Inside Sales Account Manager

DEMDACO

Leawood, KS

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

DEMDACO is a gift and home décor company based in Leawood, KS. We strive to 'lift the spirit' with our customers, consumers and colleagues by partnering with artists representing a wide range of styles and mediums and whose work is consistent with our values - 'pursuing business the way it ought to be.' Products are curated through this filter then carefully reproduced by skilled craftspeople around the world. Under the DEMDACO brand, our product categories include Gifts, Home Décor, Entertaining, Fashion, Baby and Willow Tree. For more than 20 years, DEMDACO has strived to 'Lift the Spirit' in times of celebration, when comfort is needed, or just to put a smile on someone's face.

We believe that business in not merely a financial endeavor, but first-and-foremost, a human endeavor. This philosophy guides our business decisions and informs how the company interacts with colleagues and customers and it leads our efforts in creating a dynamic workplace. https://www.demdaco.com

Our amazing sales team is looking for a new colleague for an Inside Sales Account Manager opportunity! This is a remote role selling DEMDACO products to retail businesses, primarily using telephone and electronic communication. The essential duties and responsibilities the following: (additional duties may be assigned)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Utilizes customer lists provided by Director of Sales for use as sales leads - lists that are territory based and consist of existing customers.
Calls accounts and leads within vacant territories
Utilizes lists of prospective customers for use as sales leads, based on information from ad inquiries, trade shows, direct mail responses and other sources.
Makes outbound calls to potential and existing customers by virtual appointment (Zoom), telephone and e-mail to qualify leads and sell products and services.
Handles inbound sales lead calls to convert calls into sales.
Overcomes technical and business objections of prospective customers.
Provides product overviews and presentations to qualified customers on request.
Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
Builds and maintains customer's relationships.
Enters new customer data and other sales data for current customers into computer database.
Investigates and resolves customer problems with deliveries.
Travels to and attends trade shows on an as needed basis.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor's degree (B. A.) from four-year College or university
Or one to two years related experience and/or training
Or equivalent combination of education and experience

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite word processing software; Zoom; Microsoft Excel spreadsheet software; Internet software and Emun order processing systems.

Benefits:

COMPANY BENEFITS