Business Analyst

Description

Our client, a rapidly growing transportation company, is looking for an Agile Business Analyst, someone who will work closely with the Product Manager, Applications development team, and business/operations teams at client. The role of the ABA is to support the Product Manager by assisting in requirements gathering, analysis, data entry, and coordination. The ABA must learn and understand the business requirements by engaging with stakeholders, business team members, and software developers to translate those requirements to the technology team to build out new features, document bugs in existing features and how they need to be corrected, as well as assisting in data analysis and reporting as needed. The analyst is to act as the go-between the business team and the development team to ensure what is being developed matches business expectations.

*This position is located in Charlotte, NC.  It is a hybrid role, 2 days in the office, 3 days remote

Requirements

• Documenting current and future state product functionality using Process Flow Diagrams
• Initiating and leading requirements sessions through user interviews and focus groups
• Compiling detailed business requirements in clear, concise Agile User Stories and testable Acceptance Criteria using Behavior Driven Development
• Working in tandem with UI/UX designers, developers, and QA testers to complete Sprint deliverables
• Leading User Story grooming sessions
• Participating in all relevant Agile ceremonies, such as daily standups, Sprint Retrospectives, and Sprint Planning
• Providing implementation and production support
• Partnering with Product Manager to produce project level communication, reporting, and tracking

QUALIFICATIONS:

• Bachelor’s degree, preferred
• Proficiency in Microsoft Word, Excel, and PowerPoint
• 3-5 years’ experience working in a fast-paced Agile environment as a Business Analyst
• Strong critical thinking and problem-solving skills
• Ability to interact with others effectively and professionally, regardless of position
• Strong communication skills, both written and verbal, as well as solid group presentation skills
• Strong leadership skills
• Experience working with a collaborative issue-tracking tool, such as Jira or Azure DevOps

COMPETENCIES:

• Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Communication, both written and verbal--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Benefits

Offers Medical, Dental, Vision, Flex Spending, and HSA first of the month following hire date. PTO, Short Term Disability, Long Term disability, 401K with employer match up to 3.5%

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development