Portfolio Manager (Multi-Site)

Portfolio Manager – Multi-Site HUB

Reports to: Area Manager
Supervises: Under the direction of the Area Manager supervises all on-site staff including any outside contractors and vendors performing work on the property.

ESSENTIAL RESPONSIBILITIES:

Responsible for all on site operations of the assigned community:

 Meeting or exceeding the annual budget regarding NOI.
 Providing leadership, hiring, training, evaluating, and supervising all on site associates.
 All on site operations functions.
 Promoting and upholding all company policies.

JOB DESCRIPTION:

 Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately create, prepare, and convey all operational and financial data to the Regional Manager in a timely manner. Work with Regional Manager to identify community goals and objectives.
 Establish and implement leasing goals, while managing an effective lease expiration program.
 Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments.
 Monitor the timely receipt and reconciliation of rent collections and ensure statutes are followed. File timely evictions on non-paying residents.
 Effectively show, lease, and move in prospective residents
 Implement programs for resident retention and service request follow-ups.
 Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends.
 Direct efforts to implement sales and marketing plans which effectively maximize income and result in high occupancy.
 Ensure that an adequate number of vacant homes are always market ready and available for showing.
 Design an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff.
 Ensure all assigned company training is taken as assigned and scheduled.
 Maximize rental income while minimizing expenses through effective planning and control.
 Regularly evaluate ways to increase NOI by increasing income and reducing expenses where possible.
 Create staffing schedules and ensure they are consistent with community needs.
 Participate in planned resident and company activities.
 Evaluate and recommend changes on rent/pricing strategies that maximize rent growth.
 Ensure all marketing materials, websites, internet listing sources and printed material are accurate and updated.
 Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise variance reports to substantiate the analysis.
 Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed.
 Perform annual performance reviews on all supervised associates.
 Oversight of all daily operations.
 Complete incident reports on all incidents that pose a threat to person or property and notify the Regional manager of these incidents so further action may be pursued if deemed necessary.
 Promoting and upholding all company policies and procedures.
 Ensure that there are no liability issues at the community and if any are discovered they are reported immediately to the Regional Manager.
 Negotiation of all service contracts.
 Oversight of all capital or improvement projects including ongoing renovation projects.
 Maintain a superior customer service relationship with residents, co-workers, and vendors
 Light travel may be required depending on the location of each community. In addition, travel may be needed for corporate meetings and functions.
 All other tasks as assigned by the Regional Manager or corporate personnel.

QUALIFICATIONS:

 General knowledge of all aspects of Property Management
 At least 4 years of property management experience as a community manager
 Ability to learn and use various types of computer software programs including but not limited to: Yardi, Microsoft Outlook, Blue Moon, credit screening software, revenue management system, excel and word.
 High School Diploma