Customer Service Rep III

El Paso, TX: $26.00- $28.00/ hour

Centennial, CO: $32.00- $35.00/ hour

Company Description:

Plastic Molding Technology leverages its three strategic locations to provide engineering expertise and full-service solutions within our core capabilities of injection molding, thermoforming and extrusion. Our Centers of Excellence offer a unique customer experience within each core capability. With in-house engineering expertise and automated technologies for superior quality, PMT is a flexible and accessible partner when you can’t afford any errors.

Role Description:

The Customer Service Representative is responsible for interfacing with customers in person, by phone and via email. This person provides quick, effective customer service for all external customers, using excellent, in-depth knowledge of company products and programs as well as strong, effective communication with team members within the customer service department.

What you’ll do:

• Portray a positive company image at all times
• Engage in professional and friendly communications with customers
• Actively listen to customer needs and inquiries to determine appropriate service actions
• Diffuse and resolve customer problems, such as shipping or invoicing problems, issues, etc. quickly and effectively
• Establish and maintain customer profiles and prepare claim forms
• Refer customer questions regarding products or services to the appropriate person
• Provide timely and accurate information to incoming customer requests
• Process customer orders/changes/returns according to established department policies and procedures
• Provide timely feedback to the company regarding service failures or customer concerns
• Partner with the Sales & Marketing team to improve customer experience
• Assist with Customer Satisfaction Surveys
• Update pricing upon request
• Ensure accuracy of order intake and backlog daily
• Perform other duties as assigned

What we’re looking for:

• High School Diploma or GED Equivalent
• Minimum of 8 years of experience in customer service
• Engineered to Ordered Manufacturing experience preferred
• Must be proficient with computers
• Proficient in Microsoft Word, Excel, Outlook
• Dependable and self-motivated
• Able to work with a diverse group of people
• Strong team player; friendly and patient
• Bilingual in Spanish, preferred