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Dispatch Service Jobs (NOW HIRING)

INNO4

Dispatch Service Lead

NC · Remote

$19 - $25.25/hr

The Dispatch Service Operations Lead serves as a key point of escalation for complex or time-sensitive service issues and works closely with TAC, Technical Staffing, Project Management, Service ...

P1 Service LLC

Dispatch Service Coordinator

Wichita, KS · On-site

P1 Service, LLC, is seeking an Dispatch Service Coordinator for our Wichita, KS office. Join our P1 Team! P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers ...

spatco

Service Dispatch - Service Admin

Columbia, SC · On-site

$17 - $23/hr

SPATCO is looking for an energetic service dispatcher to join our team. This person will be responsible for dispatching calls for service technicians in an assigned branch. In this position you will ...

spatco

Service Dispatch

Charleston, SC

$17.25 - $23.25/hr

SPATCO is looking for an energetic service dispatcher to join our team. This person will be responsible for dispatching calls for service technicians in an assigned branch. In this position you will ...

SPATCO

Service Dispatch

Charleston, SC · On-site

$17.25 - $23.25/hr

SPATCO is looking for an energetic service dispatcher to join our team. This person will be responsible for dispatching calls for service technicians in an assigned branch. In this position you will ...

Primus Group

Overnight Dispatch Coordinator

Salinas, CA · On-site

$23 - $25/hr

This individual's responsibility will be to assist the laboratory with administrative duties such as customer service, dispatching service providers, data entry, sample scheduling/receiving, fielding ...

Primus Group

Overnight Dispatch Coordinator

Salinas, CA · On-site

$23 - $25/hr

This individual's responsibility will be to assist the laboratory with administrative duties such as customer service, dispatching service providers, data entry, sample scheduling/receiving, fielding ...

Prime Partners

Service Dispatcher

Bentonville, AR · On-site

$15 - $21/hr

Key Responsibilities · Schedule and dispatch service tickets to field technicians across nationwide job sites · Communicate directly with technicians, project managers, and field staff to maintain ...

Evergreen Plumbing

Dispatch Coordinator

Salem, OR

$18 - $25/hr

Schedule, assign, and dispatch service technicians based on job priority, location, and skill level * Monitor job progress and reassign technicians as needed to meet service deadlines * Maintain ...

Kilgore

Service Dispatcher

Austin, TX · On-site

$18.25 - $24.50/hr

Dispatch service technicians to job sites * Monitor technician progress and provide updates to customers * Ensure timely completion of service calls * Maintain accurate records of service calls and ...

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Dispatch Service information

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How much do dispatch service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for dispatch service in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What is a dispatch service?

A Dispatch Service is a specialized company or team responsible for coordinating and managing the scheduling, routing, and communication between service providers (such as truck drivers, delivery personnel, or emergency responders) and their clients. They use various tools and software to efficiently assign jobs, track vehicles or personnel, and ensure timely completion of tasks. Dispatch services are commonly used in industries like transportation, logistics, emergency services, and field service companies to optimize operations and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a dispatch service professional?

To thrive as a Dispatch Service professional, strong organizational skills, attention to detail, and a high school diploma or equivalent are generally required. Familiarity with dispatch software, GPS tracking systems, and communication tools like two-way radios is essential. Excellent multitasking, problem-solving, and clear communication abilities help you effectively coordinate teams and respond to urgent situations. These skills ensure timely service delivery, operational efficiency, and customer satisfaction in fast-paced environments.

What are some common challenges faced by dispatch service professionals and how can they be managed effectively?

Dispatch service professionals often encounter challenges such as handling high call volumes, coordinating multiple service requests simultaneously, and managing unexpected schedule changes. Success in this role requires strong organizational skills, quick decision-making, and effective communication with both field staff and customers. Staying calm under pressure and utilizing dispatch software can help streamline processes and ensure timely responses. Ongoing training and support from team members also contribute to managing these challenges efficiently.

What is the difference between Dispatch Service vs Delivery Driver?

AspectDispatch ServiceDelivery Driver
CredentialsMay require licensing or certifications for dispatchingDriver's license, vehicle registration
Work EnvironmentOffice or remote, coordinating logisticsOn the road, delivering goods
Employer & IndustryLogistics companies, transportation servicesCourier companies, food delivery services
Search & Comparison IntentUnderstanding coordination roles in logisticsLooking for driving or delivery jobs

Dispatch services focus on coordinating and scheduling deliveries, often working behind the scenes. Delivery drivers execute these plans by physically transporting goods. While dispatchers manage logistics, drivers are the frontline workers ensuring timely deliveries.

How do you become a dispatch service?

To become a dispatch service, you typically need to establish a business, acquire knowledge of transportation or logistics, and develop skills in communication and scheduling. Many dispatch services use specialized software and may require licensing or permits depending on the region and industry regulations.

Is it hard to get hired as a dispatch service?

Getting hired as a dispatch service professional typically depends on experience, communication skills, and knowledge of logistics software. Employers often look for candidates with relevant industry experience, a valid driver or logistics certification, and the ability to work in a fast-paced environment. Entry-level positions may be easier to obtain, but competitive roles require proven skills and reliability.

What cities are hiring for Dispatch Service jobs?

Cities with the most Dispatch Service job openings:

Dispatch Service jobs near you

Dispatch Service Lead

NC • Remote

INNO4
IT Services • 51 - 200 employees
Learn more about INNO4external

$19 - $25.25/hr

Full-time

Posted 4 days ago

Job description

About ServicePoint
ServicePoint is a leading technology services provider across North America, recognized for delivering exceptional customer experiences and operational excellence. We specialize in designing, implementing, and supporting solutions across Data Infrastructure, Cybersecurity, Audio Visual, and Managed Services.
At ServicePoint, we foster a fast-paced, execution-focused environment where leadership, accountability, and continuous improvement drive success. Our teams work collaboratively to support enterprise clients through scalable staffing, field service delivery, and technical operations.
 
Position Summary
The Dispatch Service Operations Lead is responsible for leading the day-to-day operations of ServicePoint's Dispatch Service Coordination team and ensuring field service activities are executed efficiently, accurately, and in accordance with customer expectations and contractual SLAs.
 
This position provides operational leadership to Dispatch Service Coordinators who manage field service appointments, technician assignments, customer communications, work order activity, routing adjustments, escalations, and real-time service events across the country.
 
The Dispatch Service Operations Lead serves as a key point of escalation for complex or time-sensitive service issues and works closely with TAC, Technical Staffing, Project Management, Service Delivery, Operations, and other internal teams to maintain service continuity and customer satisfaction.
 
The ideal candidate is an experienced operations leader who thrives in a high-volume environment, can make sound decisions under pressure, understands field service and dispatch operations, and is capable of balancing people leadership with real-time operational demands.
 
This role must be capable of independently managing escalations and operational decisions when other leadership resources are unavailable.
 
Key ResponsibilitiesTeam Leadership & Performance
  • Lead, coach, and support Dispatch Service Coordinators in the daily execution of service delivery activities.
  • Establish clear expectations for productivity, quality, customer service, responsiveness, and SLA performance.
  • Monitor individual and team performance against established operational metrics.
  • Provide real-time coaching and guidance during active service events.
  • Conduct regular one-on-one meetings, performance reviews, and development discussions.
  • Identify training needs and coordinate coaching or development opportunities.
  • Promote accountability, ownership, teamwork, and continuous improvement across the dispatch organization.
  • Assist with onboarding and training of new Dispatch Service Coordinators.
  • Support scheduling, shift coverage, workload balancing, and operational staffing decisions.
Dispatch & Service Delivery Operations
  • Oversee incoming service requests and ensure appropriate prioritization, assignment, and escalation.
  • Monitor active service events and work orders to ensure customer SLAs and response requirements are achieved.
  • Provide guidance on complex dispatch situations, routing challenges, technician availability, scope changes, and customer requirements.
  • Ensure field engineers and technicians receive accurate and timely service information.
  • Monitor failed automation requests and ensure manual ticket creation and dispatch activities are completed within required response times.
  • Ensure service coordinators maintain accurate and complete documentation in Salesforce and related operational systems.
  • Monitor call queues and service communications to ensure adequate coverage and responsiveness.
  • Support real-time staffing decisions when technician availability, cancellations, delays, or changing customer requirements impact service delivery.
Escalation Management
  • Serve as the first level of operational escalation for Dispatch Service Coordinators.
  • Take ownership of high-priority, customer-impacting, or SLA-sensitive service issues.
  • Coordinate cross-functional resolution of service delivery problems.
  • Escalate critical operational, customer, staffing, or technical issues to appropriate leadership.
  • Maintain clear communication with internal stakeholders throughout escalated service events.
  • Ensure escalations are properly documented and followed through to resolution.
  • Identify recurring issues and develop corrective actions to prevent future service disruptions.
Customer Experience
  • Promote a customer-first culture across the Dispatch Service Coordination team.
  • Ensure customers receive timely, accurate, and professional communication regarding service appointments and changes.
  • Support resolution of customer concerns and service delivery issues.
  • Monitor customer-impacting trends and identify opportunities to improve the overall service experience.
  • Partner with Service Delivery and Operations leadership to address recurring customer or SLA concerns.
Operational Excellence & Continuous Improvement
  • Analyze dispatch performance, workload trends, SLA performance, and operational data to identify improvement opportunities.
  • Develop and implement process improvements that increase dispatch efficiency and service quality.
  • Identify opportunities to reduce manual processes, failed automation, repeat contacts, delays, and unnecessary escalations.
  • Establish and maintain standard operating procedures and workflow documentation.
  • Partner with technology and operations teams to improve Salesforce, workforce management, call queue, and dispatch processes.
  • Participate in operational projects, system implementations, and process improvement initiatives.
  • Help develop reporting and dashboards that provide visibility into dispatch performance.
Reporting & Performance Management
Monitor and report on key operational performance indicators, including:
  • Speed to Answer
  • Abandonment Rate
  • Call Volume and Productivity
  • SLA Compliance
  • Dispatch Accuracy
  • Customer Satisfaction
  • Failed Automation Response Time
  • Technician Utilization and Assignment Efficiency
  • Escalation Volume and Resolution Time
  • Work Order Aging
  • Schedule and Coverage Performance
Provide regular reporting and operational insights to Service Delivery and Operations leadership.
Successful Characteristics
  • Strong people leadership and coaching skills.
  • Excellent verbal and written communication skills.
  • Strong customer service mindset and professional presence.
  • Ability to make sound decisions quickly in high-pressure situations.
  • Strong analytical, organizational, and problem-solving abilities.
  • Ability to manage competing priorities and multiple active service events simultaneously.
  • High attention to detail and commitment to operational accuracy.
  • Strong sense of urgency, accountability, and ownership.
  • Ability to remain calm and effective during customer-impacting incidents.
  • Collaborative approach with the ability to work effectively across departments.
  • Comfortable operating independently when leadership or support resources are limited.
  • Strong understanding of dispatch, field service, technical staffing, or service delivery environments.
  • Ability to identify operational trends and translate them into actionable improvements.
  • Demonstrated ability to coach employees while maintaining appropriate performance accountability.
Required Qualifications
  • High school diploma or equivalent required.
  • 5+ years of experience in dispatch, field service coordination, call center operations, technical operations, telecommunications, IT support, or service delivery.
  • 3+ year of supervisory, team lead, or operational leadership experience preferred.
  • Experience working in a high-volume, customer-facing operational environment.
  • Demonstrated experience managing escalations and time-sensitive service issues.
  • Strong communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
  • Ability to work effectively with multiple systems and operational platforms simultaneously.
  • Ability to manage changing priorities while maintaining accuracy and service quality.
Preferred Qualifications
  • Experience leading a national field service dispatch or technical staffing operation.
  • Experience supporting enterprise customers and contractual SLAs.
  • Experience with Salesforce or comparable CRM/service management platforms.
  • Experience with RingCentral or comparable contact-center technology.
  • Familiarity with workforce management, field service management, or technician scheduling systems.
  • Knowledge of voice, data, networking, telecommunications, Audio Visual, or other technology service environments.
  • Experience developing operational procedures, performance reporting, and process improvements.
  • Experience leading teams across multiple shifts or distributed operational environments.
  • Experience managing overnight, weekend, holiday, or 24/7 operational coverage.
Leadership Expectations
The Dispatch Service Operations Lead is expected to:
  • Lead from the front during high-volume and high-pressure service periods.
  • Own the outcome, not simply the individual task.
  • Coach in real time and develop Dispatch Service Coordinators for long-term success.
  • Make decisions quickly while understanding customer, operational, and financial impacts.
  • Communicate proactively with both leadership and frontline teams.
  • Identify problems before they become escalations.
  • Use data to drive decisions and improve operational performance.
  • Create accountability while maintaining a positive and collaborative team environment.
  • Continuously improve processes, systems, and customer experiences.
Additional Requirements
  • Must successfully pass a background investigation and pre-employment drug screening.
  • Must be available to work flexible schedules based on business and operational requirements.
  • May be required to work evenings, overnight shifts, weekends, holidays, overtime, or rotating schedules.
  • Must be available to provide operational leadership and escalation support outside of standard business hours when required.
  • Ability to consistently perform role responsibilities throughout assigned shifts.
Why ServicePoint
  • Lead a team supporting enterprise-level technology deployments and field operations.
  • Opportunity to directly influence customer experience and operational performance.
  • Exposure to national field service delivery and technical staffing operations.
  • Fast-paced, collaborative, and execution-focused environment.
  • Career growth opportunities within Service Delivery and Operations leadership.
  • Opportunity to build and improve scalable dispatch and service delivery processes.
  • Direct impact on SLA performance, technician utilization, and customer satisfaction.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

ServicePoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

ServicePoint is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be provided for you.