to lift 25 pounds frequently
Work EnvironmentMember Facing/Fast Paced
The Head Teller will coach, lead and schedule Tellers to meet needs of the members and credit union regarding operations and sales.
Essential Functions & Responsibilities:
- Embraces and use Service Strategy standards and direct members to appropriate departments for specific information and services. Receives and processes members financial transactions including deposits, withdrawals, and loan payments with accuracy and equally share the workload with others on the teller line.- Accurately handle money with large volume of transactions; service members on a regular basis, handle member account transactions with accuracy and a sense of urgency.- Promote TCU products and services to meet and/or exceed branch and company objectives (Sales Strategies), cross sell TCU products and services. Remain current regarding TCU products and services and participate in on-going training.- Balance drawer(s) daily, maintain a good record regarding overages/shortages, limit posting errors, balance ATM and Vault, and manage cash for the branch.- Sign Treasurers drafts and override transactions per TCU policies.
- Assist with interviewing, training, directing, and evaluating employee performance within the branch. Identify performance problems and provide regular and specific feedback for continuous development.- Responsible for scheduling tellers. Monitor daily transaction activities of Tellers. Ensure that all employees on the teller line are in compliance with current policies, procedures and regulations. Take action to resolve any out of compliance issues. Responsible for overall teller line sales/operational goals.- Conduct monthly cash drawer audits and assist those on the teller line in developing skills to ensure accuracy in handling all transactions. Handle member complaints as needed.- Perform other related duties as assigned.
Knowledge and Skills:
Experience* One to three years of similar or related experience
* Supervisory Experience required
* Experience as a Head Teller/Branch Supervisor preferred
* Demonstrated Experience in Coaching for Success
Education
A high school education or GED.
Advanced degree/education a plus
Interpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills
* Sales Acumen
* Strong Computer Skills
* Good Communication Skills* Basic Math Skills
* Organizational Skills
* Member Service Skills essential
* Attention to Details
Physical Requirements* Ability to stand for extended periods of time
* Ability to bend, twist, squat, and reach
* Ability to lift 25 pounds frequently
Work EnvironmentMember Facing/Fast Paced
Address
Triangle Credit Union
Amherst, NH
03031
USA
Industry
Finance and Insurance
Posted date
29 days ago
How can the hiring manager reach you?
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.
