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Customer Service Inside Sales Representative Jobs

Young Systems Corporation

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Customer Service & Inside Sales Representative

Cerritos, CA · On-site

$18 - $19/hr

Position Summary Young Systems, one of the most established channel distributors in the office technology industry, is seeking a Customer Service & Inside Sales Representative to join our team in ...

Training provided

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Customer Service Inside Sales Representative information

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$11

$23

$42

How much do customer service inside sales representative jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer service inside sales representative in the United States is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.44 per hour, depending on experience, location, and employer.

Is inside sales cold calling?

Inside sales representatives often perform cold calling as part of their role to generate new leads and sales opportunities. However, many also use warm leads, email outreach, and other methods to connect with potential customers. Cold calling remains a common sales technique but is often combined with other communication strategies.

What is the role of an inside sales representative?

An inside sales representative is responsible for selling products or services remotely, primarily through phone, email, or online communication. They handle customer inquiries, generate leads, and close sales without visiting clients in person, often using customer relationship management (CRM) tools. Strong communication skills and product knowledge are essential for success in this role.

How does a Customer Service Inside Sales Representative typically balance customer support with sales responsibilities?

A Customer Service Inside Sales Representative often juggles both responding to customer inquiries and proactively reaching out to generate sales. This balance is achieved by prioritizing urgent customer needs while setting aside dedicated time for prospecting and follow-up calls. Many companies use CRM systems to help representatives track interactions and manage their pipeline efficiently. Collaboration with the broader sales and support teams is common, ensuring seamless customer experiences and meeting sales targets. Effective time management and clear communication are key to succeeding in this dual-focused role.

What are the key skills and qualifications needed to thrive as a Customer Service Inside Sales Representative, and why are they important?

To thrive as a Customer Service Inside Sales Representative, you need strong communication, sales acumen, and a customer-focused mindset, often supported by a high school diploma or higher. Familiarity with CRM software, order management systems, and office productivity tools is typically required. Outstanding interpersonal skills, resilience, and problem-solving abilities help build rapport and handle objections effectively. These skills and qualities are crucial for driving sales growth, maintaining customer satisfaction, and achieving business targets.

What is a Customer Service Inside Sales Representative?

A Customer Service Inside Sales Representative is a professional who handles customer inquiries, provides product or service information, and actively works to sell products or services from within the company’s office, rather than meeting clients face-to-face. They are responsible for building relationships with customers through phone calls, emails, or online chats, addressing concerns, and identifying opportunities to upsell or cross-sell. This role combines the responsibilities of customer support with proactive sales activities to help grow the business and ensure customer satisfaction.

What does a customer service sales representative do?

A customer service inside sales representative interacts with customers primarily via phone, email, or online chat to address inquiries, provide product or service information, and process sales orders. They often identify customer needs, recommend solutions, and use CRM tools to track interactions and sales activities, supporting both customer satisfaction and revenue growth.

What is the difference between Customer Service Inside Sales Representative vs Customer Support Specialist?

AspectCustomer Service Inside Sales RepresentativeCustomer Support Specialist
Primary FocusGenerating sales and upselling to existing customersProviding technical support and resolving customer issues
Work EnvironmentSales teams, call centers, or onlineCustomer service departments, call centers, or technical support teams
Required SkillsSales techniques, communication, product knowledgeProblem-solving, technical knowledge, communication
Common CertificationsNone specific, sales training often preferredTechnical certifications or product-specific training often preferred

While both roles involve customer interaction, the Customer Service Inside Sales Representative primarily focuses on sales and revenue generation, whereas the Customer Support Specialist concentrates on resolving customer issues and providing technical assistance. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Can you make $500,000 a year in sales?

Customer Service Inside Sales Representatives typically do not earn $500,000 annually solely from base salary; high earnings depend on commissions, sales volume, and industry. Top performers in high-value sectors or with extensive experience and strong sales skills can achieve significant commissions, but reaching $500,000 in a year is uncommon for most in this role.
More about Customer Service Inside Sales Representative jobs
What states have the most Customer Service Inside Sales Representative jobs? States with the most job openings for Customer Service Inside Sales Representative jobs include:
What job categories do people searching Customer Service Inside Sales Representative jobs look for? The top searched job categories for Customer Service Inside Sales Representative jobs are:
Customer Service Inside Sales Representative jobs near you
Infographic showing various Customer Service Inside Sales Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,105 per year, or $23.1 per hour.
Customer Service/Inside Sales Representative

Customer Service/Inside Sales Representative

Mueller Roofing Distributors, Inc.

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Mueller Roofing Distributors has been a family run business since 1875, and we have built an outstanding reputation as a leading building materials distributor. We are driven to provide the highest level of customer satisfaction in all our work through outstanding quality service!
We are looking for a Customer Service/Inside Sales Representative to help take us to the next level!
Summary/Objective
Customer Service/Inside Sales Representatives greet customers and assist them in selecting products to purchase, sells products and services, quotes jobs and projects as requested, ensures deliveries get scheduled, processes orders & special orders as needed, and supports outside sales and the company in all selling/customer related activities.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Welcome and greet customers through various communication channels.
  • Market product offerings and events through telephone and digital communication.
  • Enhances and maintains sales and relationships with existing customer accounts. Develops relationships with and gains sales with new and current customers. Strong customer service skills.
  • Assess customer needs and offer appropriate products and solutions.
  • Excellent multi-tasking skills and communication skills. Answers telephone for sales department. Quote prices and prepares sales orders.
  • Company computer applications skills.
  • Works with outside sales representatives to keep customer account activities up to date, and, to investigate and resolve customer problems.
  • Support the outside sales team and perform various administrative tasks such as price quotes, orders, returns, and billing inquiries.
  • Effective time management and detail oriented.
  • Team player with willingness to learn and adapt to new situations.
  • Authorized to work for any employer in the US without sponsorship for any length of time. Ability to pass a criminal background check and pre-employment drug test.
  • Excellent multi-tasking, communication, and interpersonal skills. Bilingual in Spanish a plus!
  • Additional responsibilities may apply.

Benefits of Joining our Team
  • Competitive Wages
  • Paid Time Off
  • Company Paid Holidays
  • Health Insurance and Prescription Drug Coverage
  • Flexible Spending Accounts (FSA)- Medical and Dependent Care
  • Dental Insurance
  • Vision Insurance
  • Company Paid Life Insurance
  • Optional Group Life and Disability
  • 401(K) with a Generous Company Match
  • Career Training

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