Customer Service Representative/Call Center - On Site

NVP Warranty is one of the nation’s fastest growing providers of vehicle service contracts sold through independent and franchised used car dealers. Since 2012, NVP Warranty has been keeping drivers on the road by providing expansive coverage options and delivering exceptional claims administration through best-in-class service.

NVP’s committed to our culture, which is driven by our Core Values- Engagement, Teamwork, Accountability, Communication, and Integrity. We have two locations in Independence, Ohio and Scranton, PA, that boast a fun environment, a supportive leadership team and friendly co-workers.

JOIN THE NVP WARRANTY WINNING TEAM!!

What NVP Has to Offer

Ø Competitive Hourly Rate based on experience

Ø Full Health Insurance including Medical, Dental, Vision, and Voluntary Insurance

Ø PTO and Paid Holidays

Ø 401k with Employer Match

Ø Monthly Gas Allowance

Ø Employee Core Value Recognition Program

Ø Employee Monthly Activities

NVP Warranty is looking for an energetic professional Customer Service Representative for our Scranton call center to provide the Best In-Class support to all inbound coverage and/or general claims questions from customers such as contract holders, dealerships, agents, and automotive repair shops.

JOB RESPONSIBILITIES

- Handles a high volume of incoming calls within service metrics

- Respond and answer customer questions and inquiries, resolve any issues or transfer call to the appropriate agent and/or department

- Maintain claims and/or contracts by thorough documentation of all discussions

- Proactively communicate with key stakeholders such as vehicle owners, automotive repair facilities, car dealers, and dealer consultants

- Ensure timely, accurate and consistent file documentation

- Monitor all call queues and ensure agent availability through proper use of AUX codes

- Anticipate and meets all customer needs both internally and externally

WORK EXPERIENCE AND SKILLS

- High School Diploma or Equivalent. Bachelor’s degree desired

- 1-2 years of Customer Service experience ideally in a Call Center environment preferred

- Moderate automotive knowledge a PLUS; Bi-Lingual/Spanish Preferred

- Strong organizational and customer service skills

- Excellent verbal and written communication skills

- Ability to adapt to shifting priorities and multi-task as well as articulate relevant information and directions in an organized and concise manner

- Demonstrate strong proficiency with typing, computer software including Microsoft Office, Outlook, and other internal and external processing systems and resources

- Maintain confidential information and work independently as a member of a team

- Willingness to grow within the company

PHYSICAL DEMANDS AND WORK ENVIRONMENT

- Prolonged periods of standing, sitting, walking, bending, and working on a computer

- Must be able to occasionally lift and/or move up to 25 pounds

- Vision abilities required for this position include close, distant, color, and peripheral with the ability to adjust focus. Noise level in the work environment is usually moderate