Office Specialist - Front Desk

Davis Behavioral Health (DBH) is seeking a part-time Office Specialist - Front Desk worker to join its Clinical Support team and work in its Bountiful outpatient clinic.

DBH is committed to providing exemplary customer services to its clients and employees. As a member of the Clinical Support team, the Office Specialist - Front Desk positions perform essential tasks related to making clients feel welcome and valued when they check in for appointments. Office Specialists are the first point of contact for most of the DBH clients when coming for treatment and create the critical first impression. The Office Specialist - Front Desk Floater has the unique opportunity to work in all DBH's outpatient clinics.
Essential Job Functions

The Office Specialist - Front Desk must be able to perform the following essential job functions:

• Greet clients in a prompt, warm, and friendly manner.
• Gather client and insurance information efficiently and accurately.
• Request, collect, and process co-pays and other payments from clients at the time of service.
• Convey all necessary information related to the client's appointment.
• Work within DBH's electronic medical record system and have a working knowledge of HIPAA and other privacy laws.
• Answer telephones, screen calls, take messages, and provide information to the appropriate source, when necessary.
• Monitor the work area to ensure that it remains safe, secure, and well-maintained.
• Be knowledgeable about the crisis system and know when and how to activate it.
• All other duties as assigned related to the needs of the organization.

The clinical support staff at DBH provide the first impression for its clients and play an important role in helping clients who may be struggling with their mental health, which is why providing excellent customer service in a prompt manner is critical.
Schedule

• Monday through Thursday 7:45 am to 2:00 pm
• Friday 7:45 am to 12:30 pm

Required Qualifications

• High school diploma, or equivalent.
• Must have reliable transportation and a valid driver's license.
• Must complete and maintain First Aid and CPR certification.
• All employees at DBH must successfully pass a pre-employment criminal background check as well as a pre-employment drug screening. Since Davis Behavioral Health works with Federal grants the company and its employees must comply with the Federal drug laws, including no use of medical marijuana.

Desired Skills & Abilities

• Ability to provide exceptional customer service to DBH clients and employees.
• Proficiently utilize required systems and/or equipment related to performing essential functions of the job.
• Ability to work independently and effectively.
• Ability to develop and maintain effective working relationships with colleagues and clients.
• Ability to communicate effectively orally and in writing.
• Ability to maintain client confidentiality.

Compensation

• Starting pay for this position is $15.75 per hour.

Davis Behavioral Health is an equal opportunity employer.

Required Experience
Minimum Qualifications

The successful candidate must:

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Possess strong verbal communication skills.
• Have demonstrated professional customer service experience.
• Demonstrate compassion, courtesy and respect to all clients and their families.
• Have exceptional interpersonal skills with the ability to establish immediate rapport with clients.

Desired Skills

In addition to the required minimum qualifications, the successful candidate is expected to have have the following skills:

• Computer knowledge, including keyboarding (typing) skills.
• Possess proficient working knowledge of Microsoft Office Suite and other computer programs.
• Previous experience working in a medical office and/or familiarity with medical terminology preferred.
• Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred.

Spanish

Preference will be given to candidates who are bi-lingual English/Spanish; however, this is not a requirement.
Benefits

The part-time Office Specialist position is not eligible to participate in the agency's benefits program.

All employees at DBH are eligible to utilize the agency's robust Employee Assistance Program (EAP) through Intermountain LiVe Well.

DBH Criminal Background Check & Drug Screening Disclaimer

Davis Behavioral Health is a drug-free workplace and requires all employees to successfully pass a pre-employment drug screening. DBH will not hire individuals currently using illegal drugs or abusing alcohol; therefore, making employment at DBH conditional upon successfully passing pre-employment drug screening by providing a valid sample. Candidates who are offered employment are required to report for a drug screen at an Intermountain WorkMed location within 24 hours of being requested to do so by the DBH Human Resources Department.

Davis Behavioral Health works with Federal grants and must comply with the Federal drug laws, including no use of medical marijuana.

Further, all employees at DBH must successfully pass a pre-employment criminal background check as part of DBH's licensing agreement with the State of Utah. Failure to pass either screening will result in the termination of any job offer submitted and/or employment for any individual who has started employment while the criminal background screening is in process. Pending and/or open charges will likely impact a candidate's ability to pass the pre-employment criminal background screening.