Personal Injury Case Manager

We are seeking a dedicated and organized individual to join our team as a Personal Injury Case Manager. In this role, you will be responsible for managing a high-volume portfolio of personal injury cases, providing support to clients, attorneys, and other stakeholders, and ensuring the smooth progression of cases from start to finish in a fast-paced office environment.

**Key Responsibilities: **

• Manage a high-volume caseload of personal injury cases, including coordination with clients, attorneys, medical professionals, and insurance companies.
• Serve as the primary point of contact for clients, offering support, guidance, and regular updates on case status while providing excellent and timely customer service.
• Work closely with attorneys to gather and organize relevant documentation, including medical records, police reports, and witness statements.
• Coordinate with medical providers to obtain necessary records, schedule appointments, and facilitate expert evaluations or testimony.
• Communicate with insurance companies to negotiate settlements, process claims, and resolve disputes or issues.
• Maintain accurate and organized case files, including correspondence, legal documents, and billing records.
• Monitor case deadlines, court dates, and statute of limitations to ensure timely action and compliance with legal requirements.
• Conduct legal research on relevant laws, regulations, and precedents to support case strategies and decision-making.
• Collaborate with colleagues to provide comprehensive support and achieve successful case outcomes.
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Requirements:

• Bachelor's degree in a related field (e.g., Legal Studies, Criminal Justice, Business Administration) preferred. High School Diploma or equivalent required.
• 1 year prior experience in case management. Legal support, or the personal injury field case management experience required.
• Strong communication skills, both verbal and written, with the ability to interact professionally with clients, attorneys, and other stakeholders.
• Excellent organizational skills and attention to detail, with the ability to meet deadlines, prioritize and manage multiple tasks effectively in a fast-paced, high-pressure environment.
• Proficiency in Microsoft Office Suite, Needles and Litify experience is a plus.
• 1 year prior experience in a customer service role, heavy emphasis over the phone.
• Knowledge of legal procedures, terminology, and principles related to personal injury law.
• Ability to work independently and collaboratively within a team environment.
• Ability to work well under pressure.
• Commitment to upholding ethical standards and maintaining client confidentiality.
• Bilingual (Spanish/English) is a plus.

Benefits:

• Competitive salary
• Health insurance
• Dental insurance
• 401(k) retirement plan
• Paid time off

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