Manager, Property Compliance

POSITION: Manager, Property Compliance

COMPENSATION: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary range is $107,000 - $127,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

SUMMARY

Cardinal Group Companies is a premier real estate investment, development, construction, marketing, and management company specializing in the acquisition, development, and management of multifamily and student housing properties throughout the United States. We believe in striving to be the best place to work, in any industry, for anyone, so we can build engaging communities where residents thrive. Our Managers are an essential part of our leadership team exercising wide-ranging influence in translating company priorities into strategic projects and managing the performance offunctional teams and budgets.

This is a unique opportunity for a compliance professional, preferably with substantive affordable experience, to expand into a program Manager role spanning all aspects of property compliance. The Manager, Property Compliance will work closely with our legal and operations teams, to ensure real estate operations (including but not limited to leasing activities, management SOPs, inspections, and regulatory reporting) are consistently conducted in compliance with all applicable regulatory and contractual requirements. This position will manage other compliance professional(s), serving as a resource to our operational teams for training, subject matter expertise, communications with regulatory authorities, and ownership of relevant workflows, systems, and SOPs.

As a part of the Legal & Compliance team, all team members also contribute to developing and maintaining legal and compliance frameworks to ensure consistency and improve and maintain quality at scale across the company.

RESPONSIBILITIES (Including but not limited to):

• Areas of Ownership: The Manager will oversee compliance team members, and grow the team as necessary, to ensure the property compliance team is equipped to competently execute on its various areas of ownership, including:
  • Property Compliance: The Manager will work with cross-functional teams to develop and maintain systems to evaluate property compliance (e.g. leases, SOPs, tracking and reporting, licenses and permits, and property-level contracts) upon transition of any new community and to ensure that properties remain in continuous compliance with applicable requirements. The Manager will maintain Cardinal’s relationships with real estate leasing brokers and lead the compliance team in working collaboratively with external professionals and internal teams to ensure operational compliance with leasing requirements. An ideal candidate will be experienced in navigating and communicating with regulatory agencies, with special focus on real estate regulations and affordable housing programs.
  • Affordable/Accessible Housing: Manager will be responsible for assisting our conventional operations teams with resourcing and managing embedded affordable housing components at applicable properties. The Manager will work closely with the business development team, clients, and operations teams. The Manager will consult with internal and external stakeholders to develop processes, tools, partnerships, QA/QC and training to individual operating teams responsible for managing income restricted units.
  • SOP Development: The Manager will be responsible for ensuring adequate systems and processes exist to facilitate compliant property operations, including development and maintenance of SOPs-both standardized across the portfolio and custom to specific community needs. This may include evaluation of technology products to create efficiency in compliance processes.
  • Data Management & Reporting: The ability to obtain and maintain data that allows the Manager to produce meaningful compliance risk reporting is a core capability of this position. This includes developing reporting dashboards and developing reports to drive transparency for company leadership. The Manager will be responsible for compiling, managing, tracking, and maintaining key data points for all compliance matters.
• Skill Set: A successful candidate will demonstrate strength in the following skills sets in executing the property compliance function:
  • Platform Optimization: The Manager should be able to incrementally evaluate and optimize the people, processes and technology supporting the property compliance function and onsite compliance operations. This responsibility includes the development and execution of strategic roadmaps, including engagement in annual business planning and budget approval processes, to drive a culture of compliance across the company that serves the unique needs of our team and our clients.
  • Team Building: The Manager should be a strong manager, focused on promoting collaboration, setting clear and productive performance standards, and educating and mentoring direct reports and cross-functional team members.
  • Process Management: The Manager will be responsible for implementing, monitoring and maintaining property compliance SOPs based on applicable laws, rules and regulations, including but not limited to real estate commission rules and multi-layered affordable/accessible housing compliance requirements. Proven ability to collaborate effectively with multi-functional teams, develop and roll out new tools and processes, and focus on quality control and assurance will be a strong indicator of potential success.
  • Compliance Training: The Manager will work with operating and learning & development teams to identify, create and present key training programs and opportunities, and develop and deliver compliance training to internal teams as an essential part of driving operational excellence and professional development.

QUALIFICATIONS

• Bachelor’s degree in related field, and/or significant additional work experience in the required area(s) of expertise.
• 4+ years’ experience in similar or related roles with special emphasis on:
  • Affordable/accessible housing regulatory requirements
  • Multifamily real estate compliance
  • Successfully managing compliance platforms
• A strong working knowledge of Microsoft Word, Excel and Google Suite.
• Must be able to anticipate problems and issues and exercise independent judgment to make sound, justifiable compliance decisions and take action in solving problems while knowing when and to whom to escalate issues.
• Dedication to thorough, detail-oriented and ethical work, with a willingness to seek help and ask questions when needed
• Organizational, time-management and prioritization capabilities; able to leverage team and tools to manage high-volume workload efficiently, on time and with minimal errors
• Intellectual humility, self-awareness, and accountability with the ability to work collaboratively, respectfully, and openly as part of a team
• Ability to learn quickly and maintain stamina and good humor under pressure
• Understand the Cardinal values and be able to demonstrate how you embody them in your approach to bringing compliance perspectives to the company
• Puts the client first and dedicates time to relationship development. Seen by internal and external colleagues as a reliable, credible, and highly valuable resource.
• Significant PC knowledge of Excel and Word applications, as well as Google Suite, is critical for this role, as well as ability to learn and adapt to new technologies.
• Applicants seeking remote designation must have at least one (1) year of demonstrable success working from home

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions. Incumbents operate in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.