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Inside Sales Rep Customer Service Jobs (NOW HIRING)

Wieland

Inside Sales Representative

Birmingham, OH

$66K - $84K/yr

The Inside Sales Representative is a critical member of the Inside Sales/Customer Service team. This role focuses on fostering customer relationships, supporting the commercial strategy, and driving ...

Serigraph

Inside Sales Rep

West Bend, WI

Ensure a customer-focused approach, delivering high service and responsiveness. What we are looking for in an Inside Sales Rep - * Experience in inside sales, customer service, or a related role.

Herc Rentals

Inside Sales Rep

Foothill Ranch, CA · On-site

$26.45/hr

Inside Sales Rep Foothill Ranch, CA, USA, 92610 Employment Status: Full-time Posting Start Date: 4 ... Take incoming sales call and provide industry leading customer service. * Maintain and manage ...

United Rentals - French

Inside Sales Rep

Manassas, VA

... customer service. You'll multi-task, learn plenty and build your ability to drive sales and branch ... As an Inside Sales Rep, you will serve as a key customer contact and consultant at our Trench ...

United Rentals

Inside Sales Rep

Manassas, VA · On-site

... customer service. You'll multi-task, learn plenty and build your ability to drive sales and branch ... As an Inside Sales Rep, you will serve as a key customer contact and consultant at our Trench ...

OtterBase

Inside Sales Representative

Allegan, MI · Remote

Inside Sales Representative Position Overview We are seeking a motivated, competitive, and customer ... Resolve customer questions and concerns while providing exceptional customer service. Build and ...

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Inside Sales Rep Customer Service information

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$24K

$51.5K

$84K

How much do inside sales rep customer service jobs pay per year?

As of Jul 20, 2026, the average yearly pay for inside sales rep customer service in the United States is $51,470.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $59,000.00 per year, depending on experience, location, and employer.

What is the difference between Inside Sales Rep Customer Service vs Inside Sales Representative?

AspectInside Sales Rep Customer ServiceInside Sales Representative
Primary FocusCustomer support and retention, handling inquiries, resolving issuesGenerating sales, prospecting, closing deals
Required SkillsCustomer service, communication, problem-solvingSales techniques, negotiation, product knowledge
Work EnvironmentCall centers, customer support teamsSales teams, business offices
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM experience

While both roles involve communication and client interaction, Inside Sales Rep Customer Service primarily focuses on supporting existing customers and resolving issues, whereas Inside Sales Representative emphasizes generating new sales and closing deals. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as an Inside Sales Rep Customer Service, and why are they important?

To thrive as an Inside Sales Rep Customer Service, you need strong sales acumen, product knowledge, and a high school diploma or equivalent, often with additional training in sales or customer support. Familiarity with customer relationship management (CRM) software, phone systems, and order processing tools is typically required. Exceptional communication, active listening, and problem-solving skills help build rapport and resolve customer issues effectively. These abilities are crucial for driving sales, fostering customer loyalty, and achieving performance targets in a competitive environment.

What does an Inside Sales Rep Customer Service do?

An Inside Sales Rep Customer Service professional is responsible for handling sales activities and customer inquiries from within the office rather than meeting clients face-to-face. They proactively reach out to potential and existing customers, provide product or service information, and process sales orders. Additionally, they address customer questions, resolve issues, and ensure a positive experience to foster customer loyalty and repeat business.

How does an Inside Sales Rep Customer Service professional typically collaborate with other departments to ensure customer satisfaction?

Inside Sales Rep Customer Service professionals often work closely with teams such as marketing, logistics, and technical support to address customer inquiries and resolve issues efficiently. They may coordinate with the sales team to follow up on leads, update order statuses, and ensure client needs are met throughout the sales process. Regular communication and teamwork are essential, as these reps act as a bridge between customers and the company, helping to streamline solutions and deliver a positive customer experience.
More about Inside Sales Rep Customer Service jobs
What cities are hiring for Inside Sales Rep Customer Service jobs? Cities with the most Inside Sales Rep Customer Service job openings:
What job categories do people searching Inside Sales Rep Customer Service jobs look for? The top searched job categories for Inside Sales Rep Customer Service jobs are:
Inside Sales Rep Customer Service jobs near you
Inside Sales Representative

Inside Sales Representative

Wieland

Birmingham, OH

$66K - $84K/yr

Full-time

Posted 17 days ago

Job description

Overview

Wieland - Creating Value for Generations!

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's Cultural Values

Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: Safety, ambition, optimism, reliability, ownership, diversity, & respect.

Wieland is hiring a Inside Sales Representative. The Inside Sales Representative is a critical member of the Inside Sales/Customer Service team. This role focuses on fostering customer relationships, supporting the commercial strategy, and driving business growth. In collaboration with senior commercial management, Regional Sales Managers, Inside Sales, and other internal teams, the position is responsible for ensuring customer satisfaction, managing sales inquiries, and contributing to the overall success of the sales strategy. This role is located in Wakeman, OH and will be fully on-site.

Responsibilities

Inside Sales Representative Responsibilities:

  • Serve as the primary point of contact for our customers, ensuring exceptional commercial service and building strong relationships.
  • Communicate proactively and maintain a positive, solution-oriented approach that reflects Wieland Concast’s commitment to superior customer service.
  • Address customer inquiries promptly, accurately, and professionally, working with internal teams (sales management, production, quality and shipping) as needed.
  • Handle customer orders from initial inquiry to final delivery and payment, ensuring a smooth and efficient process.
  • Actively listen to customers’ needs and concerns, providing tailored solutions and recommendations.
  • Resolve customer quality and service issues in a calm, professional manner, ensuring customer satisfaction.
  • Upsell products or suggest alternative options when appropriate.
  • Conduct outbound calls to customers to maintain engagement and drive sales.
  • Update customer information and sales data in the company CRM system regularly.
  • Collaborate closely with outside sales to develop and execute customer strategies that enhance business growth.
  • Manage multiple priorities effectively, ensuring timely completion of tasks and customer requests.
  • Prepare reports, data, and spreadsheets to support the sales team and commercial strategy.
  • Research customer and market information to inform sales decisions.
  • Contribute to a collaborative team environment, providing support to colleagues as needed.
  • Assist in accounts receivable collection efforts as needed.
  • Perform other duties as needed.

Inside Sales Representative Qualifications:

  • Minimum of 3 years proven experience in inside sales and/or customer service in the metals, manufacturing, or similar industries.
  • Excellent communication and interpersonal skills, with the ability to engage with customers at all levels.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
  • Detail-oriented with strong organizational skills and the ability to manage multiple tasks and priorities.
  • Self-motivated, able to work independently while supporting team goals.
  • Familiarity with CRM systems.

Qualifications

Joining Wieland’s team gives you…

  • Benefits - Including Medical, Dental, Vision, Disability, Life & more!
  • Retirement Savings - 401(k) contribution + match.
  • Work/Life Balance - Paid Vacation & Holidays.
  • Growth Opportunities - We have over 9,000+ employees worldwide and 40+ locations in North America alone. Growth opportunities are limitless!
  • Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.