DISPATCHER

Job Description:

• Directly supervise assigned drivers to include adherence to company policy, performance counseling, and reviews.
• Daily communication with drivers that includes dispatching, tracking and tracing loads, and pre-plans to ensure driver receives and understands vital information.

• Heavy daily interaction with drivers. Will be the liaisons between drivers and management to ensure that expectations are being met with respect to both service and cost.

• Utilize in cab telematics tools to manage the operation through driver performance monitoring, and trip reporting functions along with any other potential issues.

· Manage drivers DOT compliance, to include CDL & medical card expirations, random drug screen coordination, and quarterly safety training.

· Manage driver’s layover and detention times maintain status of equipment that’s being serviced by maintenance personnel.

· Enter service failures daily and manage driver’s ability for on-time delivery.

· Respond to any driver’s payroll/settlement questions.

· Manage driver’s miles.

• Appropriately match loads to drivers, which will satisfy both customer and driver needs while ensuring freight is delivered and picked up in a safe and timely manner.
• Manage fleet turnover to maintain a satisfactory retention ratio.
• Manage revenue per truck.
• Maintain fleet awareness for driver safety report.

· Manage and track driver time off to ensure drivers are freed off the truck in the system and maintain high accountability for driver home time success.

Requirements:

• An associate degree in a business related or communication field preferred. Previous dispatch work experience in the trucking industry may be substituted for education.
• Two (2) years of dispatch experience preferred.
• Previous trucking experience is a plus
• Good Phone and communication skills
• Computer literacy is required.
• Must be detail oriented and good with following-up on unfinished tasks
• Basic personal computer or host terminal skills required
• Strong organizational skills required