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Customer Service Inside Sales Representative Jobs

mustang

Inside Sales Representative

Mustang, TX · On-site

Inside Sales Representative - Product Support (Houston, TX) ( Product Support Sales | Heavy ... If you have experience in heavy equipment parts and service , and you enjoy helping customers solve ...

Wanco, Inc.

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Customer Service - Inside Sales

Denver, CO · On-site

$22 - $27/hr

Wanco Inc. is seeking an Inside Sales Representative in our Arvada, CO production facility. Summary ... customer service. Possesses knowledge of the product lines both current and historical, to best ...

IMSCO

Inside Sales Representative

Geismar, LA · On-site

This role handles customer requests for pricing, product availability, order support, equipment rentals, technician services, and project-related material needs. The Inside Sales Representative is a ...

Raven Ridge LLC

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Customer Service / Inside Sales Support

Concord, NH · On-site

$25 - $35/hr

... grow into Inside Sales Support and Account Management. No industry or product experience is ... What You'll Do As a Customer Service Representative, you'll play a vital role in delivering an ...

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Customer Service Inside Sales Representative information

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How much do customer service inside sales representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service inside sales representative in the United States is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.44 per hour, depending on experience, location, and employer.

What does a customer service inside sales representative do?

A Customer Service Inside Sales Representative often juggles both responding to customer inquiries and proactively reaching out to generate sales. This balance is achieved by prioritizing urgent customer needs while setting aside dedicated time for prospecting and follow-up calls. Many companies use CRM systems to help representatives track interactions and manage their pipeline efficiently. Collaboration with the broader sales and support teams is common, ensuring seamless customer experiences and meeting sales targets. Effective time management and clear communication are key to succeeding in this dual-focused role.

What are the key skills and qualifications needed to thrive as a customer service inside sales representative?

To thrive as a Customer Service Inside Sales Representative, you need strong communication, sales acumen, and a customer-focused mindset, often supported by a high school diploma or higher. Familiarity with CRM software, order management systems, and office productivity tools is typically required. Outstanding interpersonal skills, resilience, and problem-solving abilities help build rapport and handle objections effectively. These skills and qualities are crucial for driving sales growth, maintaining customer satisfaction, and achieving business targets.

What is a customer service inside sales representative?

A Customer Service Inside Sales Representative is a professional who handles customer inquiries, provides product or service information, and actively works to sell products or services from within the company’s office, rather than meeting clients face-to-face. They are responsible for building relationships with customers through phone calls, emails, or online chats, addressing concerns, and identifying opportunities to upsell or cross-sell. This role combines the responsibilities of customer support with proactive sales activities to help grow the business and ensure customer satisfaction.

Is remote customer service inside sales representative a stressful job?

Remote customer service inside sales representatives often experience stress due to targets, high call volumes, and the need for strong communication skills. Managing customer expectations and meeting sales goals can contribute to job pressure, but the remote environment allows flexibility that may reduce some stressors. Proper training and time management are important for handling job demands effectively.

What is the difference between Customer Service Inside Sales Representative vs Customer Support Specialist?

AspectCustomer Service Inside Sales RepresentativeCustomer Support Specialist
Primary FocusGenerating sales and upselling to existing customersProviding technical support and resolving customer issues
Work EnvironmentSales teams, call centers, or onlineCustomer service departments, call centers, or technical support teams
Required SkillsSales techniques, communication, product knowledgeProblem-solving, technical knowledge, communication
Common CertificationsNone specific, sales training often preferredTechnical certifications or product-specific training often preferred

While both roles involve customer interaction, the Customer Service Inside Sales Representative primarily focuses on sales and revenue generation, whereas the Customer Support Specialist concentrates on resolving customer issues and providing technical assistance. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about Customer Service Inside Sales Representative jobs
What states have the most Customer Service Inside Sales Representative jobs? States with the most job openings for Customer Service Inside Sales Representative jobs include:
What job categories do people searching Customer Service Inside Sales Representative jobs look for? The top searched job categories for Customer Service Inside Sales Representative jobs are:
Customer Service Inside Sales Representative jobs near you
Infographic showing various Customer Service Inside Sales Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,105 per year, or $23.1 per hour.

Inside Sales Representative

mustang

Mustang, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Now Hiring: Inside Sales Representative – Product Support (Houston, TX)

(Product Support Sales | Heavy Equipment Parts and Service | Inside Sales – CAT Equipment | Equipment Support Sales)

Mustang Cat is hiring a Product Support Inside Sales Representative to drive the sale of parts and service solutions for Caterpillar equipment in the Houston area. This role is centered around supporting customers with equipment inspections, repair recommendations, and timely parts coordination—ensuring their machines perform at peak levels.

If you have experience in heavy equipment parts and service, and you enjoy helping customers solve problems and minimize downtime, this position offers an exciting opportunity to build lasting relationships and advance your career.

What You’ll Do as an Inside Sales Representative – Product Support:

As a Product Support Sales Representative, you will be a trusted advisor to customers—evaluating their equipment needs, offering repair and service solutions, and promoting Mustang Cat’s value as a CAT-authorized dealer. Responsibilities include:

    • Serve as the customer’s go-to resource for CAT parts and service support
    • Conduct on-site equipment inspections and recommend repair strategies
    • Drive sales of repair services, preventative maintenance, and parts packages
    • Respond quickly to incoming leads and qualify new customers
    • Establish and grow customer relationships with a focus on long-term support
    • Collaborate with Mustang’s service team to ensure smooth work order execution
    • Achieve sales targets while providing solutions tailored to each operation

Top Benefits for Inside Sales Representatives:

    • Great Work-Life Balance
    • Tuition Reimbursement
    • Vast Growth Opportunities
    • Job Stability
    • Full-Time Benefits: Medical, Dental, Vision
    • 401(k) with Employer Matching
    • Paid Vacation, Sick Time & Holidays

Requirements:

    • College degree in Business, Management, Technical, or related field
        (Equivalent work experience considered in lieu of a degree)
    • 3+ years of experience in heavy equipment parts and service sales
    • Bilingual – English/Spanish
    • Strong communication and professional interpersonal skills
    • Ability to identify customer needs and propose relevant service solutions
    • Proficiency in Microsoft Office Suite
    • Strong mechanical aptitude and comfort working in a fast-paced environment
    • Sales negotiation and problem-solving skills

Strongly Preferred Experience:

    • Familiarity with Caterpillar equipment and service systems

Join Mustang Cat’s Product Support Sales team and play a key role in helping customers protect and maximize their equipment investment. Apply now to be part of a company that builds lasting value through trusted parts and service solutions.

Apply