Inside Sales Rep Customer Service Jobs (NOW HIRING)

Overview

Creating Value for Generations

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's Cultural Values

Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: Safety, ambition, optimism, reliability, ownership, diversity, & respect.

Wieland is hiring a Inside Sales Representative. We’re looking for a highly motivated and result driven Inside Sales Representative. The Inside Sales Representative will actively engage with current customers and prospects to generate sales and provide excellent service. This role involves managing customer requests, including quotations, orders, and communication, while working cross-functionally with other departments to ensure on-time, professional order fulfillment. The ideal candidate will possess exceptional interpersonal and organizational skills to support the sales process, meet deadlines, and contribute to achieving sales targets. This role is located in Texas City, TX and will be fully on-site.

Responsibilities

Inside Sales Rep Responsibilities:

• Communicate with customers regarding products, pricing, lead times, order status, and delivery.
• Establish, develop, and maintain positive business relationships with customers.
• Collaborate closely with the Outside Sales team to align efforts.
• Handle customer quotations, order entries, and acknowledgments.
• Review sales orders and acknowledgments for accuracy.
• Track and manage inventory, including excess or aged inventory.
• Order pre-material, including production orders and purchase requisitions.
• Initiate credit and debit notes as needed.
• Achieve designated sales targets and deadlines within schedule.
• Perform cost-benefit and needs analysis for existing and potential customers.
• Calculate product costs, conversion rates, and margin percentages.
• Work with Scheduling, Production, and Logistics to ensure timely delivery of customer orders.
• Assist in the coordination and implementation of annual contracts.
• Collaborate with interconnected departments to resolve order or service issues.
• Maintain accurate data entry for all sales-related transactions.
• Support additional Inside Sales tasks as assigned.

Inside Sales Rep Qualifications:

• Some college coursework or equivalent industry experience.
• 2+ years of experience in sales, customer service, or a related field.
• Knowledge of metals and manufacturing industries preferred.
• Understanding of sales processes.
• Strong relationship management and interpersonal skills.
• Ability to communicate professionally with customers, coworkers, and management.
• Exceptional attention to detail.
• Proficiency with Microsoft Office and data entry software.
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Strong problem-solving and analytical abilities, including performing calculations and conversions.
• Comfortable working under pressure and meeting deadlines.
• Ability to work collaboratively with team members and offer support when needed.
• Flexibility to work adjusted hours when required.

Qualifications

Joining Wieland’s team gives you…

• Benefits - Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more!
• Retirement Savings - 401(k) contribution + match.
• Work/Life Balance - Paid Vacation & Holidays.
• Growth Opportunities - We have over 8,000+ employees worldwide and 35+ locations in North America alone. Growth opportunities are limitless!
• Wellness Programs – Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
• Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.