Melin Retail Store Manager- Lahaina

Company Overview

At melin we believe that with more thought, time and care invested into how we make our

products that we can actually extend the life of our hats and the adventures we take them on.

We are looking to expand our internal family and are seeking one incredible human capable of

excellence in a fast-paced work environment and eager to join an elite, yet small team of “A

players”.

Summary

The Store Manager will be responsible to leading and coaching the store team to provide the highest level of connection and focus to each guest that enters a melin store. To always put the team and guest first, and work to build a lifelong relationship with each melin guest and the melin brand. In addition, the Store Manager will be responsible for opening and closing the store, handling operational procedures, inventory management, managing the POS system, hiring and training staff, scheduling, and overall upkeep of the store while providing exceptional customer service and fostering a team environment. The Store Manager should have scheduling flexibility, excellent management skills, customer service orientation, and problem-solving abilities.

Areas of Responsibility included but not limited to:

Operations/Sales/Customer Service:

● Store Manager will be responsible to manage the store financials by driving sales through a premium guest experience, hiring and coaching best in class sales experts, and running an effective operational system that aligns with the melin Culture and Retail Operating Principles.

● Consistently recruit, interview, and train A team players.

● Deliver and demonstrate strong interpersonal and communications skills both verbal and written, strong independent work ethic, excellent time management skills, and organizational abilities.

● Manage and execute store product flow, back of house operations, supply needs, and daily store maintenance.

● Execute seasonal floor sets/visual merchandising directives within the store and maintain visual standards and brand image daily.

● Monitor and control you team schedule and payroll.

● Meet or exceed financial plan, including revenue plan, payroll budget, and overall store P&L.

Product Knowledge

● Be the product expert, understand the customer needs, share your product knowledge, and guide our customers to product selections that meet their needs.

● Share your product knowledge with staff, provide coaching relating to product and selling techniques in order foster productivity among the store team.

POS Expert

● Manager POS issues. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately.

Manage Staff: 40 - 50% of your time

● Motivate and inspire staff by approaching the sales floor each day with enthusiasm and outgoing stoke. Lead by example in everything you do.

● Oversee management of the store team including recruiting, hiring, training, and career development in collaboration with Corporate Human Resources.

● Create and manage staff schedule, to include but not limited to time off, coverage swaps, daily breaks and lunches, cover schedule gaps as required, and control payroll spending.

● Manage employee conflict and resolution.

● Plan and conduct individual touch bases and store meetings.

● Manage Staff Training process.

● Perform performance check ins with staff in accordance with the corporate calendar.

Inventory: 20% of your time

● Properly merchandise and re-merchandise all items in the store when needed.

● Manage store inventory, restocking products and receiving new products.

● Identify holes in shop inventory and place fill in orders to bring stock to correct inventory levels.

Events/Marketing: 5-10% of your time

● Manage and lead all store events, required to be present for all events unless otherwise approved by your manager.

● Be responsible for the promotion and marketing of all store events.

● Conceive, execute, and manage at least 1 event per quarter that is unique to the flagship location.

● Seek out local collaborations with relevant brands, artists, musicians, and athletes to promote flagship location.

● Be an ambassador and network in your local market and community.

Goals

● Lead the sales team in its goal of giving such great Customer Service that customer loyalty is built and customers are inspired to tell other people (or the internet) about how great their experience was.

● Constant tactile and process improvements to our overall Sales/Customer Service approach, help build melin into a better version of itself.

● Create the most knowledgeable and hospitable retail store that speaks to what melin has stands for and builds on.

What we offer:

● Development and Growth Opportunities

● Employee Discount to all Archipelago brands (OluKai, Roark, Melin, Kaenon)

● Comped yearly product from all Archipelago brands

● Flexible work schedule

● Snack/beverage reimbursement up to $100

● Bonus Program eligibility

● Team building events.

● Medical, Dental, Vision insurance

● 401k and 401k employer matching

● Paid Time Off

We are looking for someone with the following skills and qualifications:

● 3-5 Years of retail management and/or similar client services related experience.

● BA or BS preferred.

● Ability and willingness to work weekends, evenings, and holidays as needed.

● Self-motivated leader with strong entrepreneurial skills.

● Innate guest centric mindset.

● Shows elevated communication skills and can tailor style to suit the audience.

● Creative and adaptable team player with a winning and positive attitude.

We offer a very unique working environment with great company and fringe benefits along with the opportunity for growth.

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@arch-cos.com. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.