Housing Choice Voucher Receptionist

Functioning for 70 years, the Housing Authority of Joliet (HAJ) has been at the forefront and steadfastly committed to bringing exceptional housing services and programs to the people of the City of Joliet, and surrounding Will County communities.

Position Summary: The Housing Choice Voucher Receptionist is responsible for answering phones and greeting HAJ visitors and answering questions, providing/receiving program specific paperwork, filing and day-to-day operations and basic functions of the HAJ.

Essential Functions:

• Type, proofread and/or send a variety of reports, letters, memos and emails
• Perform various clerical duties including but not limited to:

• Accepting and providing clients with paperwork
• Answering phone calls and fielding questions
• Assisting HCV staff with filing paperwork
• Providing clients with copies of paperwork or assisting HCV staff with making copies
• Assisting in preparing moving folders for HCV staff 
• Assist HCV staff in preparing and/or mailing recertification packets and other documents to clients/landlords
• Assist HCV staff in file creation and/or preparation for annual and interim interviews
• Assist HCV staff in sending and/or tracking verification requests and send follow-up notices as required
• Facilitate signatures with landlord and client on HAP contract
• Assist in tracking repayments on spreadsheet, provide receipts for clients who have repayment agreements
• Organizes appointments, briefings and meetings for HCV staff with clients and/or landlords
• Operate a variety of office equipment including computers, copiers, fax and scanners
• Input and retrieve data and organize and maintain data records and files
• Able to maintain strict confidentiality of information
• Perform other duties as assigned

Success factors/job competencies:

• Computer proficiency with Microsoft Office Suite products and a variety of other software applications
• Teamwork – demonstrated ability to be a team player and able to work together to achieve common team goals
• Planning – ability to think ahead and plan over a one-to two-year time span
• Time Management – multitask and organize multiple priorities
• Technical skills – ability to utilize all standard office technology including scanners, fax machines and personal computers
• Excellent interpersonal and communications skills
• Commitment to company values

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
• Work environment: The noise level in the work environment is usually moderate.

Qualifications Required:

• High School Diploma
• One-year experience as Clerk/Receptionist and at least one-year experience in one or more disciplines, housing choice voucher program, low-income public housing program, real estate, property management or other social service areas (WIC, TANF, SNAP, etc)
• Knowledge of file retention and protocol
• Must pass a basic HCV training course within 6 months of hire
• Must possess a valid Illinois driver’s license or be eligible to obtain one
• Must be able to pass a criminal background check

Qualifications Preferred:

• Associate’s degree from an accredited college or university with a major in Finance, Information Technology, Urban Planning, Business/Public Administration or related field
• Two years’ experience as Clerk/Receptionist and at least two years’ experience in one or more disciplines housing choice voucher program, low-income public housing program, real estate, property management or other social service areas (WIC, TANF, SNAP, etc)
• Working knowledge of housing programs and social services programs in the Joliet area
• Fluency in one or more languages (Spanish preferred)
• Must possess a valid Illinois driver’s license or be eligible to obtain one
• Must be able to pass a criminal background check

Performance standards:

• Annual performance appraisal
• Attainment of annul goals established between supervisor and employee

 

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