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Inside Sales Rep Customer Service Jobs (NOW HIRING)

Glass Doctor Canada

Customer Service Rep

Syracuse, NY

$15.75 - $21.50/hr

Inside Sales Representative/ Customer Service Representative Do you love meeting new people? Do you focus on customer service? Then keep reading How about growing your skills and income at a company ...

Glass Doctor®

Customer Service Rep

Watertown, NY · On-site

$17 - $23/hr

Inside Sales Representative/ Customer Service Representative Do you love meeting new people? Do you focus on customer service? Then keep reading How about growing your skills and income at a company ...

Glass Doctor®

Customer Service Rep

North Syracuse, NY · On-site

$15 - $20.25/hr

Inside Sales Representative/ Customer Service Representative Do you love meeting new people? Do you focus on customer service? Then keep reading How about growing your skills and income at a company ...

Reece Group

Inside Sales Representative

San Diego, CA · On-site

Account Manager, Account Representative, Inside Sales Rep, Parts Sales Representative, Customer Service Representative, Counter Sales Rep. Plumbing & Waterworks: Related Service Occupational Codes ...

RSI

Be Seen First

Inside Sales Representative

Austin, TX · On-site

$90K - $120K/yr

Distribution Inside Sales Representative * Essential Experience and Duties of Job Position ... Customer service skills and be able to address their needs. * Proven Successful Distribution Inside ...

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Inside Sales Rep Customer Service information

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$24K

$51.5K

$84K

How much do inside sales rep customer service jobs pay per year?

As of Aug 9, 2026, the average yearly pay for inside sales rep customer service in the United States is $51,470.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $59,000.00 per year, depending on experience, location, and employer.

What is the difference between Inside Sales Rep Customer Service vs Inside Sales Representative?

AspectInside Sales Rep Customer ServiceInside Sales Representative
Primary FocusCustomer support and retention, handling inquiries, resolving issuesGenerating sales, prospecting, closing deals
Required SkillsCustomer service, communication, problem-solvingSales techniques, negotiation, product knowledge
Work EnvironmentCall centers, customer support teamsSales teams, business offices
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM experience

While both roles involve communication and client interaction, Inside Sales Rep Customer Service primarily focuses on supporting existing customers and resolving issues, whereas Inside Sales Representative emphasizes generating new sales and closing deals. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as an inside sales rep customer service?

To thrive as an Inside Sales Rep Customer Service, you need strong sales acumen, product knowledge, and a high school diploma or equivalent, often with additional training in sales or customer support. Familiarity with customer relationship management (CRM) software, phone systems, and order processing tools is typically required. Exceptional communication, active listening, and problem-solving skills help build rapport and resolve customer issues effectively. These abilities are crucial for driving sales, fostering customer loyalty, and achieving performance targets in a competitive environment.

What does an inside sales rep customer service do?

An Inside Sales Rep Customer Service professional is responsible for handling sales activities and customer inquiries from within the office rather than meeting clients face-to-face. They proactively reach out to potential and existing customers, provide product or service information, and process sales orders. Additionally, they address customer questions, resolve issues, and ensure a positive experience to foster customer loyalty and repeat business.

How does an inside sales rep customer service typically collaborate with other departments to ensure customer satisfaction?

Inside Sales Rep Customer Service professionals often work closely with teams such as marketing, logistics, and technical support to address customer inquiries and resolve issues efficiently. They may coordinate with the sales team to follow up on leads, update order statuses, and ensure client needs are met throughout the sales process. Regular communication and teamwork are essential, as these reps act as a bridge between customers and the company, helping to streamline solutions and deliver a positive customer experience.
More about Inside Sales Rep Customer Service jobs
What cities are hiring for Inside Sales Rep Customer Service jobs? Cities with the most Inside Sales Rep Customer Service job openings:
What job categories do people searching Inside Sales Rep Customer Service jobs look for? The top searched job categories for Inside Sales Rep Customer Service jobs are:
Inside Sales Rep Customer Service jobs near you

Inside Sales & Commercial Support Representative

DRT Holdings, LLC

Dayton, OH • On-site

Other

Retirement

Posted 17 days ago

Job description

Schedule: Monday-Friday, 8:00 AM-5:00 PM (Full-Time, On-Site)
Compensation: Competitive salary based on experience + Benefits & 401k Day #1


We're seeking an Inside Sales & Commercial Support Representative to join our growing team in the Dayton area. In this role, you'll serve as a critical link between customers, outside sales representatives, and internal departments, ensuring accurate quotations, efficient order processing, exceptional customer service, and seamless commercial support.


This is an excellent opportunity for candidates looking to build a long-term career and grow into roles such as Technical Sales, Outside Sales, Account Management, Sales Operations, Customer Success, or Commercial Leadership.


Why You'll Love This Opportunity

  • Stable, growing company with strong career advancement opportunities

  • Develop valuable skills in sales, customer support, quoting, pricing, and account management

  • Work closely with customers and sales professionals in a collaborative environment

  • Gain exposure to technical products and B2B commercial operations

  • Clear career path into sales, account management, and commercial leadership roles


What You'll Do

Customer Service & Inside Sales Support

  • Deliver exceptional customer service through timely and accurate support

  • Serve as the primary point of contact for customer inquiries related to pricing, quotations, orders, delivery schedules, and commercial terms

  • Build strong customer relationships that drive satisfaction, loyalty, and repeat business

  • Provide proactive updates regarding order status, lead times, quotations, and issue resolution

  • Handle customer requests professionally, accurately, and with urgency


Quote Management & Sales Support

  • Prepare and issue quotations for parts, tooling, components, equipment, and related products

  • Validate pricing and ensure alignment with established commercial guidelines

  • Coordinate with engineering, operations, purchasing, and other departments to obtain technical information, specifications, and lead times

  • Track outstanding quotations and follow up to support quote conversion and revenue growth

  • Support outside sales representatives throughout the sales process


Order Management & Commercial Operations

  • Enter and process customer orders accurately within ERP systems

  • Monitor open orders, backlog reports, and delivery commitments

  • Communicate proactively regarding delays, lead times, and customer expectations

  • Support pricing consistency and margin objectives

  • Identify and escalate pricing discrepancies, commercial concerns, and non-standard requests

  • Maintain accurate CRM records, customer information, and sales activity documentation


Professional Development

  • Develop technical product knowledge and commercial expertise

  • Participate in customer meetings and sales activities when appropriate

  • Build consultative selling, relationship management, and business development skills

  • Complete ongoing training designed to prepare high performers for expanded sales responsibilities

Other duties as assigned.


Qualifications


Required

  • Experience in Inside Sales, Customer Service, Sales Support, Commercial Support, Order Management, Customer Success, or Sales Operations

  • Strong communication and relationship-building skills

  • Customer-focused mindset with a consultative approach

  • Ability to manage multiple priorities while maintaining exceptional follow-through

  • Strong organizational and problem-solving abilities

  • Ability to thrive in a fast-paced environment with changing priorities

  • Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word

  • Ability to collaborate effectively across departments and teams


Preferred

  • Bachelor's degree in Engineering, Science, Business, or a related field

  • Experience with ERP and CRM systems

  • Background in manufacturing, industrial, engineering, technical, or B2B environments

  • Experience preparing quotations, processing orders, or supporting sales teams

  • Ability to interpret technical drawings, prints, or specifications

  • Previous experience in Technical Sales, Customer Support, or Commercial Operations


Ideal Backgrounds

Candidates may have experience as a:

  • Inside Sales Representative

  • Customer Service Representative

  • Sales Support Specialist

  • Commercial Support Coordinator

  • Sales Operations Coordinator

  • Customer Success Representative

  • Order Management Specialist

  • Account Coordinator

  • Business Development Representative

  • Technical Sales Support Representative

  • Customer Support Specialist

  • Sales Administrator


Apply Today

If you're looking for an opportunity to make an impact, build strong customer relationships, and develop a rewarding career in sales and commercial operations, we'd love to hear from you!

#Corporate


Keywords: Inside Sales Representative, Sales Support Specialist, Customer Service Representative, Commercial Support Representative, Customer Success Representative, Sales Operations Coordinator, Order Management Specialist, Quotation Specialist, CRM, ERP, B2B Sales, Technical Sales Support, Manufacturing Jobs, Industrial Sales, Account Management, Business Development Representative, Customer Support, Dayton Jobs, Inside Sales Jobs, Sales Support Jobs, Customer Service Jobs Dayton OH.