IT Delivery Analyst

Job Title: Delivery Analyst

Company: Aisin World Corp. of America

Department: DX Strategy Division, DX - Infrastructure & Security

Location: Northville, MI

Position Responsibilities

The DX-I Delivery Analyst will perform a crucial role in ensuring DX services are executed at an optimal level by working closely with vendors and our internal service teams to ensure services are delivered and SLAs are met according to agreed-upon parameters.

The employee is expected to perform the following functions essential to this position:

• Adhere to and promote adherence to DX-I processes and security guidelines.
• Assist with delivering IT Infrastructure services ensuring they meet company expectations.
• Contribute to relationships with external DX-I vendors and service providers.
• Review and understand contractual agreements, service levels and financial commitments.
• Assist with maintaining high-performance levels for service-related processes and recommend improvement activities.
• Assist in resolving supplier incidents, coordinating with resolution parties, and establishing effective stakeholder communication.
• Support the systems, procedures, and methodologies that undergird DX-I service delivery.
• Contribute to vendor performance evaluation using KPIs, providing feedback for corrective actions necessary to maintain service quality and cost-effectiveness.
• Identify potential risks related to DX-I service delivery and provide feedback on potential controls to mitigate negative impacts.
• Work closely with DX-I service teams (e.g. operations, security, and applications) to ensure alignment and integration of infrastructure services with overall DX Strategy objectives.
• Assist with monthly KPI reporting by tracking and gathering data when requested.
• Create and distribute supplier related purchase orders, invoices, etc.
• Other tasks and duties as required.

Required Skills and Abilities

Essential Skills and Experience:

• 4+ years’ experience in vendor management, contract negotiation and performance evaluation.
• Solid technical background in IT infrastructure technologies, including networking, server administration, storage, and cloud computing.
• Solid analytical and problem-solving abilities, with a focus on continuous improvement.
• Well-organized self-starter who can prioritize tasks, projects, etc. to maintain a high productivity level with minimal oversight.
• Strong communication and interpersonal skills, with the ability to effectively interact with DX-Strategy stakeholders.
• Working knowledge of escalation procedures, incident management, etc. related to service delivery.
• Effective verbal, administrative and written communication skills

Beneficial Skills and Experience

• Experience working with Regional or Global IT suppliers.
• Knowledge of automotive manufacturing business a plus
• A strong desire to learn through research and continuing education pursuits.

Education/Training/Certifications

• Bachelor’s degree in IT related field. Equivalent experience will be considered.
• Relevant technology (e.g. ITIL, PMP, COBIT, etc.) specific certifications required.

Travel Requirements

• Approximately 10 %
• Must be willing and available to travel to such locations and with such frequency as is necessary and desirable to meet business needs.

Work Environment Requirements

With reasonable accommodation:

• Must be able to operate a personal computer, telephone, and other office equipment.
• Must perform job duties onsite, when necessary, except those duties that are customarily or by their nature performed offsite (for example, offsite customer visits).
• Must be able to work effectively in a fast-paced environment.
• Must be able to work on multiple assignments at once, and complete assignments within deadline and budget (if applicable) with satisfactory quality.
• Must be able to operate as an effective team member.
• Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.

Attendance/Work Hour Requirements

• Must maintain an acceptable attendance record.
• Must be willing and available to work weekends and holidays as necessary and desirable to meet business needs.