Automotive Service Director

VIP Automotive Group of Long Island, known for its exceptional leadership and customer-focused culture. Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island's most successful auto groups.

At VIP, our purpose is to create exceptional value and experiences for every customer, surpassing our competitors. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

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VIP Automotive Group
Automotive Service Director

Full-Time Opportunity: 5 Day Work Week
Weekend availability as needed
Monday – Friday

We are looking for successful candidates who possess a robust work ethic, a collaborative team spirit, and the determination not just to meet but surpass targets. Working closely with our management team will provide you with opportunities for career development.

This position is well-suited for self-motivated individuals aiming to establish a strong foundation in sales.

We are currently in search of a Service Manager characterized by innovation, hard work, honesty, and interpersonal skills. The ideal candidate should thrive in a high-volume operation, optimizing profitability and ensuring customer satisfaction. Proficiency in managing all aspects of the department, along with adaptability to industry changes, is essential. Successful candidates should display a strong work ethic, team spirit, and the drive to exceed service targets. Collaboration with our management team will enable you to foster your career development. A minimum of 5 years of automobile service management experience is preferred, with a preference for experience in operating a high-volume, fast-paced department.

Job Description & Duties:
The Service Manager will play a crucial role in running an efficient and profitable service department by overseeing staffing, customer retention, cost controls, goal achievement, and maintenance of service records. Responsibilities also include ensuring the consistent sale of technicians' time to service customers and directing quality control efforts to guarantee correct and satisfactory completion of repairs on customers' vehicles.

• Develops forecasts for departmental goals and objectives and works diligently to achieve them.
• Implements and maintains reporting systems as required by general management and the factory.
• Monitors and controls department performance through the use of relevant reports, tracking systems, and surveys.
• Promotes harmony and teamwork within the department and fosters positive collaboration with other departments.
• Demonstrates understanding of and compliance with federal, state, and local regulations impacting service operations, including hazardous waste disposal, OSHA Right-to-Know, etc.
• Ensures understanding and adherence to manufacturer warranty and policy procedures.
• Manages documentation, accounting for accuracy and completeness in all processes.
• Conducts weekly department meetings for effective communication and coordination.
• Directs and schedules activities for all department employees.
• Monitors technicians' daily productivity reports and validates corresponding payroll records.
• Tracks and follows up on parts orders with the parts manager to ensure availability.
• Cultivates and maintains positive relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances for each repair order.
• Ensures high-quality service repairs and minimizes comebacks; conducts periodic spot checks of completed jobs for thoroughness and quality.
• Stays informed about new equipment and tools, making recommendations for purchases.
• Maintains cleanliness in work areas and customer waiting areas.
• Cultivates and maintains positive relationships with vocational and technical schools to enhance personnel recruitment efforts.
• Ensures proper care, storage, and inventory of special tools.
• Keeps customers' service files up-to-date and readily available for reference.
• Greets customers promptly, providing fair estimates on costs and time required for repairs and maintenance.
• Addresses customer complaints promptly and in accordance with dealership guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintains a safe work environment.
• Presents a professional appearance at all times.

Qualifications:
To excel in this role, candidates must perform each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

Job Type:
Full-time

Salary:
$125,000.00 - $150,000.00 plus per year inclusive of bonus and commission

Benefits Include:

• Medical and Dental Insurance
• 401(k) Retirement Plan
• Employee Discounts on Vehicle Purchases, Parts, and Service
• Paid Time Off
• Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
• Comprehensive Employee Recognition Programs
• Opportunities for Career Advancement
• Professional Development Assistance
• Retirement Plan

Schedule:
Monday to Friday

Supplemental Pay Types:
Bonus Pay
Commission Pay