Client Services Coordinator

Our mission is to provide a gateway to stability for people in Broward County experiencing hunger, homelessness and poverty.

POSITION TITLE:    CLIENT SERVICES COORDINATOR

DEPARTMENT:        FAMILY SERVICES

REPORTS TO:           Sr. CASE MANAGER

CLASSIFICATION:   NON-EXEMPT, FULL-TIME 

As a Client Services Coordinator working with an underserved population, you will be a key player in ensuring the seamless delivery of support services to individuals facing a myriad of problems. Reporting to the Sr. Case Manager you will coordinate and oversee the implementation of client-focused programs, working to enhance their access to vital resources and opportunities.

RESPONSIBILITIES:

-          Conduct outreach as needed and intake assessments to identify clients' immediate needs and develop an understanding of their unique circumstances.

-          Coordinate and facilitate the delivery of support services, including applying for SNAP, healthcare access, and mental health resources.

-          Serve as a liaison between clients and external agencies, ensuring effective communication and collaboration to meet clients' comprehensive needs.

-          Maintain accurate and up-to-date client records, documenting services provided and tracking progress.

-          Implement and monitor client service plans, adjusting strategies as needed to address evolving needs and goals.

-          Organize and lead workshops and support groups to enhance clients' life skills, employability, and overall well-being.

-          Advocate for clients' rights and navigate social service systems to address legal, financial, and healthcare issues.

-          Collaborate with community partners and stakeholders to expand the range of services available to clients.

-          Conduct regular follow-ups with clients to assess progress and provide ongoing support.

-          Administer and enter all program related data in adherence to contractual requirements.

QUALIFICATIONS:

-          Associates Degree in Social Work, Psychology, Human Services, or related field preferred; relevant work experience may be considered.

-          Proven experience working with homeless populations and understanding the challenges they face.

-          Knowledge of community resources, social services, and support networks.

-          Excellent communication, interpersonal, and organizational skills.

-          Ability to work collaboratively within a multidisciplinary team.

-          Empathy, cultural sensitivity, and a commitment to promoting dignity and respect for all clients.

-          Familiarity with trauma-informed care principles.

-          Able to work flexible hours.

SKILLS:

-          Case coordination and management expertise.

-          Strong problem-solving and crisis intervention skills.

-          Proficient in Microsoft Office Suite and client database management.

-          Ability to work independently and efficiently in a fast-paced environment.

-          Documentation and record-keeping skills.

If you are passionate about providing comprehensive support to underserved individuals, possess strong organizational and interpersonal skills, and are dedicated to fostering positive change, we encourage you to apply for this impactful position. Join our team and contribute to creating a supportive environment that empowers individuals on their journey to stability.