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Customer Service Inside Sales Representative Jobs

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Inside Sales / CSR

Irmo, SC · On-site

Our Outside Sales team depends on a strong Inside Sales/CSR group to build relationships, qualify opportunities, and ensure every customer has a positive experience from the first phone call through ...

mustang

Inside Sales Representative

Mustang, TX · On-site

Inside Sales Representative - Product Support (Houston, TX) ( Product Support Sales | Heavy ... If you have experience in heavy equipment parts and service , and you enjoy helping customers solve ...

Donovan Marine

Customer Service/Inside Sales

Irmo, SC · On-site

The Customer Service/Inside Sales position is a critical role focused on delivering exceptional ... Communication skills enable the representative to build rapport and trust, which is essential for ...

Donovan Marine

Customer Service/Inside Sales

Irmo, SC · On-site

The Customer Service/Inside Sales position is a critical role focused on delivering exceptional ... Communication skills enable the representative to build rapport and trust, which is essential for ...

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Customer Service Inside Sales Representative information

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How much do customer service inside sales representative jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for customer service inside sales representative in the United States is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.44 per hour, depending on experience, location, and employer.

How does a Customer Service Inside Sales Representative typically balance customer support with sales responsibilities?

A Customer Service Inside Sales Representative often juggles both responding to customer inquiries and proactively reaching out to generate sales. This balance is achieved by prioritizing urgent customer needs while setting aside dedicated time for prospecting and follow-up calls. Many companies use CRM systems to help representatives track interactions and manage their pipeline efficiently. Collaboration with the broader sales and support teams is common, ensuring seamless customer experiences and meeting sales targets. Effective time management and clear communication are key to succeeding in this dual-focused role.

What are the key skills and qualifications needed to thrive as a Customer Service Inside Sales Representative, and why are they important?

To thrive as a Customer Service Inside Sales Representative, you need strong communication, sales acumen, and a customer-focused mindset, often supported by a high school diploma or higher. Familiarity with CRM software, order management systems, and office productivity tools is typically required. Outstanding interpersonal skills, resilience, and problem-solving abilities help build rapport and handle objections effectively. These skills and qualities are crucial for driving sales growth, maintaining customer satisfaction, and achieving business targets.

What is a Customer Service Inside Sales Representative?

A Customer Service Inside Sales Representative is a professional who handles customer inquiries, provides product or service information, and actively works to sell products or services from within the company’s office, rather than meeting clients face-to-face. They are responsible for building relationships with customers through phone calls, emails, or online chats, addressing concerns, and identifying opportunities to upsell or cross-sell. This role combines the responsibilities of customer support with proactive sales activities to help grow the business and ensure customer satisfaction.

What does a customer service sales representative do?

A customer service inside sales representative interacts with customers primarily over the phone or online to address inquiries, provide product or service information, and promote sales. They handle order processing, resolve customer issues, and use CRM tools to track interactions, often working to meet sales targets and improve customer satisfaction.

What is the highest paid sales rep?

The highest paid sales representatives are often those in specialized or high-demand industries such as technology, pharmaceuticals, or enterprise software, where top performers can earn over $200,000 annually including commissions and bonuses. Factors influencing pay include experience, sales skills, product complexity, and the company's compensation structure. Inside sales roles with strong negotiation skills and product knowledge can also reach high earning levels, especially with performance-based incentives.

What is the difference between Customer Service Inside Sales Representative vs Customer Support Specialist?

AspectCustomer Service Inside Sales RepresentativeCustomer Support Specialist
Primary FocusGenerating sales and upselling to existing customersProviding technical support and resolving customer issues
Work EnvironmentSales teams, call centers, or onlineCustomer service departments, call centers, or technical support teams
Required SkillsSales techniques, communication, product knowledgeProblem-solving, technical knowledge, communication
Common CertificationsNone specific, sales training often preferredTechnical certifications or product-specific training often preferred

While both roles involve customer interaction, the Customer Service Inside Sales Representative primarily focuses on sales and revenue generation, whereas the Customer Support Specialist concentrates on resolving customer issues and providing technical assistance. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What is the job of an inside sales representative?

An inside sales representative is responsible for selling products or services remotely, typically via phone, email, or online channels. They handle customer inquiries, provide product information, and process orders, often using customer relationship management (CRM) software. Strong communication skills and product knowledge are essential for success in this role.

What does an inside sales representative do?

An inside sales representative is responsible for selling products or services remotely, primarily through phone calls, emails, and online communication. They handle customer inquiries, provide product information, process orders, and maintain customer relationships to meet sales targets. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.
More about Customer Service Inside Sales Representative jobs
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What job categories do people searching Customer Service Inside Sales Representative jobs look for? The top searched job categories for Customer Service Inside Sales Representative jobs are:
Customer Service Inside Sales Representative jobs near you
Infographic showing various Customer Service Inside Sales Representative job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,105 per year, or $23.1 per hour.

Customer Service/Inside Sales Rep

TiltEdge Solutions LLC

Jersey City, NJ • On-site

$24/hr

Full-time

Posted 14 days ago

Job description

Position: Customer Service/Inside Sales Rep
Work Location: Jersey City, NJ 07307
Pay: $24/hr
Duration: Full-time
Shift: 40+ hours weekly - Flexible schedule and candidates will work half day Saturdays
 
Job Description:
  • Welcoming & greeting customers
  • Answering questions through three channels: in person, via email, or over the phone
  • Providing product recommendations as well as guiding customers to spec items for their needs in person and over the phone
  • Processing sales orders for special orders
  • Processing payments
  • Operating cash registers as well as our own computer system for inventory
  • Checking inventory/ making requests for items to be transferred from our second location
  • Updating customers on order status
  • Organizing inventory/ restock of shelves
skills:
  • Previous retail or inside sales experience in a fast-paced environment
  • Strong customer service skills and comfort working one-on-one with customers
  • Energetic, personable, and reliable
  • Solid computer skills and ability to learn internal systems
  • Professional communication skills by phone, email, and in person