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Customer Service Inside Sales Representative Jobs

Houston's

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Inside Sales Representative

Wilsonville, OR · On-site

$23 - $24/hr

The Inside Sales Rep will act as a liaison between Houston's and customers, provide product and services information, answer questions, and work to identify and resolve any emerging problems that our ...

Daikin

CSR INSIDE SALES 3

Las Vegas, NV · On-site

$22/hr

The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face on the phone or through email or fax, the CSR ...

Daikin

CSR INSIDE SALES 3

Las Vegas, NV · On-site

$22/hr

The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face on the phone or through email or fax, the CSR ...

Daikin

Customer Service Inside Sales

Tempe, AZ · On-site

The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR ...

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Customer Service Inside Sales Representative information

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How much do customer service inside sales representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for customer service inside sales representative in the United States is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.44 per hour, depending on experience, location, and employer.

Is inside sales cold calling?

Inside sales representatives often perform cold calling as part of their role to generate new leads and sales opportunities. However, many also use warm leads, email outreach, and other methods to connect with potential customers. Cold calling remains a common sales technique but is often combined with other communication strategies.

What is the role of an inside sales representative?

An inside sales representative is responsible for selling products or services remotely, primarily through phone, email, or online communication. They handle customer inquiries, generate leads, and close sales without visiting clients in person, often using customer relationship management (CRM) tools. Strong communication skills and product knowledge are essential for success in this role.

How does a Customer Service Inside Sales Representative typically balance customer support with sales responsibilities?

A Customer Service Inside Sales Representative often juggles both responding to customer inquiries and proactively reaching out to generate sales. This balance is achieved by prioritizing urgent customer needs while setting aside dedicated time for prospecting and follow-up calls. Many companies use CRM systems to help representatives track interactions and manage their pipeline efficiently. Collaboration with the broader sales and support teams is common, ensuring seamless customer experiences and meeting sales targets. Effective time management and clear communication are key to succeeding in this dual-focused role.

What are the key skills and qualifications needed to thrive as a Customer Service Inside Sales Representative, and why are they important?

To thrive as a Customer Service Inside Sales Representative, you need strong communication, sales acumen, and a customer-focused mindset, often supported by a high school diploma or higher. Familiarity with CRM software, order management systems, and office productivity tools is typically required. Outstanding interpersonal skills, resilience, and problem-solving abilities help build rapport and handle objections effectively. These skills and qualities are crucial for driving sales growth, maintaining customer satisfaction, and achieving business targets.

What is a Customer Service Inside Sales Representative?

A Customer Service Inside Sales Representative is a professional who handles customer inquiries, provides product or service information, and actively works to sell products or services from within the company’s office, rather than meeting clients face-to-face. They are responsible for building relationships with customers through phone calls, emails, or online chats, addressing concerns, and identifying opportunities to upsell or cross-sell. This role combines the responsibilities of customer support with proactive sales activities to help grow the business and ensure customer satisfaction.

What does a customer service sales representative do?

A customer service inside sales representative interacts with customers primarily via phone, email, or online chat to address inquiries, provide product or service information, and process sales orders. They often identify customer needs, recommend solutions, and use CRM tools to track interactions and sales activities, supporting both customer satisfaction and revenue growth.

What is the difference between Customer Service Inside Sales Representative vs Customer Support Specialist?

AspectCustomer Service Inside Sales RepresentativeCustomer Support Specialist
Primary FocusGenerating sales and upselling to existing customersProviding technical support and resolving customer issues
Work EnvironmentSales teams, call centers, or onlineCustomer service departments, call centers, or technical support teams
Required SkillsSales techniques, communication, product knowledgeProblem-solving, technical knowledge, communication
Common CertificationsNone specific, sales training often preferredTechnical certifications or product-specific training often preferred

While both roles involve customer interaction, the Customer Service Inside Sales Representative primarily focuses on sales and revenue generation, whereas the Customer Support Specialist concentrates on resolving customer issues and providing technical assistance. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Can you make $500,000 a year in sales?

Customer Service Inside Sales Representatives typically do not earn $500,000 annually solely from base salary; high earnings depend on commissions, sales volume, and industry. Top performers in high-value sectors or with extensive experience and strong sales skills can achieve significant commissions, but reaching $500,000 in a year is uncommon for most in this role.
More about Customer Service Inside Sales Representative jobs
What states have the most Customer Service Inside Sales Representative jobs? States with the most job openings for Customer Service Inside Sales Representative jobs include:
What job categories do people searching Customer Service Inside Sales Representative jobs look for? The top searched job categories for Customer Service Inside Sales Representative jobs are:
Customer Service Inside Sales Representative jobs near you
Infographic showing various Customer Service Inside Sales Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,105 per year, or $23.1 per hour.

Inside Sales Representative

Ovation Holdings, Inc.

West Concord, MA • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

Job description

Inside Sales Representative
Location: Massachusetts, Maine, or New Jersey (based out of any Hayes Pump office)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Employment Type: Full-Time
Classification: Exempt
Compensation: $55,000 - $70,000 annually, commensurate with experience
About Hayes Pump
Founded in 1898, Hayes Pump is New England's oldest and largest pump distributor. We provide industry-leading pumping equipment, parts, service, and engineered solutions across a wide range of industrial and municipal applications.
As a trusted distributor for premier manufacturers including Goulds, Viking, Gorman-Rupp, Aurora, and Fairbanks, Hayes Pump has built a reputation for technical expertise, exceptional customer service, and long-term customer relationships.
We are seeking a motivated and customer-focused Inside Sales Representative to join our growing team. This role is ideal for someone who enjoys solving customer challenges, working in a technical sales environment, and building strong relationships with customers, vendors, and internal teams.
Position Summary
The Inside Sales Representative serves as a primary point of contact for customers, providing sales support, product recommendations, pricing, and order management for pumping equipment and replacement parts. This individual will leverage product knowledge and strong communication skills to deliver exceptional customer service while identifying opportunities to support customer needs and drive business growth.
Key Responsibilities
  • Provide timely and accurate quotations for pumps, replacement equipment, and related parts.
  • Assist customers with product selection, sourcing, pricing, and technical inquiries.
  • Process customer orders and ensure accurate entry into company systems.
  • Coordinate with vendors and manufacturers to obtain pricing, availability, and lead times.
  • Expedite orders and proactively communicate order status updates to customers.
  • Utilize company software systems to organize workflow, manage priorities, and maintain customer information.
  • Develop and maintain strong relationships with customers, vendors, and internal teams.
  • Deliver exceptional customer service through responsiveness, product knowledge, and problem-solving.
  • Identify potential sales opportunities within existing accounts and communicate growth opportunities to management.
  • Collaborate with peers and cross-functional teams to support company objectives and customer success.

Qualifications
Required
  • High school diploma or GED.
  • 3-5 years of customer service, inside sales, technical sales, or related experience.
  • Strong verbal and written communication skills.
  • Excellent organizational and time-management abilities.
  • Proficiency with Microsoft Office applications.
  • Experience working with Adobe Acrobat/PDF tools.
  • Strong attention to detail and commitment to accuracy.
  • Reliable attendance and professional work ethic.
  • Ability to work independently while contributing to a collaborative team environment.

Preferred
  • Experience in industrial distribution, pumps, rotating equipment, fluid handling systems, or related industries.
  • Experience reading technical specifications, equipment documentation, or engineering drawings.
  • ERP, CRM, or order management system experience.

What We Offer
At Hayes Pump, we invest in our employees and provide opportunities for long-term career growth.
Benefits Include:
  • Competitive salary
  • Performance-based bonus program
  • Comprehensive medical, dental, and vision coverage
  • 401(k) with company match
  • Paid training and professional development
  • Direct vendor training and mentorship from experienced engineers
  • Casual and supportive work environment
  • Strong emphasis on work-life balance
  • Career advancement opportunities within a growing organization

Hayes Pump is an Equal Opportunity Employer and values diversity in the workplace. We encourage qualified candidates from all backgrounds to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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