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Warranty Customer Service Jobs (NOW HIRING)

FISCHER HOMES

WARRANTY FIELD MANAGER

Louisville, KY · On-site

Job Summary As a Warranty Customer Care Manager, you will place the customer's satisfaction with ... Enjoy working with customers and providing excellent customer service, even when that isn't giving ...

Fischer Homes

WARRANTY FIELD MANAGER

Louisville, KY · On-site

Job Summary As a Warranty Customer Care Manager, you will place the customer's satisfaction with ... Enjoy working with customers and providing excellent customer service, even when that isn't giving ...

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Warranty Customer Service information

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How much do warranty customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for warranty customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a warranty customer service representative?

Warranty Customer Service representatives are professionals who assist customers with questions and issues related to product warranties. They handle claims, explain warranty coverage, process repair or replacement requests, and ensure customers understand their rights and options under warranty policies. These representatives often work for manufacturers, retailers, or third-party warranty providers, and play a key role in maintaining customer satisfaction by resolving warranty-related concerns promptly and effectively.

What is the difference between Warranty Customer Service vs Warranty Claims Specialist?

AspectWarranty Customer ServiceWarranty Claims Specialist
CredentialsCustomer service training, basic industry knowledgeTechnical knowledge, industry certifications often preferred
Work EnvironmentCall centers, customer support officesClaims processing departments, technical support teams
Employer & Industry UsageManufacturers, retailers, service providersInsurance companies, warranty providers, manufacturers
Search & Comparison IntentCustomer support roles, warranty assistanceClaims processing, technical evaluation

Warranty Customer Service primarily focuses on assisting customers with warranty inquiries, providing support, and resolving issues. Warranty Claims Specialists handle the technical evaluation and processing of warranty claims, often requiring more industry-specific knowledge. Both roles are essential in the warranty process but differ in technical complexity and responsibilities.

What skills do you need to be a warranty customer service representative?

A warranty customer service representative needs strong communication and problem-solving skills to assist customers effectively. They should be detail-oriented, able to use customer service software, and have good organizational skills to manage claims and documentation efficiently.

What are the key skills and qualifications needed to thrive as a warranty customer service representative?

To thrive as a Warranty Customer Service representative, you need strong product knowledge, problem-solving abilities, and experience with customer service protocols, often supported by a high school diploma or equivalent. Familiarity with CRM software, warranty management systems, and basic office applications is typically required. Excellent communication, patience, and conflict resolution skills help build trust and effectively address customer concerns. These skills are crucial for ensuring customer satisfaction, efficient claims processing, and maintaining a positive company reputation.

What are some common challenges faced by warranty customer service representatives and how can they be managed?

Warranty Customer Service representatives often encounter challenges such as handling escalated customer complaints, interpreting warranty policies, and coordinating with multiple departments to resolve claims. Managing these challenges requires strong communication skills, patience, and a thorough understanding of warranty terms. Building collaborative relationships with technical teams and maintaining organized records can help representatives resolve issues efficiently while ensuring customer satisfaction.
More about Warranty Customer Service jobs
What job categories do people searching Warranty Customer Service jobs look for? The top searched job categories for Warranty Customer Service jobs are:
Warranty Customer Service jobs near you
Infographic showing various Warranty Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Warranty Customer Service Rep

Source International Corp

Sutton, MA • On-site

$22 - $24/hr

Full-time

Re-posted 5 days ago

Job description

Who we are
Source International, a manufacturer of custom seating products for the office furniture industry, needs a highly motivated Warranty Customer Service Representative to join our team in Sutton, MA. We provide a high-end product to a fast paced and competitive industry. A Warranty Customer Service job involves handling customer inquiries and processing claims for product/ requiring strong communication, problem-solving, coordinating repairs/replacements, and ensure policy adherence while maintaining records.
What you’ll be doing
  • Position entails a high amount of customer interaction via email and over the phone
  • Review, prepare, and submit warranty claims, ensuring accuracy and compliance with manufacturer/company guidelines.
  • Coordinate with internal teams (sales, operations, engineering) or external parties (technicians, manufacturers) for repairs, replacements. Keep Manager informed of important developments, potential problems and related information necessary
Qualifications amp; Skills
  • High School Diploma / GED
  • Minimum 1-2 years’ experience in customer service/call center environment
  • Must be highly organized, ability to follow instructions, and work independently
  • Must have proven ability to prioritize and meet deadlines, provide a high level of attention to detail, and handle multiple deadlines simultaneously
  • Must have excellent communication skills and be able to work in a professional manner
  • Must be a team player with a positive attitude
  • Must be able to successfully complete a drug and background screening.
  • Work schedule is Monday-Friday 8:30am to 5:00pm. In person position located in Sutton, Ma
Physical Demands
  • Mobility necessary to perform a variety of tasks that involve standing, walking, sitting, stooping, kneeling, bending, and twisting, possibly reaching chest high and overhead for materials
  • Ability to lift/move/pull 10-50lbs occasionally throughout day
  • Ability to hear adequately on the phone or in person and group settings
  • Vision: Required to have close visual acuity, color vision and depth perception
Compensation
The salary range for this hourly position is $22.00 to $24.00 based on experience
EEO / VETERANS / DISABLED
All your information will be kept confidential according to EEO guidelines

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