Training Specialist

Consider joining our company as we celebrate our 40 year anniversary. Our company offers an excellent benefits package, hybrid work schedule, and more - check us out!

SUMMARY: Coordinate and administer all aspects of assigned training programs, which includes open-enrollment, certification, and eLearning (In person and Live Virtual). Be a liaison between team members, customers, training providers, and marketing. Consistently provide all customers with efficient and accurate service.

Administer all aspects of assigned training programs, including (but not limited to):

• Coordinate Classroom and Live Virtual Training Logistics (instructors, location, material, applications, etc.).
• Facilitate processing exam results and certificates
• Monitor enrollment numbers and upload course Rosters as required
• Maintain training spreadsheet for internal use
• Maintain course information on website and Internal Database
• Monitor Training Inquiry Email Inboxes and Chat Feature and provide customers with accurate, timely and relevant information
• Advise manager when to confirm and cancel classes, ensure appropriate parties are notified and transferred or refunded.
• Advise manager of marketing needs for low enrollment
• Maintain relationships with training providers and instructors
• Ensure that work instructions are consistently reviewed and updated.
• Coordinate, test, and answer concerns regarding eLearnings.
• Provide problem-solving skills to resolve customer issues
• Provide departmental back-up/coverage

• Associates Degree or 1 year of related experience or automotive industry experience
• Excellent skills in:
  • Interpersonal, written, and oral communications
  • Time management, prioritization, and multi-tasking
  • Data entry
• Proficient in Microsoft Office (Word, Excel, Outlook, )
• Working knowledge of a database software application preferred
• Able to work with all levels of employees, customers, and vendors
• Reliable, punctual, professional, and friendly
• Able to lift up to 40 lbs.